Reviews

Review Details

• Review fromRosanna W

  Date: 04/21/2024

  1 star
  Theyre cheats and liars. I ordered a scooter in May 2022 and havent received it yet. When I contact them all Ive ever gotten is an extended delivery date. The first was four to six weeks after I ordered it, then July, then September, then October, and the last time was ******** They state on the website that the delivery time is longer because they ship by rail to keep the costs down. More than likely its because they dont have the scooters to start with. They even went so far as to delete my account from their website. I ordered a scooter from TAOATV in ***** in mid September, paid $150.00 for the fuel surcharge (shipping), and the scooter was delivered to me in **************** within two weeks. There were also daily tracking updates. My advice: STAY AWAY from ZOOM SCOOTERS!!!

• Review fromTammy D

  Date: 10/11/2023

  1 star
  If I could grade a zero I would. I purchased a moped for my sister ( so I believed) back on May 28, 2023 and was told it would be here in July. July passed no moped, I text the company again (because calls go unanswered ) and they texted it was in el canto and there was a backlog from the summer (not enough people to deliver) and that it would be here in a few weeks they also offered to give me a discount back for my patience. I thought how nice unfortunately that never happened I even asked how they would and they said they would credit back my credit card via text of course. When I texted again in August to let them know I still havent received my moped that I paid for already they stated it would be here in September or if I wanted a refund they would. Well today is October and they havent reached out to me so I have requested a full refund no penalty toward me for their false statements. They stated in their advertisements they were in *************** known for their scooters, that they are made in the *** and that they are the fastest company that makes scooters (mopeds) I am fearful I wont ever see the $1900 plus taxes that they removed from my account back in May and honestly this has been one big nightmare I wouldnt want anyone to have to go through. I dont recommend this company for anything ever. They lie they ignore your calls and you never speak to a live person.

• Review fromAndrew C

  Date: 10/09/2023

  1 star
  Approximately, two years ago I purchased a Zoom scooter. I had regrets from the first day. I was promised delivery in two weeks but it was two months and several phone calls for a scooter that arrived in non-working condition. The company sent out parts but the manual that was promised to accompany delivery was never sent and on request was DENIED with the claim that sending a paper copy would ruin their environmental ethic (there was no manual online). No local bike shop would accept repair and a refund was denied when a copy of the sale statement was used to apparently justify the problems. In the end, the batteries (there are 6), began to fail and overheated. When I complained about this issue two batteries were sent, which, of course were not sufficient. Lastly, the charger failed and I was forced to sell at a huge loss.I should add that during these failures communication was by text since Zoom never answered the phone except on my first two calls and response was therefore very slow. My only saving ***** was that I did not need the scooter to commute to work.I hope consumers read this and previous reviews so they may avoid my frustration and regret.

• Review fromBob F

  Date: 09/06/2023

  1 star
  This company does not answer their phone. Ive called them 5 times for help and left messages. They are useless, I would never recommend this company.

• Review fromHussnain T

  Date: 07/21/2023

  1 star
  I ordered my scooter on February 2023 and it has been 6 months! They keep on extending the estimated time of arrival and then just blame it on transportation. This company is a scam and please stay away!!! I have asked for a refund a few days ago but nothing has come to my card yet.

• Review fromDonna Shaun F

  Date: 04/06/2023

  1 star
  I purchased my scooter in February 2022. I received it finally in July 2022.I was promised a scooter cover which has yet to arrive.I also purchased a front panel for my scooter in July 2022 as well.I have yet to receive that as well. I paid for it and they have verified the payment. I have yet to also receive that. I have always gotten the reply that the cover comes from a different vendor Communications from Zoom regarding delivery of scooter 6/8/22- stated scooter would arrive end of June 7/2/22- stated scooter would arrive 7/9-7/15 7/15/22 stated scooter would arrive 7/18-7/19 Communications from Zoom regarding delivery of scooter cover 7/21/22- stated cover was shipped by supplier 10/5/22- stated cover would arrive the next week 10/27/22- verified cover information and stated cover would arrive 10/29-10/30 1/9/23 - cover would arrive that week 1/24/23- check with supplier 1/27/23- ask manager about providing additional items for scooter to make up for issues 2/25/23- verified cover information 3/13/23- check with suppliers 4/6/23- requested information again regarding shipping, no response received Communication regarding front panel purchased 7/22/22 10/5/22- verified purchase of on 7/22/22 10/5/22- panel would arrive the following week 10/5/22- would check with supplier regarding shipping information 10/27/22- verified panel nformation and stated cover would arrive 10/29-10/30 10/27/22- stated panel was on back order 10/27/22- panel would arrive the following week 1/9/23 - panel would arrive that week 1/24/23- check with supplier 2/25/23- verified panel information 3/13/23- check with suppliers 4/6/23- states panel would arrive thus week As of 4/6/23 I have not received neither the cover or the front panel.I have had several communications with thie company since 7/22 and have yet to get issues resolved, it's been 10 months.

• Review fromDavid G

  Date: 04/02/2023

  1 star
  I ordered and paid for a Zoom scooter 2 (two) months ago. I have not received the scooter or a delivery date or plan. My effort to understand the status and/or timing of delivery has been unsatisfactory via text only (bs) response previously. Is this company real or is it a SCAM?

• Review fromJoseph S

  Date: 02/28/2023

  1 star
  While they do have a product they sell, there is no way these guys are being 100% legitimate. They lie when they say made in *******; nearly all parts of the scooter has Chinese writing somewhere. They lie when they say free shipping and delivery; I was billed by ***** for a lift fee. Their website admits to being tricky somehow in circumventing shipping costs, which should have raised a red flag for me before purchasing, but for some reason it didn't.They do not send the paperwork required to register and insure the scooter with the shipment. They require you to contact them... Over and over and over and over and over and over again. I still haven't received the paperwork, so my scooter has been sitting uselessly in the garage since Christmas. But they did text me the *** number (which is nowhere to be found on the scooter to confirm). Oh yeah- about that, they do not answer the phone. They will wait for the phone to ring out, then send you a text that looks like a ******* bot typed out. Overall, this experience has been a complete nightmare and a huge waste of money. I would warn everybody to stay far away from it, and I would recommend for the BBB to investigate what's going on here. This is not the way a business in this country is supposed to be allowed to operate.

• Review fromSakti T

  Date: 11/29/2022

  1 star
  I have place an order on Sept ** XXXX. Got a broken scooter after a month around on Oct 20 and refused to accept as recommended by ********************** As of today (29th Nov), I am still waiting for a replacement. There was absolutely no response/communication from Zoom and I am the one who is keep following on every other day. They are not giving any tracking information nor they give me any ETA for delivery.
  
  Moreover, out of frustration, when I asked for cancellation, they told me there will be a cancellation fee, which is outrageous. When I contacted through Text, they keep telling me 1-2 weeks from last month.
  
  These companies should be banned for life.
  
  This comment might help others not to do any business with Zoom.

• Review fromGeorge D

  Date: 08/29/2022

  1 star
  Ordered this scooter 2 months ago. Every time it doesn't show up they extend the delivery date 2 more weeks. Don't provide tracking number or any way to follow the order. Company is a fraud. Asked for a refund but can't get one. Worst Company ever delt with. Going to report to my bank that it was a fraudulent transaction.