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Business Profile

Paint

Dunn Edwards Paints

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paint.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2018, I used Dunn Edwards Ever shield paint for the exterior of my home. The paint was bought from the **************** ** store. In 2019 the paint started peeling off. The licensed contractor came back and reapplied the paint. Last year in Dec 2022, the same areas and additional areas had the paint peeling off. I reported this immediately to Dunn Edwards office requesting for an expert from their end to assess the cause of the issue. The staff of **** and Edwards played a back-and-forth game not sending the expert till Dec 2023. Despite my many requests to the *** to look into this, there was no effort to expedite this or even respond to my complaints. Based on discussion with the expert and Manager that eventually came to my home to investigate the paint peeling, it was agreed that they would submit to me a detailed report of cause of the paint peeling. Now they refuse to hand me the report, and instead tell me they sent the report to the contractor. They washed their hands off and want me to deal with the contractor who does not even bother to return my calls or text. Dunn Edwards does not want to take accountability of the defective product. I would never use Dunn Edwards again as this business shows no responsibility whatsoever to the consumer. In order to resolve this issue, I would like to request:1) to send me immediately the copy of the report their expert prepared explaining the cause of the paint peeling.2) Refund or correction of the areas where the paint is peeling ensuring the areas are primed properly and good quality paint applied.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Painting *********************************** who uses Dunn Edwards Paint to purchase paint products from. The problem I am regarding here is from a Paint product in which Dunn Edwards distributes in there stores. That product is called Gemini. I am currently dealing with a product from Gemini in which I bought from Dunn Edwards as Dunn Edwards is the distributor. The Gemini product has failed and I have been seeking help from Dunn Edwards in regards to a resolve. Dunn Edwards did not handle the product correctly which resulted in ***** old cans at one of there locations on the concrete floor where they were supposed to store on pallets in order to prohibit moisture from going into the products. Not knowing I got a batch of the Gemini products that were on Dunn Edwards floor that were rusted on the bottom. This caused a dull finish in the finish after applying to brand new cabinets. My company had to recoat the cabinets with good product, in which my company paid for the labor. Dunn Edwards paid for the new paint. Months later the cabinets in the entire home started spider web cracking, and now Dunn Edwards nor Gemini want to take responsibility for the repair. **** Sq. Ft. multi million dollar home, every cabinet face has cracked out. Cabinets were tested on site and were in the correct mil application range.

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our house interior was professionally painted using Dunn Edwards Spartawall Interior Paints. The paint can clearly states the paint has "...washability, and is idea for high traffic areas such as hallways, offices, and classrooms." I would not consider our home to be "high ******** *** would expect that the paint should be washable as labeled. It is not. You absolutely cannot clean the surfaces as the paint comes right off, even just using a microfiber cloth and plain water. At most you can dust the walls with a damp cloth, but you cannot clean them. Additionally, the side walls/knee *************** painted have spots where the paint is flaking & rubbing off. The DE rep *********************** came to our home 1/3/23 offered no real resolution to the problem. He suggested there was no paint failure. After giving this much thought, on 1/26/23 & 3/3/23 I emailed him & asked him for the contact information for DE's quality manager/director. Thus far I have not received any contact information. This is the absolute worst paint in my 40 years of renting apartments, & owning homes. Never have we been in a residence where the paint cannot be washed without coming off. Never have we been in a residence where paint on a corner will rub off. Even the cheapest paint used in apartments I've lived in are better than this junk. We want DE to pay for a professional painter to prep & re-paint the areas in question with a quality paint at a cost of $3100 (the invoice cost for painting the walls).

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has posted 2 of MY photographs on their website without my permission. I have requested that they remove them, but they will not comply. This is copyright ******************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 08/03/2022

    Business Response /* (1000, 5, 2022/07/21) */ Contact Name and Title: ******** **** **** *** Contact Phone: ********** Contact Email: ************************* The photographs were removed as soon as he brought it to our attention. They are no longer there.

Dunn Edwards Paints is NOT a BBB Accredited Business.

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