Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lear Capital, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLear Capital, Inc.

    Precious Metal Dealer
    BBB accredited business

    Current Alerts For This Business

    Alert:
    While you may file a complaint or write a review with BBB at any time, Lear Capital is striving to satisfy its customers. If you would like to discuss concerns with them, please contact Client Services at [email protected] or 888-496-0654.

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action
    Los Angeles - City Attorney Mike Feuer announced today that his Office has secured a $2.75-million settlement with Lear Capital, Inc., a Los Angeles-based gold/silver coin dealer, to resolve allegations raised in Feuer's 2019 lawsuit that Lear had engaged in unfair and deceptive business practices. As part of this settlement, Lear is required to implement changes to its business practices, protecting consumers nationwide. Eligible customers can also receive restitution.

    "This lawsuit was about trust. Lear Capital's customers, in many cases elderly or inexperienced investors, were entitled to trust that significant chunks of their life savings wouldn't be wiped out by astronomical fees. They were entitled to trust that their legitimate questions wouldn't be met with threats or intimidation. But that's what we alleged happened," said Feuer. "Consumers deserve better. Now eligible customers will get money back, and future consumers will be protected."

    Feuer filed the lawsuit in June 2019, alleging that Lear Capital routinely charged customers exorbitant fees for their investments under false pretenses. For example, the lawsuit alleged that Lear Capital promised customers that it would only charge a small fee for their transactions, when in truth Lear often collected a fee equaling 33% of the customer's total purchase price. The lawsuit further alleged that Lear Capital endeavored to limit communications with customers to the phone, before purchases were finalized, thereby eliminating any paper trail of the allegedly misleading representations salespeople verbally made to customers.

    As alleged, customers relied on Lear Capital's verbal promises, and often only discovered the actual fee Lear Capital charged for their transactions after it was too late - since Lear Capital typically did not provide the specific terms of any transaction in writing until the customer had already paid. The lawsuit additionally alleged that Lear Capital threatened customers if they went public about their complaints.

    In addition to the $2.75-million monetary settlement, 90% of which will be devoted to restitution for eligible customers (the remaining 10% of which will go towards statutory penalties), Lear Capital must change how it conducts business, protecting consumers nationwide. Moving forward, for example, when obtaining a customer's verbal consent to proceed with a transaction, Lear must inform the customer of his/her right to cancel the transaction, without penalty and for any reason, within 24 hours of receiving the written invoice. Additionally, unlike before, the invoice will clearly and conspicuously state the actual fee Lear is charging for the transaction.

    Eligible Lear Capital customers will be contacted by an independent third party handling the claims administration process, and Feuer's office estimates that restitution will be paid in or around April.

    https://www.lacityattorney.org/post/in-victory-for-consumers-feuer-secures-2-75-million-settlement-of-lawsuit-against-precious-metals
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action
    NEW YORK - New York Attorney General Letitia James today announced that she has secured $6 million from precious metals dealer Lear Capital, Inc. (Lear), resolving her lawsuit from June 2021 against Lear and its founder, Kevin DeMeritt, that alleged that Lear fraudulently failed to disclose millions of dollars in commissions the company charged consumers. As part of the consent order, Lear will modify its business practices in New York in addition to making the $6 million payment. The funds will be distributed to eligible New York customers harmed by Lear's misconduct.

    "New Yorkers must be able to invest their life savings with confidence and know that their investments will be protected," said Attorney General James. "After years of misleading consumers, costing them millions in fees, Lear Capital's illegal practices end now. We've secured $6 million for New York consumers and the company will overhaul its business practices in New York. No longer will New Yorkers be subject to hidden fees pushed by fast-talking sales associates."

    In her lawsuit, filed in June 2021, Attorney General James alleged that Lear persuaded investors -- including many elderly residents of Western New York who were seeking to safeguard their retirement savings -- to invest tens of millions in precious metals. The suit alleged that Lear did this while fraudulently charging undisclosed commissions -- up to 33 percent -- on millions of dollars in sales, and in violation of New York laws requiring commodity broker-dealers and telemarketers to register with the state.

    As part of the consent order resolving this matter, in addition to paying $6 million, Lear has agreed to provide New York residents with clear and conspicuous disclosures of its fees and to provide a 24-hour cancellation period for retirement and certain higher fee transactions. Lear will also enhance its New York complaint tracking procedures and provide training to its personnel.

    https://ag.ny.gov/press-release/2022/attorney-general-james-secures-6-million-lear-capital-ending-its-deceptive

    At-a-glance

    Customer Reviews

    2.82/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/19/1997

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1990 S Bundy Dr # 650, Los Angeles, CA 90025-5240
    Years in Business:
    27
    Business Started:
    6/3/1997
    Business Incorporated:
    9/27/2013
    Accredited Since:
    9/19/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Kevin Demeritt, Owner
    • Mr. Jeremy Jason, Manager of Customer Relations
    • Mr. John Ohanesian, CEO
    Contact Information

    Principal

    • Mr. Jeremy Jason, Manager of Customer Relations

    Customer Contact

    • Mr. Kevin Demeritt, Owner
    • Mr. Jeremy Jason, Manager of Customer Relations

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I rolled over $30,000 from my retirement account on 9/13/23 to purchase gold, but I was never told about how much or the percent that **** would take from me as a fee. I specifically asked multiple times what the fees would be in terms of a dollar amount but they always defer to an explanation of a spread across a period of time, and never answer the question specifically. At no point did I ever consent to lyric taking over $10,000 in fees and now the value of my investment has declined drastically. I want my money back, and I did not consent to such a high fee. Based on other customer complaints here on the ********************, it is clear that their capitals practices are misleading customers regarding their fee structure. We need to start a Class Action Lawsuit because of Lear Capitals misleading practices.
    Read More

    Customer Reviews

    33 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon B

    5 stars

    07/18/2024

    *********************, Director of ***************** at Lear Capital is very professional and knowledgeable. My husband and I recently worked with the *** and ***** to catch a scammer trying to gain possession of gold. This was a week-long process in which ***** participated daily. She and Lear Capital supported law enforcement to assist in the capture of the scammer, receiving no compensation. Katya is current on the latest financial situations as well as treats to her customers.We should all take investments seriously and do our homework. If you are looking for professionalism and high ethical standards, may I suggest that you start that process at Lear Capital. July 2024.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.