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Business Profile

Online Retailer

Yours Truly Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company several times and received no response! They are scamming people out of their hard earned money! I want my money back as soon as possible!

  • Initial Complaint

    Date:07/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2023 I purchased almost 200$ worth of clothes from YOURSTRULY ** and was SCAMMED I use to be a very ******** fan of Phora I even attended his recent tour **ncert and as a fan I AM EXTREMELY DISGUSTED AND DISAPPOINTED. I tried to be patient and **nsiderate because again Ive been a fan who has ordered from this brand multiple times before and theyve always taken long shipping out products but its clear with all these **mplaints and them dodging all my attempts to **ntact them via email and their business instagram ac**unt that they are just scamming people/fans of their hard earned money and its just simply disgusting. I made the mistake of being patient because I cannot file a claim through my bank since *** waited so long so Phora and YT ** has stole money from me and other fans/customers and **ntinue to advertise the same products we were promised and scammed of. Ive sent NUMEROUS emails and as I sent another today i believed they blocked my email somehow because now i got an email stating return to sender , the same email that Ive been emailing for months now .. I just want my money back and for people to be aware that Yt and phora are doing this to people and fans . Never received a tracking number so there was never an attempt of trying to fufill their end of business. Almost a year later .. and us customers are realizing weve gotten SCAMMED

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 items on 11/24/23 it has been 7 months and I have received no updates. I emailed the company, I DMd the company and the owner, but Ive gotten no response. I would have liked to receive my items but if theyre not going to respond or send them Id like my money back.

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed for the black Friday sale on 11/24/2023.I started reaching out to begin communication about the shipping details on 01/31/2024. Shortly after that first email to them, then my package was actually sent. However, they negated to fully and carefully read my address so the apartment number wasn't placed in the shipping address.The package made it all the way just to be returned to sender due to insufficient address. I have email receipts and dates that I've sent on:02/05/2024 02/14/2024 02/17/2024 03/06/2024 03/30/2024 04/14/2024 04/20/2024 04/21/2024 06/18/2024 In between all those date of trying to contact them, I would get constant emails for sales, promotions, upcoming new merch items, ect.

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to purchase a bunch of different clothes from the Yours Truly website around 12-8-2021. I spent $299.76 on different shirts hoodies beanies and other clothes. I did not know you could file a complaint with the BBB which is one reason I didn't file. I also had faith in the company. I have attached emails I have sent them to no avail. I have tried contacting them on Instagram, I've tried there support via email, I've tried there support link on ********* I have never received any answer. I have waited just over 2 years at this point. Early January 2023, I was incarcerated for an entire year so I was unable to pursue the company and try anything. Immediately upon release I contacted them again trying to get my clothes which was February of this year. I've tried over and over again and I honestly just want my order. It was said the order was received the money was taken out of my account, I'm not made of money and this was a big chunk. It is to late to get the money back from the bank. Id rather my stuff I ordered anyway. The order has been stuck in the same stage since a few weeks after ordering. I put all of the screen shots of our conversations and the orders I placed I also have the order confirmation in the screen shot but i will post it here as well as the order number.Order number #****** I don't have a confirmation order but I attached the confirmation email to this.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $139.69 worth of clothes on November 24,2023 from the yourstrulyclothing website. I was charged the full amount and still havent received my order #******. Ive e mailed and they turned off their e mail. There is no contact phone number. Theres a contact us message area on the website that I submitted and no response. Its been 2 months and if the product is not coming, Id like a refund but cant get a hold of anybody.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction and frustration with the service I have received from Yours Truly Clothing. I placed an order with your company on November 26, 2021, at 3:00 AM, with the order number #******. It has been an extended period since I made this purchase, and I am yet to receive the ordered items.Despite the considerable time that has passed, I have not received any information or updates regarding the status of my order. Moreover, I have not received the ordered items, nor have I been issued a refund for the purchase.I have attempted to resolve this issue by reaching out to your customer service through various channels, but unfortunately, my concerns have not been addressed. This lack of communication and failure to fulfill the order or provide a refund is unacceptable.I am hereby formally requesting a full refund for my order (#******) at the earliest convenience. If this matter is not resolved promptly, I will have no choice but to pursue further action, as the delay and lack of response constitute a breach of our transaction agreement.

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/9 for some a hoodie for my partner for the holiday. Ive reached out many times and still havent received an update or refund.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Phora hoodie for my daughter for Christmas on Nov 29th. They took the money out of my account that ********** now Jan ********* still haven't received it nor my mystery box t-shirt. I paid $71.98.I've emailed several times. I can't find a contact number. I'm very disappointed. It's been 6 weeks!!Now, I see I'm not the only one this has happened to when ordering from 'Yours Truly'. What a scam!Please stop them from doing this to others!

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Yours Truly Clothing regarding two recent orders I placed. On November 23, 2023, I made a purchase totaling $151.57, and on November 27, 2023, I placed another order amounting to $107.06. The combined total of both orders is $258.63.Upon making these purchases, I was assured by Yours Truly Clothing that the shipping time would be 5-7 business days. However, on November 27, 2023, I received an email notification stating that the shipping duration had been extended to **** business days. This change in delivery commitment was not communicated at the time of purchase.I have yet to receive any tracking information for either order. The only information I possess are the order numbers: #****** for the order placed on November 27, 2023, and #****** for the order placed on November 23, 2023.Despite my efforts to contact Yours Truly Clothing's customer service via email and social media on multiple occasions, I have not received any response. This lack of communication has left me in the dark regarding the status of my orders and the reasons for the delay.I find this level of service unacceptable and wish to bring this matter to your attention for resolution. I request your assistance in investigating this issue and ensuring that Yours Truly Clothing addresses these concerns promptly.Thank you for your attention to this matter.

Yours Truly Clothing is NOT a BBB Accredited Business.

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