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Diamond Painting Collector

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a diamond painting on Jan 5th. I received it on the 17th and immediately sent an email seeking a refund and haven't received a reply since. I sent a 2nd email a week ago with no response.I would like a refund issued please. Wonder if I'll ever get the money back, to give my mom a proper gift. I live on 1 income and am extremely disappointed in the whole ordeal and delays. I just wanted to get her something she'd enjoy. She doesn't ride motorcycles anymore and loves diamond painting. What a shame.Order #***** Your order is on the way. Other tracking number: ********************************** Items in this shipment Motorcycle Sunset - Motorcycle Diamond Painting, Full Round/Square 5D Diamonds - Square Drill 40X50cm 1 Sent Jan 17th, replied the 18th. Now no response. Hi *****,Thank you for contacting us.The kit should have been packaged in a box with the canvas rolled over a firm cardboard tube, or firm foam cylinder. My apologies that it wasn't packaged like that, and that the canvas arrived damaged beyond use.I can send you a replacement canvas. I will just need a couple pictures for the manufacturer so I can have it shipped out to you. If the canvas cannot be flattened under weight/books/mattress etc, then please reply to this email with the following pictures attached:a photo of the packaging a photo(s) of the canvas photos of the creases/rivers showing the damage making the canvas unusable on the edges/margins of the canvas you will see coding and/or numbers/words, I will need photos of all coding/wording in the margins so I know the exact canvas to ship to you My apologies for this situation. As soon as I receive the photos I will have the manufacturer ship your new canvas.We appreciate you, and please be safe, *****.Thank you.All the best,Dania Customer 1st Team DiamondPaintings.Store

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a couple of diamond paintings via the website on 3rd of March this year. There is no sign of my purchase, no status update, no answer from the support team. I believe i have lost my money therefore I want the business to refund or deliver my order. (Order #****).Kindly assist.

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a diamond painting kit from them over 3 weeks ago I got a message saying thank you for your order we will let you know when your order has been shipped. It is not even been processed I have emailed them several times without a reply. I may have only spent $14.99 on it however I live paycheck to paycheck and I don't appreciate being ripped off when I was able to buy myself something with a little extra money that I had saved. The order number is *********.

  • Initial Complaint

    Date:03/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order on Feb 1 2023 as a birthday gift. I order 3 diamond paintings totaling 55 dollars. I received a confirmation email immediately after ordering stating my order is being processed and I would hear shortly when it has shipped. I waited 6 days with no email for shipping then went back on their website and found an email for support. I emailed and got a response to ask to wait 2 to 3 weeks for shipping. Fine. I did that. After 3 weeks with still no response I emailed again and the same generic email asking me to wait 2 to 3 weeks was sent to me again. At this point I was done with waiting and asked for my money back. I received no response. I emailed stating I was doing a reverse payment on my credit card and received an email the next day asking for my order number and email as they have no account of my order. I had a print out of the order I had placed on Feb 1 and the email confirmation. I sent all of that and have now not heard back from them. We are going on well over 6 weeks. I want my money back and will never order from this company again. I have written reviews on their social media hopefully to warn others also not to order.

  • Initial Complaint

    Date:11/09/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 10/19/2022, followed up on 10/26/2022. Received a response on 10/27/2022, was advised that order had been transferred to transport company. Followed up again on 11/3/2022, no response. Sent another follow up on 11/6/2022 and received this response on 11/7/2022, "Hello *******, Sorry for this inconvenience. We have some problems with delivery. We can refund you if you are not willing to wait.". I asked for a time frame. (Did this twice on 11/7) and again 11/9/2022. No response. I went online to find a phone number, when I called, number disconnected. I am out $69.99.

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 5, 2022/11/11) */ Hello. We have fully refunded this order on 11/11/2022 # ********* Consumer Response /* (2000, 7, 2022/11/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am grateful the company refunded my money, I am really disappointed in the lack of communication from the company. I purchased this as a gift for a family member after a long search. All for naught.

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/29/22, order number *********, have contacted them several times in attempt to track my order. I have received one response from *************************** (Support Agent #2) stating that the order has been sent to their "transport company" and that I will receive an email with a tracking number from them. This was on 10/31/22 and it is now 11/8/22 and still no email with a tracking number. I have attempted to contact ****** 3 more times and have not received a response to date.

    Business Response

    Date: 11/10/2022

    Hello
    We have emailed our client that we do have problems with delivery and wee can make a refund. But there were no respond from the client

    Customer Answer

    Date: 11/10/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I did respond to the company once I received the email and I am awaiting their answers as they have not yet refunded the money. I requested an exact status of my order as I did not want to receive the refund if the items have, in fact, shipped and there is a tracking number for them.
    See Attachment/File: 12EFA3C6-4568-4D64-A76C-7606A2681A0D.png

    Business Response

    Date: 11/15/2022

    Hello
    Sorry for this inconvenience. We have some problems with delivery. We have refunded this order. Our client should get the refund during 2-3 banking days
    depends on Bank

    Customer Answer

    Date: 11/18/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    Today marks the 3rd business day and I have yet to receive a refund. While my order was cancelled immediately, my refund has yet to be received.

    Customer Answer

    Date: 11/24/2022

    It has now been 6 full business days and the company has yet to refund my money. As stated prior, they immediately cancelled my order but they have yet to refund my money. Now, it is considered a fraudulent charge. This company is 100% unethical and dishonest.

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 8th for $159.97 and they haven't even started processing the order. ORDER #XXXXXXXXX. I've emailed them several times for an update and haven't heard anything back. I've messaged them on Facebook and they still haven't read the messages. I just want a refund while I am still in the 30 day window.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/08/30) */ Hello! The order XXXXXXXXX is processing. We could not start working on it because we were waiting for the detailes from the client. Our client ordered an upgrade of the diamond painting but there were 4 diamond paintings. And we got response from our client only on 29th of August. And started to work on the order Consumer Response /* (2000, 7, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They got in contact with me after being contacted by BBB. They then reached out to me to process my order.

Diamond Painting Collector is NOT a BBB Accredited Business.

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