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Business Profile

Online Retailer

Crown and Paw

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Mary Ann P

    Date: 05/03/2025

    I ordered a stuffed replica of my beloved cat who passed away several years ago. I sent in numerous pictures of my cat as requested. Their order time online shows 4-8 weeks. I waited 11 weeks and received nothing. Every time I contacted them they promised to update me which they never did. They just kept putting me off and making empty promises. I finally filed a dispute with my credit card company to reverse the charges. I would never advise anyone to do business with this company.

  • Adam P

    Date: 03/05/2025

    Adam P

    Date: 03/05/2025

    I placed an order on January 30th, because I thought this looked cool. It was supposed to arrive on February 6th. It's now March 5th, still no order. They will send you the digital version, but you'll never receive the physical version. This company is a complete scam. I came here to leave a "1-star" rating, however they have the rating system turned off. Likely because all of the positive comments/posts by "customers" are fake. And then when you try to cancel you order they won't allow it because it's "custom". Complete scam. And I fell for it.

    Crown and Paw

    Date: 03/07/2025

    We sincerely apologize for the frustration and inconvenience youve experienced. We completely understand how disappointing this delay has been, and we truly appreciate your patience.Upon reviewing your order, we have already issued a replacement to ensure that you receive the product you originally purchased. You will receive an updated tracking number once it ships.While our products are custom-made and typically non-refundable, we never want our customers to feel unheard or dissatisfied. We are committed to making this right and ensuring you receive your order as soon as possible.If you have any further concerns, please dont hesitate to reach out to our support team directly at *********************************** We are happy to assist you further.

  • Kay B

    Date: 12/19/2024

    Wish I could give them a ZERO! ordered early December and NO tracking even though they said it was ready to ship over a week ago. No response from the only way you can contact them- email. It is a SCAM!

  • Christina M

    Date: 12/09/2024

    I ordered a blanket that was full of my dogs image. When the edit was sent to me for review it looked proper and all images are on the full blanket. I just received my product. The images are only on half the blanket and not even centered, the material is thin and cheap. No responses given from the customer support to refund my s*** product. So there fore Im posting my review. Embarrassing gift to say the least No stars! ********* M

  • Abbey J

    Date: 10/15/2024

    Placed an order a month or so ago. I sent in pictures and the edits were not good so I tried sending in revisions. The website kept getting stuck so I reached out to the company who told me to email them the new pictures. I did this immediately and did not receive a response until after my order was shipped. They told me they did not see the email and my order had already been shipped but I could reach out when I receive it to get a replacement. I reached out letting them know that I was not satisfied and wanted a replacement. They said to send a picture of it which I did. It has been 5 days and I have heard nothing back from them.

  • Joseph F

    Date: 09/16/2024

    Ordered on 19 July and still have not received a completed order. Very sporadic communication that has not resulted in any product delivery.

  • Jessica E

    Date: 07/05/2024

    I put an order in for memorial pet photos on Jan 1, 2024. I have reached out several times and have only ever reached the automated system. It is July with no response. They did take my ****** in January. I am now out the money, out the memorial pet photos, and given up on the hopes of any resolution to the order. Copy of automated system (which is unhelpful with the "we will reach out to your email soon". Their idea of soon and mine are very different things).****************************************************************************************************************************1:52 PM. **************************** Live Chat Bot says:What can we help you with?,Automated 1:52 PM. You say:Cancel Order How can we contact you?Email ***********,1:52 PM. **************************** Live Chat Bot says:Would you like to add any more information?,Automated 1:54 PM. You say:I have waited over 7 months for an update with no response.1:56 PM. You say:Order # ****** Was supposed to be a set of memorial photos of our deceased pets. Some assistance is greatly appreciated.1:56 PM. You say:That's all **************************** Live Chat Bot 1:56 PM. **************************** Live Chat Bot says:Thanks for your message, we will email you soon.,Automated ********************************************************************************

  • Andrea S

    Date: 12/28/2023

    My first order a couple years ago went well. The 2nd however never arrived. Order was shipped on 12/4/2023. To date 12/28/2023 it has not arrived. Was shipped *** to be turned over to the ***** On 12/18/2023 the tracking showed the package sitting in ********** ** since 12/10/23. I called *** and they said to call the shipper and have them flag the order that there was a problem. Their response was what sounded auto-generated and they sent me the tracking info (which I already had). I have sent them several more inquiries asking them to flag the package. Many responses said, we contacted the carrier and it will arrive tomorrow. Well, tomorrow never came. Now 12/28/23, the package is still not here and this is their response: On Dec 27, 2023, at 9:31 PM, Crown and Paw Support wrote:Hi ,I'm so sorry again as we only rely on the information given by the carrier and please believe we truly understand where you're coming from.As your order is 100% unique and custom-made for you and your pet's recipient, we cannot offer refunds. We are hoping for your understanding. Thank **************************************** Customer Support ****************************** My last reply to which I have not received a response to On Dec 28, 2023, at 12:45 PM, I wrote:So I am out a Christmas present, the cost of the gift, the cost of a replacement gift which I had to purchase locally and you all bear no loss or responsibility for the way in which you chose to ship it? Why would you take a gift that is so important and time-precious to make and put it in the hands of the US post office without giving the customer the option to pay more for better service. I intend to get my credit card company involved as well as the Better Business Bureau.I have since sent a request for the name and phone number of the shipper they contacted. I am waiting for a reply.

  • Andy L

    Date: 01/17/2023

    My first order with Crown and Paw and it has been a nightmare. They sent me an order number and when I try to access the order the website says the order does not exist. I have not been able to see the artwork to approve it and now they say the order has shipped. Each time I contact their customer service email a different person responds and obviously did not read the whole email to understand the issues. I see no alternative than to have my credit card company refuse payment. I wish I had looked up Crown & Paw before ordering.

  • Kristina M

    Date: 12/30/2022

    Ordered for guaranteed Christmas delivery on 12/10. Never responded to emails and sent out a general mass email assuring if you ordered by that specific date it was guaranteed to deliver by Christmas. Not only was that a lie, they refused to communicate with me blatantly ignoring my emails, which I had sent several. When I told them I no longer wanted the purchase because it hadn't been delivered for Christmas Eve and now was useless, they told me too bad because they just shipped it on 12/27 and now they won't give me a refund.

    I have used crown and paw before and thought the work was alright enough to trust them with my Christmas order. The lack of accountability for their error is absolutely insane. I basically was communicating with bots and had $*** stolen from me. Also extra service charges from my bank because apparently this is a international transaction?

    0/10 rating.

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