Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscription with Jib-Jab several years ago, now I noticed they charged me $38.16 on my January 2023 statement and again this year on my upcoming January **** statement. Since I just noticed this I ask for a full refund. They responded for money this year, but refuse to refund me for the past year. They won't respond to my emails now asking for my refund from last year on an account that was closed years ago. When researching Jib-Jab reviews, I noticed this has happened to others as well! This needs to be investigated. This company should not be allowed to do this to people.Business response
01/05/2024
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. As requested we have also been able to issue a refund for your original payment from 12/17/2022.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Customer response
01/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I apparently signed up as a JibJab member in Oct. 2016 (original email attached). I never used the service. JibJab continued to auto-renew my membership for 8 years at $18 a year. They never emailed a reminder about auto-renew OR a receipt. I have sent an email to the company asking for a refund of (request #*******). More importantly, I would like BBB to help make the company email customers a reminder about auto-renew and a receipt once paid. I have attached the list of charges, along with evidence of their lack of communication. Thank you.Business response
11/08/2023
Hello,
We are sorry to hear that your experience with JibJab was less than we would have hoped. We can see you sent us an email on 11/04, and we were able to process a refund for you on 11/06.
If you have further issues, please dont hesitate to reach out to us, and we will be happy to assist you.Initial Complaint
04/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
4/13/2023 $12 charge for my annual JibJab subscription. 5/19/2021 I opted to not auto renew my account. Looking into my account status I see that I was charged in 2022 and 2023.I selected to not auto renew again and contacted customer service. I then tried to edit my payment information and that access is not available for customers. Customers do not have any way to edit and this is very wrong. Customers are not allowed to cancel subscriptions without contacting customer service. **************** can only be reached online. Talking to my bank, I may have to cancel my debit card , account used and get another. Bottom line, JibJab must provide customers access to their payment information. Apple, ****************** any many more platforms provide this and so should JibJab.Business response
04/24/2023
Hello,
We're very sorry to hear that your experience with JibJab is less than what we would have hoped.
Our users can cancel at any time, and are not required to contact customer support to do so. We see you sent us a few emails about this on 04/13, and we responded on the same day. As per your request, we processed a refund and deleted your personal information.
As we specified at the time, deletion is irreversible. We are no longer able to service your account. You will be unable to login to your account, and you will be unsubscribed from all our newsletters and transactional emails. Any previously created eCards will no longer work.
If you have any further concerns, please don't hesitate to reach us by email!Customer response
05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
04/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Charged $33.29 (CND) / $24.00 (USD) for an account/service we never signed up for. Immediately refund this and remove my info.Business response
04/24/2023
Hello,
We do see that you sent ** an email on 04/13, and we were able to resolve that request and process a refund on that same day. We sent a confirmation via email. We also deleted your personal information, as per your request. You will be unable to login to your account, and you will be unsubscribed from all our newsletters and transactional emails. Any previously created eCards will no longer work. This process is irreversible.
Please note that we may retain your ************* for an additional period of time, as described in our Privacy Policy. Learn more about what ************* we collect and how we use and share your ************* here: **********************************************
If you need any further assistance, please do not hesitate to respond to our email.Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In 2020 I purchased one car during the pandemic to cheer my isolated parents up on their anniversary. I was an unemployed (due to mandates) single mother and even then spending eight dollars on an anniversary card seemed like a lot. I was going through my transaction history for February and saw a charge of $24 from Jibjab and was so confused and Come to find out they have been collecting $24 every year since2020 so essentially Ive paid over $80 for one anniversary card. I have not been sent statements or receipts or anything saying that Im going to be charged, I dont remember ever excepting some kind of subscription because I only needed the one card. I would really like this money returned back to me as it was not my agreement to have some kind of subscription and I only wanted to purchase a card for my parents during a difficult time in 2020. I am still a single mother, struggling to get my business back after the pandemic and really would like to resolve this.Business response
04/13/2023
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We were unable to find any previous communication under the email you have provided here, however we were able to locate your JibJab account.
We have processed a full refund for your most recent charge to your original method of payment. The refund should appear in your account within 3 to 5 business days (depending on your bank). We have also canceled your paid subscription.
If you have any further questions please don't hesitate to send us an email at *******************************.
Best regards,
JibJab SupportInitial Complaint
03/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company was charging my credit card a fee of $24 for a subscription since 2020 but I dont know why. I dont remember having signed up for it. They need to stop charging my account immediately.Business response
03/14/2023
Hello,
We are very sorry to hear your experience with JibJab was less than what you've expected. You can always reach us by sending an email at ******************************** We typically respond within 2 business days.
You can also fill out a Refund Request form through our Help site: ************************************************************************************************************************
Or fill out a help request form: *************************************************************
We have located a paid subscription under the email address provided, we will gladly process a refund of the most recent charge for you.
The refund should appear in your account within 3 to 5 business days (depending on your bank). I've also canceled your paid subscription.
If you have further issues, please don't hesitate to reach out to us. We will be happy to assist.Initial Complaint
01/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
JIBJAB has placed an annual charge on my credit every year for the last several years. I have never done any business with Jibjab and I have to dispute this FRADULENT charge every year with my credit card company. JIBJAB unethically charges your credit card each year for zero services provided and this constitutes FRAUD. I will be speaking with my credit card once again this year in order to reverse this fraudulent charge. JIBJAB should be investigated.Business response
02/06/2023
We are sorry to hear that your experience with JibJab is less than we would have hoped.
We are always happy to help with any unwanted charges, however, we were unable to find any emails sent to us under the email address you have provided here.
Once a chargeback is initiated with the bank we are unable to issue a refund, as the bank will refund you directly. If we can assist you any further, you can always reach us at ******************************* and we will respond within two business days.Initial Complaint
12/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Did a jibjab 'free trail' on 12/21/22, made a card then cancelled the same day. they would not accept my cancellation saying I did not provide the correct email. It was correct, the email, and I wrote them right back telling them that. but, no reply back from them. So, I deputed the charge on my credit card to get my money back.Business response
01/23/2023
Business Response /* (1000, 5, 2023/01/06) */ We are sorry to hear that your experience with JibJab is less than we would have hoped. We were unable to find any previous communication under the email you have provided here, however we were able to locate your JibJab account. We have processed a full refund for your most recent charge to your original method of payment. The refund should appear in your account within 3 to 5 business days (depending on your bank). We have also canceled your paid subscription. If you have any further questions please don't hesitate to send us an email at*****************Initial Complaint
12/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for one Christmas video from JibJab. The price was $3 for a one time video. Now I get billed for an annual subscription for $36 US. for which I did not agree. These guys are crooks. I did not want an annual subscription, I just wanted one video .Business response
01/11/2023
Business Response /* (1000, 5, 2023/01/04) */ We are very sorry to hear your experience with JibJab was less than what you've expected. We will be happy to help with your request. We do not sell cards individually or on an a la carte basis. Paid memberships are available on jibjab.com for $36.00 USD per year ($3.00 per month, billed all at once) $24 USD per a six-month subscription, or in the JibJab mobile app for $6.99 per month. We understand this is not what you wanted when you subscribed, so I've processed a full refund to your original method of payment. The refund should appear within 3 to 5 business days (depending on your bank). I've also canceled your paid subscription. If you have any further questions please don't hesitate to send us an email at**************** and we will be happy to help! Consumer Response /* (2000, 7, 2023/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) After complaining to JibJab, the company refunded me my money. I am totally satisfied.Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I reviewed transactions on my bank account and found a charge of $24 from JibJab. I did not authorize this charge and I have not been in touch with JibJab. The date of the transaction was December 15, 2022. I don't understand how they did this and I want a full refund. I cannot find a way to contact them directly other than to sign up which I do not want to do.Business response
01/13/2023
Business Response /* (1000, 5, 2022/12/27) */ Hello, We are very sorry to hear your experience with JibJab was less than what you've expected. Jibjab will never ask you sign up in order to contact our Support team - you can always reach us by sending an email at****************. We typically respond within 2 business days. You can also fill out a Refund Request form, for free, through our Help site: **************************************************************************************** Or fill out a help request form: ********************************************* We have located a paid subscription under the email address provided, we will gladly process a refund of the most recent charge for you. The refund should appear in your account within 3 to 5 business days (depending on your bank). I've also canceled your paid subscription. If you have further issues, please don't hesitate to reach out to us. We will be happy to assist.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
28 total complaints in the last 3 years.
12 complaints closed in the last 12 months.