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Business Profile

Moving Companies

Cheap Movers Los Angeles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a horrendous experience with this moving company. Firstly, their movers damaged my gate during the move and refused to take responsibility for the damage. Secondly, the information provided to me about the moving process was confusing and incomplete, causing unnecessary stress and delays. They also failed to follow up with me after our initial consultation, leaving me feeling completely ignored and frustrated. Whenever I attempted to contact them for updates or assistance, they were always too busy to take my calls, and I was left waiting for a call back that never came. This lack of communication and professionalism was utterly unacceptable. After trying to contact and communicate with the manager **** he just hung up the phone as we are trying to come with resolution for the damage gate **** keeps hanging up on myself and my wife. To make matters worse, they only sent two helpers instead of the promised three, which resulted in the move taking four additional hours longer than expected. This lack of manpower and failure to address important details when booking the service shows a complete disregard for customer satisfaction. Overall, I would strongly advise against using this moving company as they have proven themselves to be unreliable, unprofessional, and incompetent.We are looking for just for the reimbursement of the damage gate. We provided the pictures, and invoice for the service showing that gate was fixed for the damage gate.

    Business Response

    Date: 09/23/2024

    We want to clarify that the pictures you provided do not show any damage caused by our truck. If the gate is off the rail, it does not imply that our vehicle was responsible.Additionally, we believe your move was handled smoothly without any issues. We encourage you to compare the average time it takes to move a one-bedroom apartment with other moving companies, as our process aligns with industry standards.We take pride in our work and are committed to customer satisfaction. If you have any further concerns, please feel free to reach out.

  • Initial Complaint

    Date:09/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for services to have my belongings moved to another property, there were several incidents that occurred while on the job, which I was very cordial about. They did not follow instructions, they ***** and ******* ***** ****** and one of their workers seemed to have been injured while moving furniture, and had an outburst of ********* language with my 9 year old son present. He was complaining about my furniture and why it was being moved upstairs yelling and complaining although they were paid to do so. They left several items behind when manager **** was contacted he was extremely rude and sent text messages asking me for a picture of my car and telling me to finish the move myself then went ahead and text me to "go on YouTube and learn how to pack my car" this is despicable and upsetting and discouraging coming from a manger and a company I paid over ***** to have services provided to me. I reach out in high hopes you will resolve this issue.

Cheap Movers Los Angeles is NOT a BBB Accredited Business.

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