Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guaranteed price $14,760 @ 4200 CF. P/U loc's W.Hlwd.,*************************************** w/packing/ mats. Destination Las Vegas******* Scheduled arr. time 8AM. Arr. 1-2 hrs late. HIT ELECT GATE W/ TRUCK. Foreman RUDE/UNPROFESSIONAL! Refused to start until I signed revised contract w/ price inc. & no copy to me. BAIT 'N SWITCH! Started 3 hrs. late. Refused to load in order of my request. Threatened to chg. for free wardrobe boxes if I wrote on them. Wouldn't let me mark room/items inside boxes. Said I'd better tip workers. Made me sign revised contract 3RD TIME @ 9PM in dark. HAD NO IDEA WHAT I SIGNED! Gave me illegible pink copy. Never completed job as promised. Left items in 2 garages. Threatened me 2nd time in front of workers to tip them or they won't finish job. Refused to close windows/lock doors before they left. Left elec. gate wide open/broken leaving historical property vulnerable to trespassers, squatters, burglars. OWNER HAD $275 IN ELECTRIC GATE REPAIR COSTS. All my items stored up to 30 days in their warehouse. Due to their fraudulent bait 'n switch tactics committed twice in one day upon me (a vulnerable Sr. Citizen who had a deadline of 9/7 (9/3-5 being a holiday wk. end) to remove the items from the property, the foreman's rude/unprofessional behavior showing lack of regard for my personal property or the historical property, I don't feel comfortable having this co. pack valuable items from my home, and fear what the adjusted increased bills will be by the time the items reach Las Vegas! I need your agency to step in, calculate the FAIR LEGAL PRICE I owe for the W. Hlwd. packing & delivery to their warehouse (w/ 30 day free storage) so I can hire another moving co. to pick up items at their warehouse.
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I am relocating from *********************** I contacted Get-r-done moving to move my stuff. I explained the inventory in the call very clearly and they gave me an estimate of $2661.36 for a 300 cu. ft. For this I paid $798.41 as the deposit on 05-May-2022, as they rushed me that rates will increase because of summer. On the day of move (18-June-2022), when the foremen came, they again calculated the same items and asked for $2000 more and rejected to pay. They informed me that only when the difference is paid, they will pickup the items. I even agreed to pay $500 more, but they are so stubborn on paying $2000/-. It was a weekend and there was no one to talk about this issue. When I was so determined not to pay, the foremen talked like a racist and talked about my country people too. Finally when I said, I can't pay so much, they left my property.
  Later when I called their customer care and informed about this and asked to return my refund, they informed that its non-refundable and we won't return it. Even if its their mistake, they are so reluctant to return my deposit without any work being done.
  Please help me in this regard.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hello *****,
  
  The deposits are not refundable after 48 hours from booking. We have been informed that the inventory of yours was doubled from the estimated quote we had confirmed before coming. Therefore, as per the contract, every additional item gets prorated based on the contract rate.
  
  Best,
  
  *******
  
  
  Consumer Response /* (3000, 7, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The inventory remained the same and I have not provided any extra items. I used ****** medium boxes for my packing which clearly displays that its 4.5 Cu.ft. But the foremen said they will consider it as 5. If you look at the estimate, they considered both Medium or Large boxes. When the formen came, I informed that I don't have suitcases, as ********* is offering 2 suitcase per person, so I will replace them with boxes. Then the foremen said he will consider 2 boxes instead of 1 suitcase. In the invoce there is Bed, but clearly asked ******* (invoiced person) that I need Sofa, not bed. Then he said both occupies the same space so it is fine. Its a 7 Seater sofa and each can be separated out. Each piece is 14.5 Cu. ft.
  Finally below is the calculation
  boxes 20*5 = 100
  6 Suit cases 12*5 =60
  Sofa 14.5 * 7 = 101.5
  Total is 261.5 which is less than 300 Cu.ft.
  This is the inventory which I asked him to load in the truck. For which he calculated more space and asked $2000 more. I don't have any more inventory with me. I did not considered by Bed, TV & TV Stand.
  They are saying it is non-refundable, but I didn't cancel the service. I rejected to pay the extra money and the foremen left without loading. Its not my fault. They could have discussed with their company and called me. After this incident, no one even reached out to me.
  Simply saying that the money is refundanble doesn't make sense. Its not 10 or 20 dollars. We are talking about almost $800 dollars. Do they even know how hard it is to earn that money. In simple terms this is called as Cheating. I need my money back.