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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a statement from ********* ****** Master Card) stating I had been billed ***** from JJB*JIbJab Ecards, ***********, ** I have not used Jib Jab in several years and I only used the free service. Furthermore, I have never changed the Email address or password I used with this account, but now I cannot access the account using this information. To further complicate things a bit, the Email address I used on the site has been closes for at least two to three years - though that should not effect the ability to sign into my account.*I have never had a paid subscription to Jib Jab and never authorized a charge for *****Business response
06/04/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. We can see you sent us an email requesting a refund on 06/04 and we were able to refund you on the same day. We also sent an email to notify you of this refund.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ive used Jib Jab for several years on a renewal basis, I was was charged for a renewal on March 17th, 2024. But the subscription was not activated. *** sent numerous email with the Jib Jab receipts to Jib Jab ant they responded with we will get back to you in two business days never got anything else. They have a non-working phone number listed on their contact site. I would like to get subscription activated OR refund. Or just a valid contact phone number to talk to a representative.Business response
06/04/2024
Hello,
We are happy to help! I do see you sent us an email on 5/10, we replied to your email on 5/13, however we never received a response. I have found you have an active paid subscription under the provided email address.
We have sent you an email to confirm you have access to your account, please respond to us via that email so we can discuss the next steps, we look forward to hearing from you!
Initial Complaint
04/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I cancelled a JibJab account in 2019. In 2020 I was charged again and had them cancel. In 2021, I was charged again and they did not resolve. Today, April 20, 2024 I was charged again for an account that does not exist. I sent them all of my email addresses and they say I do not have an active account but I keep being charged again. I want a phone call and email to verify they have finally resolved this.Business response
04/25/2024
Hello,
We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you sent us an email on 04/20 and we were able to process a refund for you on 04/22
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been being charged $25 every year SINCE 2017. That means every year I have to submit an email saying that I have already canceled my account. Every year the support agent confirms "I will not be charged again" and every year the same charge pops up.Business response
03/21/2024
Hello,
We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you sent us an email on 03/20 and we were able to process a refund for you on the same day.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Initial Complaint
03/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My little sister wanted to treat herself to a birthday card with both our faces on it. She decided to use JibJab. She finished doing the e-card thing and realized she had to pay. Without my consent she used my card to pay for it, thinking she would only pay the 3 dollars a month shown on the payment page, and that she would get away with it. But I got charged 36 dollars! I am a broke college student and I use that money for weekly groceries and food. I want a refund for two reasons: I was charged without me knowing AND the price on the website is deceiving new customers.Business response
03/07/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. We can see you sent us an email requesting a refund on 02/26, and since the refund was requested before we completed taking the money out of your account, the charge was voided and should see it drop off your statement or be marked as void. We also sent an email to notify you this.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Customer response
03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have 2 recurring charges from jib jab to my account. The first charge is for $24 on 2/16/24. The second charge to my account is for $24 on 2/16/24. I made a free card and never signed up for zig zag. I have no idea how this happened. This seems extremely shady.Business response
02/27/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. We can see you sent us an email requesting a refund on 02/20, and we processed the refund as requested on 02/21. We also sent an email to notify you of this refund.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Jib Jab ECard charged my debit card $24.00 without my approval or authorization. In December 2022 I completed a free ecard. I did not sign up for renewals. I was just charged $24.00 on my debit card when I have not used this product in over a year nor signed up for a subscription. I am unable to locate this through the App Store to cancel either. I do not understand how I get a random charge over a year later.Business response
01/29/2024
Hello,
We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you sent us an email on 01/26 and we were able to process a refund for you on the same day.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Initial Complaint
01/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was unfairly charged 50,21 CAD for a yearly subscription to JibJab. I had no knowledge of such a commitment and I request a full refund and cancellation of auto-renewal.Business response
01/08/2024
Hello,
We are sorry to hear that your experience with JibJab is less than we would have hoped. We can see you sent us an email on 01/01 and we were able to process a refund for you on the same day.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On December 26, 2023, a charge of $18.00 appeared on my *********** credit card statement. I cancelled my JibJab subscription in 2017 and this is the first time their charge has appeared on my credit card. The only means they provide of contacting them is via email, which I did 3 days ago and they have not responded. I'm trying to get *********** to block them from all future charges but if they can't do that, we will file a fraud claim and get a new card. Today, December 28, 2023, I went on the JibJab website and requested a refund.Business response
01/16/2024
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We received your email on 12/28/2023, however we were unable to locate any transactions with the details provided. We requested more information, but we havent received a response.
We are more than happy to help with any unwanted charges, but we do need further information to investigate. We have sent you an additional email in an attempt to locate the account.Customer response
01/23/2024
Complaint: 21066140
I am rejecting this response because:
I responded to this Business on 1/23/2024 and provided the requested information. They requested additional information on 1/16/2024
Sincerely,
***************************Business response
02/07/2024
Hello,
We appreciate your patience. I have reviewed the information provided, and we can see you did respond to our request for additional details on 01/23. We were able to process a refund for the charge on 01/29.
If you have further issues, please dont hesitate to reach out to us and we will be happy to assist you further.Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscription with Jib-Jab several years ago, now I noticed they charged me $38.16 on my January 2023 statement and again this year on my upcoming January **** statement. Since I just noticed this I ask for a full refund. They responded for money this year, but refuse to refund me for the past year. They won't respond to my emails now asking for my refund from last year on an account that was closed years ago. When researching Jib-Jab reviews, I noticed this has happened to others as well! This needs to be investigated. This company should not be allowed to do this to people.Business response
01/05/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. As requested we have also been able to issue a refund for your original payment from 12/17/2022.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Customer response
01/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
27 total complaints in the last 3 years.
12 complaints closed in the last 12 months.