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Business Profile

Online Retailer

italist.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.6

Average of 173 Customer Reviews

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Review Details

  • Richard S

    Date: 04/09/2025

    Horrible experience.I placed an order for two Stone Island sweatshirts. They were quickly shipped to me in one box from one single boutique in ******The sweatshirts were too big and I needed to return both. I e-mailed Italist **************** and received confirmation both sweatshirts could be returned with one return label in one box. I was just asked to provide the tracking # of the return label I utilized, in advance to Italist, which I did.This is important because Italist's website generates a separate return label for each item being returned. Italist charges a $40 fee for each label used.About two weeks later, Italist refunded me for the returns, but deducted a $40 return label fee for two return labels, even though I only used one.I e-mailed **************** five times and received the following responses.E-mail #1: No response E-mail #2: They confirmed an incorrect refund amount for both sweatshirts that made no sense.E-mail #3: They said they provided the $40 credit already. (THEY DID NOT)E-mail #4: They confirmed the correct amount the refunded me. (WHICH IS $40 SHORT)I think they use AI chatbots for customer service, because the responses I got back were strange and answered questions that I did not ask.

  • Danielle C

    Date: 04/07/2025

    Great prices, quick shipping, seamless experience. Italist is my favorite luxury shopping platform.

  • Matthew C

    Date: 01/29/2025

    Fast shipping to the ** and great prices for designer and high quality items. Would recommend and purchase again.

  • Is C

    Date: 01/08/2025

    Smooth, reliable. The selection and prices are great. In addition, item arrived quickly

  • David E

    Date: 12/28/2024

    High end brand name merchandise received as advertised at a substantially reduced price with shipment/delivery being prompt.

  • Melissa M

    Date: 11/19/2024

    Authentic and good prices. The return window is too short.

  • Jessica M

    Date: 11/14/2024

    Love this site. Easy to use. Great merchandise & great prices!

  • Lara T

    Date: 11/12/2024

    I'm very disappointed with my experience with Italist. The order page does not clearly state when an item is non-returnable, which can be misleading for customers. It feels as though this lack of clarity is intentional. I've had much better experiences with other sites like Gilt, where theyre always helpful with returns or offering credits if a return isn't possiblenot the case with Italist.

  • Dean D

    Date: 10/20/2024

    I've shopped with Italist on a few occasions now, and have always been very satisfied with the responsiveness of the team when I had questions, with the value of the products, with the trackability of shipments, and with their packaging.

  • Madina K

    Date: 10/16/2024

    ITALIST is an absolute treasure! I ordered few ******* items from this site, cost is almost half of what we would pay in NA. Items are authentic, prices are very competitive even to prices in EURO. Definitely will be ordering from this site in future.Customer service is fast and prompt, if you ever need it.Thank you

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