Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with California Jacket on 1/7/24 and ordered 3 jackets. 1 of the jackets was for my girlfriend and it fit her perfect. The other 2 were for me and although I made sure to check the measurements according to the size they were both too small. I reached out to California Jacket with the hopes to exchange (because I really liked the jackets) but ultimately wanted a refund if that wasnt possible. Although I was willing to pay whatever shipping charges to return the jackets I was told to keep the jackets with 2 options. One of which was to resell the items and accept a partial refund of $50 along with $10 off next purchase or pay $70 per jacket for the shipping of replacements in desired sized. I would be essentially paying the cost for one of the jackets for them to ship the replacements which I said I was unacceptable for their mistake. I also thought it was pretty shady that all communication is done through Whatsapp or ******** messenger and nobody can be reached at the phone number provided. So its not really surprising that they refused to provide an address to receive the erroneous size labeled items and that they do not honor the refund or exchange policy on their website. To this hour ** still waiting for reply about my refund.

  Business Response

  Date: 03/08/2024

  Dear Concern, 

   

  Hope you are doing well. 

   

  Kindly return the product for a refund minus restocking fees as per policy, Once the customer ship our product, they must send us the tracking number through email or messenger. Once we receive the product, we will refund his/her amount. 
  
  Here is your RMA number(CJ946280803)
  *** warehouse address:
  *************************
  *************************br>***********
  **
  08879
  ***

   

  We are waiting for the tracking number. 

  Looking for your response.

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shirt we ordered was completely different to what we received. It was supposed to be cotton with a green doberman print. We received a huge shirt, shiny pink fabric, and the doberman print is terrible. It's clearly an imitation of the expensive item we were looking for. The parcel came from ********. They charge you the original shipping fee plus return shipping and a restocking fee. The quality of the shirt is actually hilarious. But I hope to avoid other people wasting their money. Plus they are infringing on copyright as it's definitely a knock off.

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cowboy hat from California Jacket company under the impression that it was just like the hat worn by Rip on Yellowstone as the hat was called Yellowstone Rip ******* fedora hat. This was a Christmas present for my son who is a huge fan. When I received the hat, it looked nothing like the hat worn by Rip, which is pictured in the item description. First of all, the item came packed tightly in a bag wrapped with tape. I did not realize it was the cowboy hat until I opened it. The hat is small and has a drawstring tie under the chin-again nothing like pictured. My family said it looks more like the hat worn by ***** in Toy Story. I contacted the company by email on December 15 to complain and ask for a refund. They responded on December 16 at 1:38 in the morning (which I found strange) asking for pictures of the item and to describe my complaint. I replied on December 16 at 5:56 in the evening with pictures attached and again describing why I was not happy with the item. I have not received any further response from the company.

  Business Response

  Date: 01/30/2023

  Dear Concern,
  
  Hope you are doing well.
  
  We did not receive any email from buyer end. BWe have already sent our return address to the buyer.
  
  Kinld return the product for a full refund.
  
  Thank you.
  See Attachment/File: *************PNG

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought was a suede hat from what they represented to be a Made in ******* company. I was charged $59.00 by ****** (not California Jackets). The hat arrived from outside the country. It is too big and not what was represented. Despite posting a 30-day return policy the company cannot be reached - I tried email, phone, chat and social. I'd like to process a return and get a refund. They should also not be allowed to advertised on *********

  Business Response

  Date: 01/24/2023

  Dear Concern,
  
  Hope you are doing well.
  
  We would like to inform you that we have already sent the return address to our customer for the full refund. As per policy the buyer is liable to pay the return shipping. Once the buyer return the product and share the return tracking number with us we will refund to him.
  
  We are waiting for return tracking number.
  
  We have attached the screenshot of our policy and return address.
  ***************************************
  
  Thank you.
  See Attachment/File: ********************

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/7/2022 *** Order #CJXXXXX **** ***** ****** sweater Size S ********** Jacket I've tried calling, emailing, and explaining the problem. The company has not offered a return of the problem due to the exorbitant amount of shipping costs. The product is extremely poor quality. As you can see by pictures, the sewing is below standard. Shoulder seams do not line up and lay correct on the body. The buttonholes are so small that it's a struggle to button and unbutton. All I want is my money back. *** was paid in good faith and I should not have to go through all this trouble to get a refund by a company that preys on uniformed **** buyers. Thank you.

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/28) */ Dear Concern, Hope you are doing well. We would like to inform you that we have already sent a return address to the customer. But she was refused to pay the return shipping. As per policy the shipping cost will be paid by the purchaser. Here is our policy link: ******************************************************** Buyer is not willing to pay the return shipping and also wants to keep the product with her and a full refund. We are waiting the tracking number. Once we receive the return tracking number and our product we will refund her full amount. Looking for a response. Thank you.

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* - October 12th, 2022 Expedited Shipping was Paid for item to arrive in *** **** Day 7 order was still in 'processing' state. I tried to contact the company on multiple occasions to get a status update and was unable to ever make contact with someone via multiple online live agents applications as well as email and by phone. At this point I just want the item order cancelled and monies returned to the tune of *******

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/19) */ Dear *******, Hope you are doing well. We would like to inform you that we did not receive any message from the buyer. If she actually sent us any message so please send us a screenshot of her emails. We have sent a confirmation receipt to the buyer. And as per our expedited shipping policy we send the product within 6 to 8 business days. Goday is 4th business day only. Still we have 8 business days to send the product. ************************************************* Currently her order is in the processing phase. Once it completes all production procedures, we will ship and provide tracking details for your ease. Moreover, if you still want to cancel the order please let me know so we cancel it and refund her amount. Looking for your response. Thank you. Consumer Response /* (3000, 7, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been going back and forth with this company after they provided a response to ***. After filing the complaint, they also finally replied to me. I have attached documentation of a conversation of the past couple of days where I try to cancel the order and recoup my monies. I replied within 6 hours of their question about cancelling. They waited 15 hours to get back to me and said that I 'took to long' and they had shipped. I agreed to wait until the item arrived and I would process for a return since it will likely NOT arrive time. To which they replied asking why I wanted to return. This company is unprofessional and I feel like doing everything they can in order to prevent me from cancelling, and now returning the order. Their **************** only even reached out to me AFTER the complaint was filed with ***. Business Response /* (4000, 9, 2022/10/25) */ Dear *******, Hope you are doing well. First of all we would like to inform you we never received any message from buyer ends on ******** and on email. We have requested for the screenshot but we did not receive. Moreover, we have received buyer order on 12th Oct 2022 and we shipped her order on 19th Oct 2022 within 4 to 5 business days we have shipped it. Here is the link of our policy where you can see our expedited shipping days. ************************************************* When we received an email from your end we have contacted ti the buyer immediately what she wants. As per her request she want her order as soon as possible so we shipped her order on urgent basis. Now after delivery of the product she wants to return the product without any reason. ****************************************************************************************