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Business Profile

Online Retailer

WM Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jacket. Order number#*****.in Nov.9,2023 for $123.00.i have a tracking number 4PX3000821896186CN.It tells me my order is being shipped but never updated since nov.I sent several emails trying to cancel my order and get a refund.i never got a response back.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a fleece jacket on December 6, 2023. I never received a tracking number or confirmation of purchase. After four phone calls, attempted emails I received no response or follow up the fleece jacket was charged to my credit card for $99 on January 19, ****, I attempted to email the business and received a notification that it was blocked . I contacted my bank to dispute the charge. I also read multiple reviews that this business was a scam, too late.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered dragon pants in ********* ******* says they were shipped Dec 6, 2023. Tracking number says order to ship was received Dec 6 but no further info is available except that it has been ************************************************** refund. No response.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/23, A clothing item was ordered from the online store, WM-Wear, which boasts a large inventory and has a sophisticated website. ********************************* . The total was $107.94.After placing my order, I immediately reached via email in order to adjust my shipping address and clarify the shipping times. The company responded by email revealing that it would be shipping from an undisclosed international destination with a long processing time and could not make my needed shipping time; therefore I requested a return. The representative denied this return request even though the conversation was being had less than 24 hours after the order was placed. At present, the order placed over four months ago was never received. Since November 2023, I have sent numerous email and phone call requests for a refund. There have been two suspicious email confirmation responses (attached in this complaint). Neither response had any follow up nor was ever refunded. I email the company weekly and receive no response whatsoever. I am highly confident this is a scam website that takes money and never intends on providing products to any customers. I want to prevent them from continuing this malicious practice.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 winter coats online. Thought Id never see them because customer service doesnt tell you anything, emailed them multiple times. Was also texting with one of their associates and she was of no help either. ***** arrived over a month later and they are nothing like the pictures. They are so cheap and low quality, definitely not worth the price. Request a full refund back to my credit card. Returned coats, they tried to make me pay for return shipping, they only cover 1lb. weight with their pre-paid label. They gave me store credit, that I will never use.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coat from them the beginning of last year and still havent received it yet

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 24th ordered a coat online. Email confirmed order then it suddenly showed delivered. (Not) Asked for delivery tracking and instead got email saying order preparing for shipment again.cant get a response. This is a bogus web site.

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a jacket for over 270 dollars last year. Since then we have gotten the run around as to why we can not have a refund or as to where the jacket may be. They do not respond to emails other then to tell me it is reviewed. I would just like the jacket or a refund. They say the issue is that since then the card we used to order has been replaced so they can not refund me.

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this so called company (Fraud) stole from me close to $200 i placed an order in Feb of 2023 they agreed to refund bla bla they dont pick up or answer me the guy should be in jail for stealing from people

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pants from their site 42 days ago, and they have never shown up in the mail. The company kept giving me the same reply "They are in transit... and it will take a while". If I put the tracking number in the site says the package information is received, but it says nothing about being shipped out. I tried to be patient because it is from *****. 42 days really leaves you with no excuse, you are a scam at that point.

    Business Response

    Date: 04/29/2023

    Hello ******,

    I do apologize that there is a slight delay in receiving your order, we're really sorry for this and this is not the service we would like you to experience from **. I understand that can be frustrating, but please don't worry the tracking information should be updated soon. The tracking updates can occasionally be delayed but then it catches up again.


    I already contacted our team here to make an urgent follow-up so you can have this as soon as possible. You will be receiving a new update of the tracking details in the next few days. I truly hope for your understanding on this matter


    On a side note, I'd like to set your expectations that there may be a slight delay in receiving your order due to the Covid-19 pandemic or better known as Coronavirus, borders are being locked down, there are fewer planes, more layoffs, and fewer workers. Your patience is greatly appreciated.


    Let me know if you have any other questions. I'd be more than happy to help.

    WM Team

WM Studios is NOT a BBB Accredited Business.

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