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Business Profile

Online Retailer

999 Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from them and never received the products. I contacted them asking for a refund and they never responded. I tried twice. Scammed me out of $119.00

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2XL Juice WRLD shirt back in September 12th of 2024 from MERCHBAR. I STILL have NOT gotten the shirt or any email confirmation of the shirt ever going into shipment. I look on the MERCHBAR site and its not even in shipment. Its stuck on "Order placed". I look online on forums and reddit and see people talking about the same thing, ordering things from the store (999club is the supplier) and they don't get their items or have to wait months for them to arrive. I then check 999club the supplier and the site is down or deleted. Any contact to any of the companies has not succeeded in resolving the issue. I haven't gotten a refund or the shirt. I've contacted 999club directly I've tried calling. And I've also contacted MERCHBAR, with no help. I wish to either have the shirt or get a refund. I doubt I'll get the shirt now because its listed as "out of stock".***********************************

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Wasted Skateboard Deck and Basketball from 999 Club on 5/26/24 for a total of $151.97. After a few months of not receiving any order updates, I reached out and they had let me know. Orders were still being processed. Then come Christmas time I get a similar response with it looking hopeful I could either receive the merchandise or a refund. As of this year, the website has been completely shut down, and there is no way to contact this company. Im demanding a full refund, This has gone on for way too long.

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie from their website in November for Christmas for my son. And here it is February and no products. And I have tried multiple times to contact the scam company to ask for a refund. And my bank wont refund said charges something needs to happen many people are losing money and getting no response and no product while this company gets money and offers nothing I just want my money back. Paid over a hundred for my purchase have it Im my bank report. Someone needs to step in and do something they are stealing from everyone and not giving the product that was purchased

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company for 2 articles of clothing and paid $184. My credit card was charged at the time of purchase. The timeline for shipping was 4-6 weeks. I have not recieved the item. I have reached out to the company twice requesting additional information and they do not respond. I would like to be refunded for my purchase or have the items delivered.

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hoodie from 999 club on 12/15/24 for total amount of $105.38 (order #JW7320479). Only communication was confirmation email that stated order was received. Have not received item or any updates as of 2/6/25. I have sent 4 messages asking for order/shipping status but never got a response.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attached PDF of the emails should provide most of details.I ordered a shirt July 14th 2024, never received it, followed up multiple times, eventually I noticed the website was shut down, I reached out once more. Never got a single response or the shirt.

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for merchandise back on March 9, 2024. I have still yet to receive it even though I have reached out to customer service multiple, multiple times. I was told it would be shipped out shortly, and now they have just stopped responding. I would like a refund or the merchandise but I think almost a year is a ridiculous time to wait for a sweatshirt and a t shirt.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt for this business on 12/06/2024 as a gift. I understand that holidays are a hectic time so I expected delays. I reached out to the customer service email on 01/06/2025 in hopes of finding out when I would receive my item. I still as of 01/24/2025 have not received a reply despite being promised a response within 2 business days. I visited the website today to find it has been closed with the message WE APOLOGIZE FOR ALL THE DELAYS TEAM IS WORKING TO GET ALL REMAINING ORDERS OUT. IF YOU HAVE ANY QUESTIONS REGARDING A PREVIOUS ORDER, PLEASE EMAIL CUSTOMER SERVICE I am unable to check the status of my order and have already been charged for the product. Upon placing the order, I was promised shipping within 2-3 weeks. I did some research online to see if others had a similar experience and found dozens of people with the same issues of being charged never receiving product.

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie as a Christmas present, I have never received it and have never received a refund that I have requested twice. The only way to reach them is through a chat bot and they claim they will respond within a day but they don't.

999 Club is NOT a BBB Accredited Business.

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