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Business Profile

Online Retailer

Top Drawer Merch, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This one is pretty simple: I ordered a small patch for a music festival last year online. After a few months I got an update that production was delayed and they issued a partial refund. Another few months goes by and I ask when will I receive the patch. They issue another partial refund without any other explanation but it doesnt equate to a full refund. Ive since asked for a full refund and they have stopped responding. At this point Im owed a bit over $2.00 so it isnt about the money, but their lack of customer service and poor treatment of a customer. My screenshots show the order number, both refunds and the amount Im still owed for it to be a full refund. Honestly, Id prefer the patch at this point because it was to be my token from the show, but its clear that ship has sailed.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/24 I placed an online order. On 12/8.24 I contacted them asking for a shipment update. I provided them the order number, email receipt, my bank record, and the credit card/name/email from my order and they claim that they do not have a record of my order. I have failed a report with my bank. But as of now, this merchant and ****** ******** have stolen $101.96 from me with no effort to refund me or ship me the ordered product.

    Customer Answer

    Date: 12/17/2024

    How can I cancel the BBB complain I made? Since I made it, the merchant has corrected this issue.


Top Drawer Merch, LLC is NOT a BBB Accredited Business.

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