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Business Profile

Pet Supplies

Hollywood Kitty Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from this website on 7/2/2023 a custom cat tree, as advertised on this website. It had been cited in several national websites for having custom cat trees that were beautiful. The website is full of amazing photos, with lots of options. Too many options? The initial contacts were promising, and the timeline reasonable for a hand-crafted product. As time went on, I received several texts from the owner about problems. Weeks turned into months, and I had no cat tree.

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please never order a cat tree from this person. I ordered a tree in 2020 and was given the usual round of excuses after he charged over $600 up front. I requested a refund but he said that would be impossible because he didnt have the money. Still refusing to give up on this pyramid scheme hes got going, this past summer in *********************************** stock just to recoup the $. He offered a replacement stoop and I said sure, and then he sent an invoice requesting another $500. I guess I was expected to pay for that one too, cant imagine hed think Id send the money. I ignored it and needless to say have heard nothing since. I know my money is gone but if theres any way you could prevent other people from giving this guy their money, it would almost be worth it.

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/15/21, I purchased a custom cat tree stump from Hollywood Kitty Co for $699. On 6/29/21 I messaged him on ********* to check in about how much shipping would be and eventually he said it would be 5-6 months so I then checked in around November of 2021 and since then, every couple of months, his ETA on the arrival has changed. He even ignored me all of this summer. Yesterday 01/01/23, he posted a new tree stump cat condo on *********, and someone inquired about how long his pieces take and he replied with 30-45 days. I replied on the post saying that was inaccurate and after more people asked questions and started saying that was wrong to do that, he blocked me on *********. It has almost been a full 2 years and we were just talking a couple of weeks ago saying it would be done by the end of January, another moved arrival date. I want my money back or the tree stump ASAP.

    Business Response

    Date: 01/12/2023

    Consumer Response /* (2000, 6, 2023/01/06) */ I would like to take down the *** complaint. He has contacted me and is sending me the tree and is upgrading it for me.

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on May 7, 2021 and was charged immediately $349.00. After six months of no response, I sent an email to inquire about the status of my item on October 14, 2021. I received a response from the seller that he was sorry for the delay and would promptly begin my order. It is now September of 2022 and I am still waiting. I have sent numerous additional requests to cancel my order and receive a refund, but I do not get any reply. I am very upset and frustrated with the situation.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cat condo a year and a half ago from this business. I called in February for an update and the owner told me he was one person and it would take more time to fulfill the order. I had not received any updates up until this point and have still not received any updates. I called about two weeks ago and left a message, which wasn't returned, and messaged the business on instagram, where I requested a refund and did not receive a response. I would like to either receive the product I paid for initially or be refunded if the request cannot be fulfilled, since it has already been as long as it has.

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally placed an order with this company on March 15, 2020 ********************** paying $38.25 for a consultation. The owner reached out on March 19, 2020 via email with more details and we confirmed the details via text (I had previously bought a *************** from him and encountered no problems) and I paid him $1000 ********* for the materials and construction. I contacted him multiple times throughout 2020 asking for progress, and each time he promised that he would start work soon and keep me updated. On August 22, 2021, I contacted him again and asked to switch to a ******** style that he had done before for a *** sanctuary, foolishly hoping that it would be easier/quicker to finish since it was a design he had completed before rather than something truly custom.He stated that it would cost an additional $750, at which time I sent the money *********. It has now been a year with no contact or progress updates, and recent texts requesting a refund for $1750 have gone unanswered. I'm extremely disappointed and upset, especially considering that my first custom order went through quickly without an issue. Unfortunately it seems that I'm not the only one experiencing this issue. I tried to give him the benefit of the doubt, but this has gone on too long and I deserve my money back,

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date was july 12,2021 Questioned 2 months later asking when the order would be shipped and recieved. He said by December 24, 2021. I ask again when the order will be shipped in January 2022 as I have not recieved it. He says the end of Feburary it will arrive. It never arrives. I give the benefit of the doubt and wait until July 2022. A full year since purchase. I send him an email asking for a refund. He does not answer. I then file a chargeback. He later files a reverse chargeback despite me never recieving the product. He has numerois reviews stating he's done this before, it was a $750 order roughly. I am a student and i saved for a long time to purchase this but i was scammed as countless others were

Hollywood Kitty Company is NOT a BBB Accredited Business.

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