Complaints

This profile includes complaints for I.AM.GIA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  I.AM.GIA

  923 E 3rd St Ste 115 Los Angeles, CA 90013-1867

• 

  I.AM.GIA

  556 N Diamond Bar Blvd Ste 101 Diamond Bar, CA 91765-1054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from here my first time and when I finally got my order it was missing items I contacted customer service didnt take accountability didnt care to resolve the problem I just wanted my full order or my money back for the missing items

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am incredibly disappointed and disturbed by the level of service I received pertaining my order. IAMGIA has expressed great disregard and disdain for me as a FIRST TIME CUSTOMER who suffered from not receiving items I spent hard earned money for during the holiday season. I've never experienced anything like it, I did not believe they were capable of such treatment. My order # is GIAUS694761. I was very excited to shop with this company initially, but after communicating to them I had not received my order this shopping experience turned into a complete NIGHTMARE.They expressed no concern for my unfortunate situation as a victim, they offered no assistance or resolve, and I am deeply damaged by it all. Emotionally&financially.This experience has changed my perspective of this company, its operations, lack of integrity and empathy, and I will never be the same after this. I feel so low..so discarded..so unheard and unseen.. so disposed of. It's very sad to treat any1 like this and cause this kind of stress/depression. They treated me incredibly poor, responses were consistently condescending. I am still in disbelief at the writing of this.This speaks VOLUMES of the company, the lack of humanity and lack of decent customer service. I pray no one else experiences this EVER by way of ANY company/business profiting off of its consumers and treating them poorly in turn. I deserve better than this, I did NOT receive MY due order. This is heart wrenching. I hope you guys make improvements. You lost a valuable customer, which you have shown I was nvr that to you. Justice not served. Crappy feeling this has made me feel. No money+no items. You would think a company of your stature would make efforts to make things right especially as a FIRST TIME customer. I'm sorry, how can I or anyone return after this? An affadavit is a sworn statement confirmed by oath or affirmation. No protection for it's consumers, only seem to have personal INTEREST.Very disappointing. May God bless

  Customer Answer

  Date: 02/26/2025

  ***** *******

  **********

  Business Response

  Date: 03/23/2025

  We want to personally apologize for the frustration and disappointment this situation has caused you.

  It is never our intention for any customer to feel unheard or unvalued, and we regret that this has been your experienceespecially as a first-time customer.

  
  After reviewing your order (GIAUS694761), we have issued a full refund. The funds should be reflected in your account within 3-5 business days, depending on your payment provider.

  
  We truly regret that this shopping experience did not meet your expectations, and your feedback will be shared with our team to help improve our processes. While we understand your disappointment, we hope that this resolution helps bring some peace of mind.

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/19/25, I placed an order for 2 tracksuits from IAMGIA during a sale (Order #GIAUS697226). Unfortunately, the items were too big, so I returned them in exchange for store credit. However, by the time I received the store credit, the sale price was no longer available. When I contacted customer service to ask if they would honor the sale price, I was told no. I then requested a refund due to the high regular price, and IAMGIA issued me a 40% off coupon that would expire in one week. I thanked them and tried to use it, but the items were sold out in my size. I asked customer service for a coupon with no expiration date, so I could buy the items once they restocked. I also inquired about a restock date. Their response was that they couldnt guarantee restocking, and I was advised to either use the coupon on other items or wait.When the items restocked, I contacted customer service again, but they refused to issue a new coupon, stating that they were "nice enough" to issue the first one. I asked for a refund instead since they could not honor the sale price or provide a new coupon, but they have stopped responding to my emails. Now, Im left with store credit for a company I no longer wish to shop with due to poor customer service. I simply want the refund for what I initially agreed to pay for. Could you assist me in getting a refund? I am not able to attach the emails because the file is too big but I can forward them if need be.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So disappointed in the quality of their dress and their return process in general. I bought from them twice and the second order GIAUS568805, which I purchased around November 27 is still unresolved. My first order was fine and the dress was gorgeous but slightly too big. I decided to return for store credit. It took such a long time for their warehouse to receive and inspect my return and eventually I got my credit after two months. My second order was the one that actually saddened me. I bought the Gala dress along with the ****** dress. Within two days of receiving my order, I decided to wash the garments before wearing them, just like I always do for hygiene purposes. Right after I washed it with cold water as advised, I noticed that while the ****** dress looked perfectly fine, the Gala dress has snags everywhere throughout the lace and there is even a small hole. I cannot believe I just spent nearly $70 on this brand-new dress and have not worn it once for it to break like this due to the poor quality of this item. Per IAMGIA policy, I can no longer return the dress because the tags are removed and it has been washed. At this point, I can't even wear the broken dress out. I just wish that customer care could either provide me with a refund or send me a replacement. I'm so frustrated that a $70 dress is not built to last longer than my $20 clothes from many other brands.

  Business Response

  Date: 12/11/2023

  Hi *****, 
  
  Thank you for your message. 

  I have looked into your profile and can see a refund was processed on the 5th of December 2023. Please see the note left within your profile confirming this has been actioned. Depending on the bank you are with, it may take 3-5 business days for this to appear within your account.  
  
  "Return ID ******** Initiated @ 2023-12-05 16:36:16 Line items selected: - GIA14557-BLK-03-S GALA DRESS - BLACK/S / BLACK refund Refund requested @ 2023-12-06 00:38:57 $65.24 refunded by Loop. Triggered by Order GIAUS568805"

  Kind Regards, 

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident in ******* **, and I placed an order on Iamgia website with Black Friday 50% discount, order number is GIAUS566589. My order with US credit card and ** resident address was cancelled out of no reason, and its totally unacceptable.

  Business Response

  Date: 12/11/2023

  Hi Jiayi, 
  
  I have looked into your order and can see your order was flagged as High Risk and cancelled by our Fraud system. It was flagged due to some discrepancies within the information provided for example; billing and shipping address' not matching, in addition to some other factors. 

  Your order was refunded back to the original payment method. I would recommend for future purchases, ensuring that all details are aligned and match up to prevent this from happening again in the future. 
  Depending on your chosen payment method, it may take 3-5 business days for the funds to reappear in your account. 
  
  Please let us know if you have any further questions, 
  
  Thanks! 

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20918674
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black Friday was the only opportunity for me, **************************************************** to have a chance at buying clothes from companies like IAMGIA. I made sure to buy everything that I liked, even the ones I wasn't sure of, just so that I could have an easier return. I always check to see if clothes are listed as "final sale" as that is very important to me since I don't have the money to risk. I also always check the size chart to see if the measurements match mine as clothes often don't. Each time I added an item to my cart, I made sure to look through its full description to see if it had any indication of final sale. There was none. When I went to checkout, I didn't see anything regarding that either. I was in a bit of a rush though, full of adrenaline, as I wanted to buy as much as I could. This is where I admit messed up. I wish that I had read every single one of the return policies in detail so I wouldn't have to do this, but I didn't have the time too as I was Black Friday shopping. I have had no issues with any other companies. When all the clothes arrived, they were all way too big. One even had a stain or discoloration. I'm still not really sure what it was but I was scared because it looked dirty and used. I felt sick. When I went to the return portal, it said that none of my items were eligible. I was shocked and confused. Apparently, all items had been final sale. I was confused because I made sure to check beforehand. I frustratedly emailed their team explaining my situation. I was just expecting a simple apology with clarification with a chance of a refund. Their response made me feel disrespected. They just addressed my concern as a "change of mind in sizing." I learned that their final sale policy was actually described only at the checkout in a nonconventional light grey blurb with lots of words instead of a simple "final sale" in red. I blame myself here but am disgusted. I am just asking simply for a refund. Please.

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 14, 2023/01/11) */ ***Document Attached*** Hi team, We hope you are well. This is an email to advise that we have emailed this customer and refunded her in full for her order. Please see the screenshots attached showing the refund processed and the email sent to the customer. Please reach out directly to *********************** if you require any further information. Kind regards, Crystal