Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cityswoon is a total scam. First, the speed dating. They say that match you up with other people using a complex algorithm. This is a straight up lie - they just get a certain number of men and women and then close off the registration. So you end up having a dating with every person at the event. Doesn't matter if you don't want kids, or don't want to date a smoke, CitySwoon just matches you up with everyone. And that's fine - but just don't advertise you are matching people based on anything but it's a lie.They also have an online dating option which is about $70 for 3 months. You are given two 'profiles' a day and you can either reject them or write them a note. After writing at least 30 women and getting ZERO replies, I emailed their customer support and was told "The two daily date suggestions you receive are a mixture of both paid and non-paid members". By mixture I would say 99% of the people you see are non-paid members. So you are essentially wasting your time writing to people that are not even using the on-line dating site. By my records, I've written to at least 50 women now and have gotten ZERO replies still. It's important to note that half the profiles are incomplete - it's just a pic with a few questions answered. In short, their entire dating experience is built on lies and misinformation. I am not looking for a refund - just want these crooks to stop advertising lies.

  Business Response

  Date: 04/14/2025

  To whom it may concern,

  This customer purchased a 3 month membershipo subscription in January 2025, having attended one previous event in December 2024. The primary benefit of memberships is the heavy discounts members receive on in-person events, where they will have guaranteed dates one-on-one with ladies who have booked into that event. Mr ****** has not contacted CitySwoon since Ferbuary 14th 2025, to enquire how the online dating plaform worked - at which time we provided him with further instructions how to use the platform. He has only availed of the membership discount once during his memberhsip poeriod,m and cancelled his attednance to that event the day prior to the event taking place.

  As with any dating platfomr, there is no guarantee that any 'swipes', 'likes' or 'messages' will receive a response. All messages sent by Mr ****** have been delivered to active, verified women registered in *** - these profiles are verified in several ways as being genuine, with users required to validate cell phone numbers, email addresses and IP addresses to ensure that they are genuine users.

  In the 2.5 months that Mr ****** has been a member, there have been at least 5 events that he is elgiible to attend from an age perspective, and he has received multiple communications inviting him to do so, including emails, text messages and social media advertizing.

  Whilst he may be disappointed at the lack of response from our online dating platform, there is certainly no scam - having attended one of our events he will be able to attest to the fact that CitySwoon runs well-attended, well-organized events where participants are guaranteed to have 6-8 one-on-one dates. Since the primary service CitySwoon offers is our events, with the online dating being a supplemtary service, with discounted access to events, Mr ******* has not taken full advantage of his membership and rather than engaging with CitySwoon to determine the best way to take advantage, is now making false accusations of the company being a scam - when clearly we are not. 

  Thank you,

  ***** ******

  Chief Operating Officer

  CitySwoon

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note the response from City Swoon did not address my complaint at all.  They avoided the topics they didn't want to admit to - such as matching people at the events based on profile attributes (height, religion, political beliefs, etc).  What they advertise is simply not true.  However, I don't have time to battle this so I'll just avoid these guys in the future and make sure I never recommend them to others.  

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership in Oct 27 / the website advertised "available" events WITHIN my age range (age 50) in November of 2024. AFTER I became a member (it stated I would get a discount for being a member) - it took me to the webpage with the events again, only this time those events for age 50 were suddenly "waitlisted". It wasn't "waitlisted" just seconds prior though - only AFTER I became a member that the event became "waitlisted". So, their website tricks you into becoming a member - falsely advertising events as available. I did NOT RECEIVE the service I wanted. ALSO - they sent me two matches that day - and both were bogus matches because I was not allowed to reply - they came up as "blocked". Later, they removed these matches from my home page. They state the matches "disappear" after you reply. Which is quite strange.... or perhaps just fraudulent!! Would if I pushed sent button without editing my reply and wanted to edit my reply?? You can't, because it just disappears. They are conducting illegal activity to get people to join - and KNOWING that people are very unsatisfied with their services, they say No Refunds. However, I never received the services to begin with! This purchase was made with my ********** card.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for a fraudulent product. I filed a complaint with my credit card company and they denied the refund.

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company runs a fraudulent business that fleeces money from consumers. They claim to run a speed dating event but when I showed up to said event the ratio of men to women was nowhere equal. I had 3 male "friend" dates because they did not have enough women there. So their product is a scam and I was very unhappy with the whole experience. I had already signed up for another event and they have a no refund policy but was unable to make the event due to child care not showing up and had to cancel last minute. Then they have the audacity to charge me a $19 cancel fee to add insult to injury. I would tell anyone I can talk to to NEVER USE CITY SWOON. Their product is abbyssmal and they tack on fraudulent charges on top of their crappy product. I want a full refund for my money spent with them to resolve this. I have already asked them to refund the $19 and they refused. Never using them again.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the dating speed dating and never heard from anyone or recieved the service. When asked for a refund they said no and threatened me

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2024 I purchased a ticket for a speed dating event in ******* ** for March 21, 2024. I paid $39 for the event ticket and $5 for membership. Due to the weather conditions and streets, I sent an email to the company if I could use my ticket for another event. Unfortunately I was told No however I could gift the ticket to a female friend. The company has events in various cities throughout the ** however they did not concern weather as a reason for customer cancellation. In ******* when it's a large amount of rainfall some streets are closed and streets are flooded. I have attached photos to support my case.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 3 month subscription " BY ERROR" !!I was looking at 2 websites and entered the wrong one. I IMMEDIATELY notified City Swoon by email several times to cancel. I was informed by them they would cancel the subscription after 3 months, but not refund the $69.99 that I put on my charge card. They stated NO REFUNDS... In order to get ANY information, you have to sign up !! This is a deceiving practice I was sent several rude emails by them and they were adamant not to refund my money.. I have since deleted the emails they sent.I notified my bank and was given a temporary credit until this was resolved.The bank said City Swoon has a no refund policy so the credit was cancelled and I was charged $69.00 for nothing. This is so unfair. ! You can cancel a $50 k car purchase within 3 days !! There has to be exceptions for a refund, or at least a time limit.