Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jersey from this company it took over 3 months they made the label but never sent it out and took a picture of a ****** maps of my home and said it arrived but no one in my home seeing the Jersey myself has not seen his jersey

  Business Response

  Date: 10/05/2024

  Thank you so much for your purchase. I'm Linda from the Onechill store.
  We completely understand your frustration and for that, we are so sorry. We shipped it to the shipping address that you provided on the invoice: 1102 east nutmeg place, Middletown, DE 19709
  Here's the link: https://www.fedex.com/fedextrack/?trknbr=778733368734&trkqual=2460575000~778733368734~FX
  Please kindly check around your house, camera security, or neighborhood OR contact FedEx to pick your package up
  Kind regards,
  Linda

• Initial Complaint

  Date:09/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Lions jersey on 9/12/24. The tracking has not been updated since 9/14 . The tracking say it's waiting for **** to pick up before more tracking is available.i tracked the order through **** and they cannot provide more information at this time and told me to contact the vendor . I smiled the vendor ONE CHILL24 and haven't got a response . All I want is a replacement sent it has now been over a week and the tracking has NOT been updated.Please help and send my replacement jersey ASAP.Sincerely ***

  Business Response

  Date: 09/23/2024

  Many thanks for your recent order. I'm ***** from the Onechill store.
  We are so sorry that you still haven't received your order yet. After we've looked into this, Your item departed a shipping partner facility at 2:23 pm on September 14, 2024 in *******, ** 11430.
  Here's the link: ********************************************************************************
  Anything else you need, kindly let us know.
  Kind regards,
  *****

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22321843
  
  I am rejecting this response because:
  I still have not received the product the tracking shows that the package has not moved in over 10 days .Please send a new replacement order as soon as possible.
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/24/2024

  Many thanks for your recent order. I'm ***** from the Onechill store.
  We are so sorry that you still haven't received your order yet. After we've looked into this, Your item departed a shipping partner facility at 2:23 pm on September 14, 2024 in *******, ** 11430.
  Here's the link: ********************************************************************************
  Anything else you need, kindly let us know.
  Kind regards,
  *****

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased *** jerseys and they don't fit!! They want me to measure them

  Business Response

  Date: 09/17/2024

  Hi. Thank you so much for sharing your experience with us. I'm ***** from the Onechill store.
  
  We're so sorry that the new item did not meet your expectations.
  
  We've noticed that you request the size problem on 2 ITEMS
  If the measurement does not match the standard size chart, please take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received
  
  Please kindly check the attached image and put the tape measurement as the red lines
  We will check the matter for you when we receive the photos.
  
  Kind regards,
  *****

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 jerseys from OneChill24 - order# ****** on 09/01/24 for a total of $111.06. I received a text message 09/05/24 indicating "Your package with **** is now in transit." on Sep2 03:39 PM. The link in the text (***********************************************************************) sent me to a status page. The status was: departing Shipping Partner Facility, **** Awaiting Item Woodridge, ********, ***. The status has not changed since. (see attached screen shot - text).On the screen shot you will see an option to verify the order. When I enter my order and email, it can't find my order (see attached screen shot - verify).The phone number on their web site (Phone: +1 ?**************?) is for an individual (******* from *******) who has left a detailed message explaining this is not a business - it's a private phone number.

  Business Response

  Date: 09/12/2024

  Hi, Thank you for your order. I'm ***** from the Onechill store
  
  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.
  The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery dates soon. You can follow its progress here: ******************************************************************************************
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards, 
  *****

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22266956
  
  I am rejecting this response because: they are being unreasonable.  I offered to keep the larger shirt and return the smaller shirt.  Instead, they want proof of the size so they can contact their manufacturer.  If they allow me to return the smaller size for a refund, they will get the shirt back and can check the size themselves.  There is no reason for the delay or their willingness to compromise.
  
  Sincerely,
  *** *********

  Business Response

  Date: 09/24/2024

  Hi. Thank you so much for sharing your experience with us. I'm ***** from the Onechill store.
  
  We're so sorry that the new item did not meet your expectations.
  
  We've noticed that you request the size problem on 2 ITEMS
  If the measurement does not match the standard size chart, please take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received
  
  Please kindly check the attached image and put the tape measurement as the red lines
  We will check the matter for you when we receive the photos.
  
  Kind regards,
  *****

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22266956
  
  I am rejecting this response because: they will not  allow me to return the shirt and get a refund.  Instead, the want me to measure the shirt, something they can do when I send back the shirt.  They are not responding with any new information.  It's just the same answer over and over.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** on 2 different cards I decided to cancel my order they ask me over and over again do I want to cancel I told them yes when will my money be back my card after that no response how do I get my money back

  Business Response

  Date: 09/12/2024

  Hi. Thank you so much for your purchase.
  As per your request, we will cancel 2 orders for you! 
  We will refund you at the end of the week or early next week and you will receive the amount within 2-10 business days, depending on your method of payment.
  Once again, we apologize to you for this matter, and let us know if you have any further questions or concerns.
  Kind regards,
  *****

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/01/24 ORDER DATE. ORDER #****** ORDERED A ***** $58.95 SHIPPING BROUGHT IT TO ***** THE TRACKING NUMBER WAS SENT ON 05/21/2024;TRACKING NUMBER:92626903590992110018562939 Out for Delivery ON June 17, 2024, 6:10 am TO MY FORMER ADDRESS. SIX WEEKS AFTER INITIAL ORDER. This was 6 weeks after my initial order.ORDER WAS ULTIMATELY RETURNED TO THEIR WAREHOUSE **********, ** June 22, 2024, 9:21 am --- I had a forwarding address in place and operating my 05/31/2024.The package could not be forwarded because of the shipping method OneCHill24 is so cheap it does not cover forwarding.I HAVE COMMUNICATED THEM AT THEIR CUST. SERVICE EMAIL 25 TIMES. THEY REFUSE TO SEND THE ***** TO MY NEW ADDRESS. THEY REFUSE TO REFUND MY MONEY

  Business Response

  Date: 09/04/2024

  Hi. Thank you so much for your trust and recent order. I'm Linda from the Onechill store.
  
  We have a piece of important information regarding your order from the carrier. We shipped it to address your requests as below
  Sandra Harrison
  4169 Ferns Valley Loop, Springdale, AR 72764

  We checked that it HAD ARRIVED AT THE LOCAL POST OFFICE now. Here's the tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92626903590992110018562939
  Please pick up it as soon as possible, if not your order will be returned to our warehouse
  
  To pick it up, please kindly contact USPS or visit the local post office & they will complete your submitted request.
  Kind regards,
  Linda

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22223918
  
  I am rejecting this response because:

  They mailed my package 4 weeks late. By that time I had relocated with a forwarding address. They did not ship my order with the type of shipping that follows a forwarding address. My order was shipped back to their warehouse and I went to the post office and they told me my order is at their warehouse. It is not at the post office that is a lie. They are lying they have my money and they have my shirt. They are liars.
  
  Sincerely,
  
  Sandra Harrison

  Business Response

  Date: 09/16/2024

  Hi. Thank you so much for your trust and recent order. I'm Linda from the Onechill store.
  
  We have a piece of important information regarding your order from the carrier. We shipped it to address your requests as below
  Sandra Harrison - 4169 Ferns Valley Loop, Springdale, AR 72764
  
  We checked that it HAD ARRIVED AT THE LOCAL POST OFFICE now. Here's the tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92626903590992110018562939
  Please pick up it as soon as possible, if not your order will be returned to our warehouse
  
  To pick it up, please kindly contact USPS or visit the local post office & they will complete your submitted request.
  Kind regards,
  Linda

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22223918
  
  I am rejecting this response because:

  What they have said is a lie. I went to the post office and the post office looked at the detailed tracking they have, and they told me the package was returned to the New Jersey Warehouse. I cannot pick up the package and one chill 24 will not resend it to me. They are saying the same response they did before exactly and they are lying. My package is at their warehouse. So they have my shirt and they have my money and they will not resend my order and they will not refund my money they are liars and thieves.
  
  Sincerely,
  
  Sandra Harrison

  Business Response

  Date: 09/25/2024

  Hi. Thank you so much for your trust and recent order. I'm Linda from the Onechill store.
  
  We have a piece of important information regarding your order from the carrier. We shipped it to address your requests as below
  4169 Ferns Valley Loop, Springdale, AR 72764
  
  We checked that it HAD ARRIVED AT THE LOCAL POST OFFICE now. Here's the tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92626903590992110018562939
  Please pick up it as soon as possible, if not your order will be returned to our warehouse
  
  To pick it up, please kindly contact USPS or visit the local post office & they will complete your submitted request.
  Kind regards,
  Linda

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22223918
  
  I am rejecting this response because: You are fake, liars and theives. No one should ever buy from these hucksters.

  The package arrived at my address but by 5 weeks post ordering, I had relocated. The package was returned to Fayetteville PO. Then it was returned to sender.... it is currently at your WAREHOUSE--- which is in New JERSY. You are lying about the tracking.

  This info is in the tracking.

  Again, you are lying. I don't have the package forwarded back to me. You sent it but in 5 weeks!!! by that time I had moved. I had a forwarding address in place. But your cheap level of shipment did not cover forwarding. Again you are lying. It is your fault it was not forwarded to me at my new address. 

  You have my money, and you have my shirt in your warehouse in New Jersy.

  You also have a FAKE address and Phone number on your website. The phone number goes to a poor guys's voicmail. The address in CA is FAKE>

  You are a fake ripoff company with super cheap non-forwarding shipping. You ship within 6 weeks. You do not return a customer's money and you keep their packages. Look at all the complaints against you.  YOU ARE LIARS and THEIVES.
  
  Sincerely,
  
  Sandra Harrison

  Business Response

  Date: 10/04/2024

  Hi. Thank you so much for your trust and recent order. I'm Linda from the Onechill store.
  
  We have a piece of important information regarding your order from the carrier. We shipped it to address your requests as below
  4169 Ferns Valley Loop, Springdale, AR 72764
  
  We checked that it HAD ARRIVED AT THE LOCAL POST OFFICE now. Here's the tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92626903590992110018562939
  Please pick up it as soon as possible, if not your order will be returned to our warehouse
  
  To pick it up, please kindly contact USPS or visit the local post office & they will complete your submitted request.
  Kind regards,
  Linda

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ************************* jersey and been following the tracking on my order, I have not received my package and it has been 21 days. I called the post office of the tracking and they didn't see that the package is in the system. Please notify the shipping company because I can't contact them.

  Business Response

  Date: 08/23/2024

  Hi. Thank you so much for your purchase. I'm ***** from Lipomarts store.
  
  We apologize if our response is a little slower than usual due to the increasing number of orders this month.
  We've checked that your order is ready to ship, I hope that you are sympathetic that the shipping unit cannot avoid the problem of slow delivery because of the overload in this busy season. We sincerely apologize for this delay!
  Here is a link to check:  ************************************************************************************

  
  We understand that the delay affects your plans and intentions. Your feedback is greatly appreciated because it will determine what feature we need to add and improve our service.
  To show our sincerity, we offer you 10% OFF for the next orders. We do hope to be able to partially compensate for your disappointment this time when ordering at the store.
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards,
  *****

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 jerseys and the update from the tracking was last updated on the 15th of July it stated that it departed shipping partners facility . However I received a tracking for **** and when I called **** they stated that a label was only created and that they have not received a package. I reached out to onechill24 and they are not accepting calls. I would like my order shipped as promised and paid for. But I cant reach anyone from the company to respond.

  Business Response

  Date: 07/23/2024

  Many thanks for your recent order. I'm ***** from the Onechill store.
  
  After we've looked into this, it is listed as in transit on 23 July. Here's the link from the **** site: ************************************************************************************
  
  Actually, **** has more stops while delivering, so it needs a little time to move and update the tracking link.
  We will keep you posted on the status of your order regularly and the courtier will show more new updates within the next few days.
  
  Anything else you need, kindly let us know.
  Kind regards,
  *****

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a jersey on 4/2/24 and paid extra for shipping as it said it would be here by 4/11. Check on 4/11 to see if it was at least almost here, says still processing. Contacted company and they refuse to respond to the fact I was promised a certain arrival date, they only send the fact they cant refund. Havent even gotten a shipping confirmation the day after it was supposed to be here.

  Business Response

  Date: 04/12/2024

  Hi. Thank you so much for your trust & recent order ******. I'm ***** from the Onechill store.
  
  We're so sorry to hear that you request the cancellation. Actually, we just agreed to cancel the order within 6 HOURS since the payment was completed successfully on the site.
  
  Due to an INCREASE NUMBER of orders this month, we've checked that your label order has been created so we can't cancel it at this time. Here's the link: *******************************************************************
  We are waiting for the active tracking number which needs time to be synced on the logistic system. Rest assured that it will be updated with new status in a couple of days.
  
  Thank you so much for your kind understanding & patience.
  Kind regards,
  *****

• Initial Complaint

  Date:03/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 Athleic Jersey and never got them. Someone name ***** respons to the emails making uo excuses. I told them that I am going to report them as a SCAM. I paid $111.06 thru PayPal on February 24, 2024. They order was coming from ********. They sent a tracking but it only says it Departed shipping partner. I was scammed and would like my money back at this point but I know it's not going to happen so maybe this will help the next person make a better decision about doing business with this company.

  Business Response

  Date: 03/15/2024

  Hi, Thank you for your order. I'm ***** from the Onechill store
  
  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.
  The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery dates soon. You can follow its progress here: ************************************************************************************
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards,
  *****