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Ematic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone number no longer valid

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Ematic AT103C converter DVR from ******* on October 31, 2022. On June 1, 2023 it stopped working. We tried moving it to a different outlet to see if that was the problem and it was not. We tried checking all the connections and pressing the power button for 10 second and nothing worked. The power light is not even working on the unit. Then we tried to change the source from where we had the pvr connected to the ** and our ** started freaking out where we had tried turning off our ** and back on, only to find it still happening. We unplugged the unit from the hdmi cable connecting it to the ** and the ** started working again. We contacted them by email to no responses and even tried to call them but the phone rings once then goes dead.

    Business Response

    Date: 06/27/2023

    We emailed the buyer and ask for her address

    We will send her a new item

     

    Customer Answer

    Date: 07/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    **************************************************

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a emantic tablet and it won't connect to the internet. The number for emantic has been disconnected and there's no email so how is anyone suppose to get ahold of them to work the problem out.

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a EMATIC brand ******** tablet and dvd player in 1. It came defective where the DVD player doesn't function properly, I contacted ****** as that was the site I purchased from and they told me due to the nature of the issue to contact ematic directly, so I did, they are refusing to help replace the item or fix it, or refund me so I can purchase a new one.

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 8, 2022/10/25) */ On Oct 12, 2022, we sent the replacement unit for the customer and she said she will remove her *** complaint

  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 10 car stereos ********* stereos from a ********* ********** dealer. Six of them did not work right out of the box. Four did. I read warranty terms on the website to confirm. The authorized dealer refused to cover the warranty because they have their own policies which do not make allowance for the manufacturer warranty. The dealer instructed me to contact Blaupunkt directly at ******************* A lady named **** replied. They have refused to cover the warranty on their own products and directed me back to the dealer which will not cover the warranty. The manufacturer is legally ********* to resolve the issue but they have repeatedly refused. This is my last attempt to address the issue before taking the case higher. An honorable corporation will do the right thing.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 5, 2022/10/03) */ This customer did not buy from us the item he was saying. We dont know where he buys his product or he brought it "as is" or refurbished. We are the wholesaler and distributor of the model San Jose but we can only give warranty to the customers who buy the product from us

  • Initial Complaint

    Date:06/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against this company for a multitude of reasons. I have read some of the other complaints and my falls in line with many of them. So, the nature of the dispute is my mother bought my daughter a**************** ********* Tablet with ******* *** ******** + ******** Folio Case and ********** on October **** **** and delivered November 4th 2021 for Christmas. It cost approx. $70.My daughter was able to use it twice before it started to act up. We were able to charge it once maybe twice before it would not charge or turn back on. What I mean by act up was it over heated once and turned off on its own. It was not in its case at the time because it would not charge when put in its case. Trying to get in-touch with the company is an absolute joke. They do not respond to support emails or calls. I was able to reach some one who told me it was in warranty, and I would receive an email for the return instructions, and I was told I'd have to pay to return shipping. I never received an email and I called back the next weeks and just called until someone picked up and they sounded like they were in a barn with chickens and dogs. I made them send me the email. I was reminded that had to pay to ship to them the tablet as well as for them to ship it back. I felt bad my mother felt horrible and my daughter was heartbroken. I gave in and paid to ship it to them, and the $15 money order they required be sent with the product so they can ship it back in 6 to 8 weeks. . I know they received it because when I sent it, I requested a signature. I have proof of everything. The RMA number is XXXXXX .I spent $12.55 shipping it to them and the tracking number was XXXXXXXXXXXXXXXXXXXXXX. I sent it 2/11/22 and they received it 2/15/22.I do not feel this has been resolved because I have not received the tablet back nor will they respond to me at all.. They stated it would be repaired or replaced and it has not happened.

  • Initial Complaint

    Date:06/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 10" Ematic portable DVD player on November 29, 2021 for a Christmas present and got the 2 year extended warranty for the retail store. The player lasted for 5 months and then the video is all garbled. You can not see and type of video but hear the sounds from dvd. I contacted the extended warranty company but they tell me I have to contact Ematic because it's under warranty with them. I have been trying to get ahold of anyone from Ematic but the number I have goes straight to voicemail, which no one has ever called me back. I have tried emailing them 4 times but no one ever emailed back. I only paid 63 bucks for the DVD player, but it's 63 bucks that I am out. I have already bought a replacement for the grand daughter with another manufacturer so I would love to get my money back and I'll send this non working DVD player back to Ematic.

Ematic is NOT a BBB Accredited Business.

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