Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a return over 4 months ago and have yet to get a refund Ive contacted them Over and over and each time they give me an excuse and different date when I should receive the month that a scamming people and stealing my money no one had reached out about the issue unless Im the one contacting them its over $70 then they tired to lie and say there was less clothes returned then there actually was. The only reason I returned the pants is because on the website they are advertising 100% cotton and 350 gsm then when I got the pants they are 100% polyester and this was with multiple pairs. AVOID THE COMPANY AT ALL COSTS

  Business Response

  Date: 03/11/2025

  Hello Dez,
  
  Thank you for bringing this to our attention, my name is ***** and I work in the Group Escalations Team here at Boohoo where we deal with all escalated complaints. 
  
  Having checked your order, I can see that a refund of $75.00 has been issued and this is on its way back to you and you will receive this no later than March 14th.

  Kind regards,

  *****
  Group Escalations Team

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23048156
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

   

  AGAIN  the 14th came and went and NO REFUND has been submitted or pending or processed this is a horrible company that steals peoples money 

  Business Response

  Date: 03/19/2025

  Thank you for your response. Please do contact us here via the account email address and we can advise further on this with any refund evidence available to us also: ************************************************************************

  Kind regards -Millie 

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on the nasty gal app today. I very quickly realized that the total price did not look accurate. I then realized that a 50% discount was not added and they took the 20% promo code discount that I entered instead. The website says 50% off everything and everything in my cart had it applied. I only ordered off the app because the actually website has a sliding top banner where it says 50% off everything and the next slide says download the app to get an extra 20%. When I go back and see how everything is totaled. Im thinking it must be a mistake and the check out is glitching. I contact customer service who tells me that this is not a mistake and I can only use one promo per order. This makes no sense to me since I only entered one promo code. There was no code for the 50% off. And ok if only one promo can be used, thats fine but then its all very misleading. At no point in the checkout process was there any clear indication that my promotion had changed and I no longer had 50% off. If there is only one promo allowed, why would it allow me to add a second one and remove the first (the 50%) without giving me any indication in the first place. Its shady. I think all of these things are very purposeful because in the end they make more money. Now because I cant cancel my order I have to receive these items and take my time to return them. I want to be compensated for my time and I want other shoppers to be informed of these tricks.

  Business Response

  Date: 02/23/2025

  Good afternoon ********, I hope you are well. 

  My name is ***** and I work in the escalations team here at Nasty Gal where we deal with all escalated queries. I am so sorry to hear the 50% discount code didn't apply to your order and only 20% was applied. 

  Please note that we only allow 1 code per order as stated in our terms and conditions under section 7 for *********************************************************************************

  We are unable to cancel the order as this has been fulfilled but if you no longer wish to have the items once delivered then please return this back to us for a refund. 

  Take care, 

  *****

  Group Escalations Team

   

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22978527
  
  I am rejecting this response because:

  The terms of the promotion policy is not what Im upset about. Im disappointed and honestly bewildered by how misleading your advertisements of the promotions are. It would appear to anyone that the way that banner reads that you could use both promotions. But I know you feel that youre covered by the fine print and thats just shady. For you to say one thing in your advertisements and another in your policy. Not only that, the way the checkout process is, its very clear that your deliberately are misleading people to think that you can add a promo code while failing to indicate to the customer that theyve lost the bigger percentage promotion. These are all very shady deliberate business practices. Now, Im losing money and time paying and waiting for an order I know Im going to return because of the shady practices and your companys response is indifference. You know anyone shipping to save would choose a 50% over a 20% discount. Again, very shady unethical deliberate business practices. Meanwhile, you cant even leave reviews on the clothes at your website because you know your shady pricing practices would be there for everyone to see. This is unacceptable to me. People shouldnt be preyed on like this and when they ask for an explanation and some help you say not my problem read the fine print.  
  

  Sincerely,
  
  ******** *******

  Business Response

  Date: 02/25/2025

  Hi Kimberly 

  Thanks for your reply

  Whilst we do appreciate the points you have raised, and they will certainly be taken onboard, I do have to advise that all of this is mentioned within our terms and conditions on the link sent previously by my colleague.

  We do advise our customers to thoroughly read through these terms, including any relating to promotions and discounts, to ensure the terms are fully understood and that the customer is happy with this information prior to placing the order.

  "Official Nasty Gal promotion codes entitle you to an offer on your online order from Nasty Gal. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and cannot be used in conjunction with any other promotion or offer".

  As above, your comments will certainly take onboard, but as the information is available for all to view on the website and is easy to find, we are confident that we are not committing shady, unethical deliberate business practices.

  Thank you for getting in touch, your very valuable feedback will certainly ensure that our standard remain at the highest which is what our loyal customers deserve.
  
  Take care for now and I hope we see you again in the future, have a lovely day.

  Jack

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $246 for an order including 4 items. Upon receipt, my package was small and only included 2 of the 4 items. I requested a return refund for 2 of the 4 items, and nasty gal advised theyd be reviewing footage of the employees packing my package and get back to me in 3 business days. Its been 3 business days, no response. I followed up again, they asked for my information again, and said they connected me to an agent. I never got connected to an agent 6 hours later. I demand a refund for the 2 missing items in my order.

  Business Response

  Date: 02/20/2025

  Hello ******

  I can see a memeber of our admin team named Husna has already emailed you earlier today in relation to this complaint.

  Please can you check your email inbox / spam folder and respond to her email accordingly?

  Thank you

  Abdullah

  Boohoo Escalation Team

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want my refund I sent the item purchase back to store because it wasnt what was described on website way to big it happens but I sent item back in Dec-Jan they just received it Feb 2 and still no refund and I have to communicate via ******** messenger its just bad business for me when you cannot talk to a real person.tracking number at the bottom ??

  Business Response

  Date: 02/14/2025

  Hi Rachael 
  
  Thank you for getting in touch, I'm sorry to hear you're still waiting on a refund for your return.
  I can see you have previously been in contact with our customer service team about this and as advised by them, due to the volume of returns received and us being a UK based company, we ask to allow 28 days for any parcel sent to reach us and be refunded. As this timeframe has now just passed, I've refunded the item for you and the $50.17 for this should show on your account by the 21st February.

   

  Have a great day - ****

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on boohoo.com in November ****** when are the package was supposed to arrive? I never received it. I went tothe post office. They told me that the tracking number for the package that I was supposed to receive was not the items that I was supposed receive. In fact the package was not the size that it was supposed to be for the items that was inside. It weighed as much as a debit card. What was supposed to be in the package was a bubble jacket, two ****** hats, a black scarf, and a pair of mittens. So whatever they sent with that exact tracking number was not what I . When I emailed boohoo to inform them of what happened. They told me that my package was sent back to the warehouse. They informed that I was going to get a refund, however, I never received the refund. It is now been a month and a half since the refund was supposed to come and they keepgiving me the runaround. This is highly unprofessional and I am highly upset.

  Business Response

  Date: 02/19/2025

  Hi Natalie 

  Thanks for getting in touch and making us aware of this. My name's **** and I'm part of the escalations team here at Boohoo where we look into all escalated complaints raised through Resolver. We can certainly assist you with this.

  I've checked the order and can see this was returned on refunded on 12th January due to an issue with the delivery address.

  However, as there is currently a chargeback open on your bank account, the refund has failed to go through so for now, please contact your bank and close any chargebacks. Please be sure to contact our customer service team once this has been done and then we can go ahead and process the refund for you again.

  Thank you - Jack 

   

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was not received and I have not received a refund.

  Business Response

  Date: 02/08/2025

  Hi Isis

  Thank you for getting in touch, I can definitely look into this for you.

  I've had a look at the order and can see this was sent in 2x parcels, with one parcel looking to have been lost in transit and the other delivered to the chosen locker.

  I can see our customer service team have issued a refund on the item lost in transit, but as the other item is showing to have been successfully delivered, we will not be able to issue a refund on this.

  ********************************************************************************************************************

  As shown on the tracking, this parcel was delivered to your postal locker and with this requiring a key to access, we will not be able to accept any claims of the parcel not being received. We are confident the parcel has been delivered to the chosen postage locker and would advise checking with anyone who has access to it for the parcel.

   

  Thanks - ****

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 15 I noticed a fraudulent transaction from boohoo.com I never did business with this website I contacted you to explaining that the charge was not auth and I need it reversed. I was advised that the case was opened up and I should receive an update on Dec 24, December 24 came in went with no update. I was told that my case should be resolved soon. I explain to them that I did not process those transactions. I need the funds returned to me immediately and could they cancel the order being that it was still pending on Dec **************************************** that my case was escalated And to provide them with my card information which I did and between the 15th and the 24th I was chat them for updates and I havent received anything but the same responses and conflicting information. One agent said its escalated the other agent said contact your bank back-and-forth back-and-forth. I contacted my bank and they said they received information from Boohoo that the transaction was valid. I never ordered from this site is no reason for me to order from the site. Understand how this website is processing fraudulent orders I would like a refund to prevent further legal action because this fraud somebody stole my hard earn money $325.33. Every time I message you guys, I will get conflicting information someone said my case will be escalated. I havent seen one escalation. someone got back to me on January 2 which is not Dec 24 and basically he told me things I already know seen somebody use my card and contact my bank. I did contact my bank and my bank is saying Boohoo provided them information saying the charges are valid. I asked boohoo show me who ordered those things and they refused after taking down my payment credentials so **** seen the order couldve canceled it but refused to so they are complicit in the fraud that happened to my account and I would like a refund immediately please card ending 8590. Please email me when a resolution ********************

  Business Response

  Date: 02/02/2025

  Hello ********,

  Thank you for bringing your concerns to us through the BBB service. My name is ***** and I work in the Group Escalations Team here at Boohoo.

  I am sorry to hear you have found a transaction on your banking that you believe to be fraudulent, all card payments require a customer to enter their CVC number from their card to complete their purchase and this information is not stored on site or through any of our systems and is a security measure in place to ensure this is input on each transaction. As such we would strongly recommend raising any fraudulent concerns through your bank for their investigation into the transaction and they will be able to advise further on how this was completed. 

  Kind regards,

  *****
  Group Escalations Team

  Customer Answer

  Date: 02/02/2025

   
  Complaint: 22885079
  
  I am rejecting this response because: I explain to you guys I do not know this company. I do not have an account with you guys and I would like for you to refund me immediately. I dont have an account with this company. I disputed the charge with my bank and they That you guys BoHo provided information saying the charges were legitimate, so why are you Let me to reach out to my bank 
  
  ******** Richardson 

  Business Response

  Date: 02/05/2025

  As stated by my colleague, if this order was not placed by you, we would strongly recommend raising any fraudulent concerns through your bank for their investigation into the transaction for you as we cannot cancel nor amend orders that are placed, we are a customer service team to help with orders already made. Any fraud claims will go beyond us and immediately to your payment provider to investigate.

  This will be our full and final response on this as the above is the resolution to this matter.

  -Millie 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22885079
  
  I am rejecting this response because: this company accepts fraudulent orders. Has no procedures in preventing fraud. Wont refund money iam seek legal advice in the near future.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BoohooMAN Customer Service,I am following up on my missing package with official proof from ***** confirming that my order was misdelivered. According to their report, my package was incorrectly delivered to *************** instead of ****************************, the delivery confirmation includes a photo of someone accepting the package who is not me. To clarify: I am a transgender female and Asian, while the individual in the photo is a male and African-American. This package was given to a neighbor, not me, and I have no way of retrieving it. Delivery confirmation does not prove I received my package, only that it was dropped off somewhere.Given this clear evidence, I demand a full refund or replacement. As the seller, BoohooMAN is responsible for ensuring proper delivery to the correct recipient, and since that did not happen, I should not bear the financial loss.I have attached the proof from ***** confirming the incorrect delivery. Please address this issue immediately and provide a resolution. If this matter is not resolved fairly, I will escalate my dispute further.Looking forward to your prompt ************* regards,****** ******** Order #MUS108344112

  Business Response

  Date: 02/01/2025

  Hello,

  Thank you for raising your concerns to us through the BBB service. My name is ***** and I work in the Group Escalations Team here at Boohoo Group. We deal with all escalated queries including those to our CEO's.
  
  I am sorry to hear you have not received your order and this has in fact been delivered to an incorrect address. So we can move to a resolution of refunding your order, can you please review the points below and confirm your acceptance on these and I will confirm the resolution and refund as soon as possible for you.
  
  I can confirm that I have checked with those within my household who may have signed or received the goods on my behalf, and can confirm the parcel has not been received.
  I have fully checked around my property and have not located the parcel.
  I will inform you immediately if it arrives.
  I agree to co-operate with Loss Prevention and/or the Police in the event of any investigation into the missing items 
  I understand that any refund regarding this claim might be subject to a further investigation 
  I confirm this declaration is true & accurate in all respects.
  I understand that making a false statement could lead to further legal action.
  
  Kind regards,
  ***** - Group Escalations Team

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22880917
  
  I am rejecting this response because:

   

  im replying to their statement, but yes, I agree and I confirm and please issue me a full refund. 
  

  I also replied to loss preventions email when they asked me for a refund as well and I said yes
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/05/2025

  Hi Ladrae 
  
  Thank you for confirming your agreement to these points.

  This has now been investigated further internally since your response to our Loss Prevention Team and it has been found this is not your first claim of it's type you have made with us, and several accounts you hold with ourselves have missing parcel claims under them. The refund has now been cancelled and this is being investigated further with the relevant team. We do take missing parcel claims very seriously and with the evidence available to us, we are confident this parcel has been delivered to you and the picture provided is of a person at the given address accepting the parcel.

  Due to the number of previous claims you have with ourselves, the relevant team have previously been in contact with you and will likely reach out to you again about this. 

  This is our full and final resolution on this and a refund will not be issued on this alleged missing order.

   

  Have a great day - ****

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22880917
  
  I am rejecting this response because:
  

  I literally provided proof that this is not me or my address and how can you sit here and refund me and then take it back

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Nasty Gal regarding my order #GUS108269416, placed on December 14, 2024, for the Puffball Structured Satin Mini Skirt (price: $43.12) and the Tis The Season To Be Dolly ******* Sweater (price: $54.56). I paid an additional $11.99 for 3-day express shipping, which should have ensured delivery by December 19, 2024.However, I received an email on December 24, 2024, informing me that my order would not arrive before Christmas, and I was advised to expect delivery on December 26, 2024. I ultimately received the order on December 27, 2024. Since I needed the items before Christmas, I immediately requested a return and shipped the items back on December 27, 2024, using the tracking number **************************. The items were delivered back to Nasty Gal on December 31, ******* of today, January 30, 2025, I have not received any refund for the returned items. I am dissatisfied with the delays in both the delivery and the return process, and the lack of resolution on my refund. I request that Nasty Gal process my refund immediately.I look forward to your assistance in resolving this matter.Thank you for your attention to this issue.

  Business Response

  Date: 02/01/2025

  Hi Quintashia, hope you are well. 

  My name is ******* and I am part of the NastyGals Escalations Team, that deals with all types of complaints.

  Thank you so much for reaching out to us and for making us aware about the delay you had with both the delivery and the return process. I am sorry to hear your order arrived later than expected and that you have still not received a refund for the returned items you made. I completely understand what you are saying and why you feel this way, especially as you needed the items before Christmas. I can assure you it is not our intention to make you feel this way at all and all your feedback has been taken on board. 

  Please note, whilst the vast majority of our parcels are dispatched on time to our couriers, very rarely there can be an unavoidable delay, which holds them up. We work as closely with our couriers to ensure disruption is as minimal as possible and the majority of our parcels are delivered within the delivery promise.  

  I have taken a look into your order and I can see the returned items were received back at the UK warehouse yesterday and the refund for the items is pending at the moment. We do ask that you allow until the 4th Feb for the refund for the items to be processed fully and then a further 24/48 hours after that for the refund to appear in your ****** account. 

  However, as I can see there were a delay with receiving your order. On this occasion, I have also gone ahead and refunded you for the delivery charge today. The full refund for $65.27 is pending at the moment and we do ask that you allow until the 6th Feb at the latest for this refund to appear in your ****** account. In the meantime, please keep an eye on your statements because any refunds issued will show in there first.

  Take care - Lindsay 

  Customer Answer

  Date: 02/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Quintashia **********

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Boohoo regarding my order #NA115804131, placed on December 3, 2024. I did not receive my order until December 24, 2024, and my experience with this company has been deeply disappointing due to several issues.Firstly, my order was delayed with no clear explanation or updates from the company. Upon finally receiving the shipment, I found that one of the pairs of jeans was the wrong size. I had ordered a US size 8, but instead, I received a US size 4. I immediately contacted customer service on December 24, 2024, and was provided a link to initiate a return. However, I have since noticed that I am being charged a $7 return shipping fee, which I believe is unjust, given that Boohoo shipped me the incorrect item.When I reached out to customer service again today, I was met with an unhelpful response. I was told that I should not rely on the sizes listed in my email confirmation because they were allegedly incorrect, which IS MISLEADING AND CONSTITUTES FRAUDULENT BEHAVIOR. Additionally, I was informed that I had selected the wrong size on the US Boohoo site, which is incorrect, as my email confirmation clearly shows that I selected the same size (US 8) for both pairs of jeansyet only one was shipped correctly.This mistake is entirely Boohoo's fault, and yet the company is refusing to take responsibility for the error. I am requesting a reversal of the $7 return shipping fee, as I should not be penalized for an issue that was caused by Boohoos own mistake.

  Business Response

  Date: 01/20/2025

  Dear Tameara, I hope you are well. 
  
  My name is ****** and I work on the Escalations Team here at Boohoo where we deal with all resolver issues and escalated queries. I'm sorry to hear you're left feeling this way however, I will be happy to help. 
  

  I can see that our customer service team are correct in advising about the ** sizing of our items so please bare this in mind for any future orders. As a gesture of goodwill, I have issued a refund of $7 for the return fee and this will hit your payment method by 24th January at the latest. Please note this has been done only as a gesture of goodwill and should this issue reoccur, no refund will be issued for the return.

  Kind regards and take care -Millie 

  
  

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tameara