Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $200 for a painting fee after moving out of my apartment. The lease states I'm not responsible for normal wear and tear. I hung a few command strips which took some of the paint off the wall when I was moving out so I covered up the holes by spackling. There were no more than 4 holes, which were completely patched up and EGL properties is claiming it is not normal wear and tear to hang pictures. I asked them several times to send me where in the lease it states I am responsible for normal wear and tear and they have not done so. They took $200 from me for painting from my security deposit.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I turned in an application for an apartment 3 days after it was listed on Zillow and paid $60 each for the background check and credit check just for them to not even bother reviewing our application, nor did they check our credit scores, they never answer my phone calls or respond to our emails, this company is awful and are going against the fair housing act, not even giving us a fair chance by reviewing our application and checking our credit score or background (we both have good credit scores and clean backgrounds) which is the whole point of paying for a application so they can check our backgrounds and credit score, but they did not bother and sent over an email stating we didnt not get the apartment, go figure because they never even reviewed our application from the get go which is so unfair to us, especially because we met all of the qualifications, and I have screenshots of my receipt, I have screenshots of my application still pending today because it was never reviewed, I have the denial E-Mail, and a photo of my *********** credit score page I that states I have not had any inquiries for my credit score in two years.

  Business Response

  Date: 04/16/2024

  Prospectives must understand that there may be other applicants as well when applying. For this specific property they were the third in line after applying. Meaning we had other applicants in the queue. A previous applicant was approved before hand and a lease was sent out. If the lease is not signed and/or the approved tenants does not move forward, then we proceed with the next applications. Of course we would not run background checks and credit scores when we may potentially move forward with the applicants who applied first. Once the lease is signed, we may return their application fees as well for the inconvenience. In regards to the communication, I am not sure who they were reaching out to but *** who handles the applications was going to send an email in regards to the status of their application. 

   

  Thank you! 

  -***************************

  Operations Assistant/Resident Relations 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday January 31st 2024 EGL performed an inspection of the building and my apartment that I have lived since 11/2014. The previous inspection had been done in February 2020. During the inspection it was found (again) that my apartment had no heating and that my thermostat did not work. The vent above my kitchen stove was non-operational. The Smoke Detectors/Carbon Monoxide Sensors were also non-operational. I asked for a full breakdown of the findings as well as the required 24 hour notice to enter my home before the work is to start.This is something they have a habit of forgetting, the last time I could not use my bathroom or shower for a week. February 5th at 11:30am I heard banging in the basement below my apartment. I left for 30 mins and came back to my apartment filled with an awful smell. Dust and soot was blowing from the vents that had not been in operation in a decade. This was in the middle of a storm and all the windows were shut. I then got a knock at my front door by the person working in the basement who was soaking wet from the rain. He asked to come into my apartment to check the thermostat. I explained I had no notice of the repairs, that health and safety requires checking these things before turning on old equipment. February 5th at 1:30pm I wrote to EGL Properties, subject line "SAFETY CONCERN" I explained the problem I had from not receiving notice of work/ failing to following health and safety protocol for repairing a gas heater. I do not know what the contents were pouring into my apartment, I had no carbon monoxide sensor to warn me of danger. Today is Monday February 19th at 4pm and no one at EGL management has responded to the heating issue. A person from maintenance told me to have the gas company come check it myself. This morning I went to the doctor for ongoing symptoms I have had since the event and the doctor ordered lab work for potential CM poisoning. I have sent 17 emails to EGL asking for help and no response.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday January 31st 2024 EGL performed an inspection of the building and my apartment that I have lived since 11/2014. The previous inspection had been done in February 2020. During the inspection it was found (again) that my apartment had no heating and that my thermostat did not work. The vent above my kitchen stove was non-operational. The Smoke Detectors/Carbon Monoxide Sensors were also non-operational. I asked for a full breakdown of the findings as well as the required 24 hour notice to enter my home before the work is to start. This is something they have a habit of forgetting, the last time I could not use my bathroom or shower for a week.February 5th at 11:30am I heard banging in the basement below my apartment. I left for 30 mins and came back to my apartment filled with an awful smell. Dust and soot was blowing from the vents that had not been in operation in a decade. This was in the middle of a storm and all the windows were shut. I then got a knock at my front door by the person working in the basement who was soaking wet from the rain. He asked to come into my apartment to check the thermostat. I explained I had no notice of the repairs, that health and safety requires checking these things before turning on old equipment.February 5th at 1:30pm I wrote to EGL Properties, subject line "SAFETY CONCERN" I explained the problem I had from not receiving notice of work/ failing to following health and safety protocol for repairing a gas heater. I do not know what the contents were pouring into my apartment, I had no carbon monoxide sensor to warn me of danger.Today is Monday February 19th at 4pm and no one at EGL management has responded to the heating issue. A person from maintenance told me to have the gas company come check it myself. This morning I went to the doctor for ongoing symptoms I have had since the event and the doctor ordered lab work for potential CM poisoning.I have sent 17 emails to EGL asking for help and no response.

• Initial Complaint

  Date:05/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed lease for rental unit 7/2021. Moved in 8/2021. A sign was placed on our lawn 9/2021 stating that the garage space outlined in the lease was going to be demolished. To date, did not receive notice without prompting the management company for answers. Since the construction company began work on demolition and building 3 ADUs in the space, they have siphoned our electricity with a pigtail outlet they added to the unit after we had already lived in the unit for a few months, and we have had to pay the costs. There is no agreement or contract where we consented to have a third party use our utilities without our knowledge whenever they see fit. Nothing in the lease puts the burden on the current tenants to provide utilities for construction project on behalf of other parties. It would appear that the management company and third party, *************** are conduct unfair business practices. *************** is continuing to use our electricity and we have expressed our desire for reimbursement, for the pigtail to be removed and all applicable use of any of our utilities to stop since they can use the fully built ADUs for the remainder of their project. We had no prior notice that we would be required to pay for the electrical use for the purpose of demolition and construction and would like to seek an alternative dispute resolution. The contract itself appears to be unconscionable and made in bad faith so we would like an expedient remedy. Additional documentation can be provided to BBB upon request.

  Business Response

  Date: 05/12/2023

  We were unaware of this complaint and also of the matter that the tenant is stating in the complaint. I (***************************) have spoken to the property supervisor (*************************) who is waiting on a response from the owner of the property as the owner is using their own contractor. Once the owner replies and confirms dates for construction we will be able to calculate a credit. I was told the credit should be applied to the tenants account in **** one week from today May 12th, 2023. 

   

   

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant for several years. Each month EGL Properties sends an electronic bill showing the amount owed. City and State COVID funds paid all my back rent in February, bringing my rent up to date. After that EGL Properties's electronic bills showed that I only owed the current month's rent. I paid each month in full and on time. I overpaid my rent by $65/month in September and October and EGL Properties's electronic bills showed those overpayments. My November **** suddenly claimed that I "have past due bill(s) from January 06, 2022" and added late fees for every month thereafter. As I said, the alleged "past due" bill from January 6 never appeared on my bill before. Neither did any of the late fees. EGL Properties refuses to return my calls regarding this problem.

  Business Response

  Date: 12/16/2022

  We had an error in our system where we began to post late fees for current months and for some reason Appfolio posted late fees if there was rent owed from previous months. We have gone through all ledgers to fix the issue and we have notified the tenants who were affected of the situation.
  Mr. ********** ledger has no late fees on his ledger any longer.

  Customer Answer

  Date: 12/17/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  problem was finally corrected. But it took a dozen phone calls that were not returned, me contacting BBB and the intervention of one of their contractors. Even then, it took EGL Properties two tries to correct the problem.