ComplaintsforHigh Times
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Invested into their initial IPO, cant reach anyone by phone or email. I want my money back. No one will return my calls and emails are just bounced back as rejectedInitial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a subscription last year and haven't received it. I contacted them by several times by phone, email and ******** message, called them out about it few times of their ******** page. I left messages on their automated system. Finally I received a email back saying they would get that sent out with a free renewal when that expires. That was 3-4 months ago. Still haven't received anything.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
unfulfilled subscription for the years of 2022, 2023, 2024 paid $29.99 each year for a printed subscription. have not received a single issue.tried contacting business through their provided emails and phone numbers with zero response for the last 3 yearsInitial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered their magazine on 5 March 2024. Started I would have my subscription within 8 weeks!! No magazine has arrived!! I have contacted them 16 times through email with ZERO response!! I have made over 10 attempts to contact them via phone number and I am unable to speak with a customer service representative!!Initial Complaint
05/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought $3000 in stock and have not received any communication from High Times.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid for a yearly subscription in April 2023 and emailed to subsupport the problem that I have not received a magazine since November 2022. They emailed back stating they were having some shipping issues and would get my magazines to me soon. I still have not received a magazine since November 2022. In April 2024 they tried to auto renew my subscription and I refused the payment. Subsupport emailed me that there was a problem with my payment for 2024. I replied that there was a problem with my subscription for the previous year. They sent another email saying there was a problem with my payment. I replied again stating that I still had not received a response to my subscription issue. They are still emailing me take care of my payment for the 2024 subscription and have not responded to my email regarding the lack of receiving a magazine since November 2022.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased stocks with Hightimes who transferred my stocks to EQ Shareowner in May of 2022 (acct # ********************* I called EQ on 4/25/24 and was informed my stock account with them moved to Trans High Corporation, I was provided a phone number to call. ************. I called left messages no return call. I called back on 5/3/24 and this time I was provided when my account with them ended on 7/31/23. Never received any notifications. They informed me they have no website info they can provide me but I can write to them. The address they provide me is ***********************************. I looked up this address which turns out to be a residential address.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 15 November 2023 I paid High Times $29.99 for a 12 month magazine subscription. It is now 2 May 2024 and I have not received a single issue. I sent several email messages, tried to call their ***** number (which appears to be some kind of insurance scam) and also messaged them via ******** all of which went unanswered.Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Paid for print subscription that never came, same with online version. Called every number listed on High Times website they are either disconnected or LifeAlert Scam. Same thing goes for the emails, they either don't work or go into the abyss of unknown. Little back story I was in charge of designing an ad for a brand that won 1st place in High Times Cannabis Cup. I even emailed the people who were on the exchange email with no response about my subscription. My work is on page 61 May ******* 2024.Initial Complaint
05/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered and paid for a gift subscription for High Times magazine in April 2023, and paid $29.99 on April 24, 2023. The magazine was never delivered, not a single issue. I emailed their customer service with the website provided on their invoice on January 10, 2024 to inform them that the magazine was never delivered and asked for a refund. Did not get a response. On March 25, 2024 I received an email message stating that the magazine subscription would automatically renew on April 24, 2024. On the same day, March 25, 2024, I responded (again to the support email address provided in the email message) and stated the magazine was never received and I not only wanted a refund for the previous year but asked my bank account not be charged for a renewal. Again, no response from High Times. On April 24, 2024 they took another $29.99 out of my bank account. Again I responded to the email address provided for customer service asking for a refund for both amounts. Again, no response. I have since sent email messages two more times asking for a refund and informing them I would be filing a complaint with the Better Business Bureau. I have also searched online for phone numbers for the company and called two different numbers. I found another email address for the company and emailed that address and the message came back as undeliverable. Another time I called one of the phone numbers I found online and chose an option for an editor and left a message. No responses from any of the email messages I have sent or from anything I tried to do on the phone. I also found their ******** page and left a message to them on their ******** messenger. They are impossible to reach.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
292 total complaints in the last 3 years.
96 complaints closed in the last 12 months.