ComplaintsforChinese Laundry
Retail Shoes
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi I purchased the **** Casual sandal / size 6 /Price: $79.95 on 4/23/24 from an Instagram ad from the Chinese Laundry Store.The order number through Instagram and the seller order #CL00173822-1.The reason for the return was that they were too wide for my feet. I didnt wear them at all.I returned them back to Chinese Laundry as soon as I got them in the mail and used the return *** label included in the package. I mailed them back in the same mailing box and shoe box they came in and in the same condition they came in. I only tried on one sandal and knew right away it was too wide and didnt even try the second sandal. Also, I added a copy of the invoice inside the shoe box to make sure youre their office knew the order number and the account to credit to and that is had come from me. I shipped the returned package by *** Ground with tracking number#: 1Z A60 40T 90 4048 5053. The *** tracking number states the package was delivered to your mailing address at CHINESE LAUNDRY CE ******************************************************************* on Tuesday, May 7, 2024 but I have not received any type of return notification that my refund to the original method of payment has been completed. I sent an inquiry about the return through Instagram during the week of May 13, 2024 and then again on May 21, 2024 and never received any response.I would like a refund and would like to know why they have ignored my email and never gave me a refund. Please let me know why my account hasnt been refunded and why you ignored my inquiry through Instagram. I know the return time frame is 30 days and I sent it back to CL and CL received it way before the 30 day deadline. I would appreciate a response from them. Thank you.***************************** **************************************** Phone: ************ Email: ********************Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 pairs of shoes and returned them the day after receiving them. The return was tracked and Chinese Laundry has had my return for almost 2 weeks. When I call to ask for my refund, they act like they dont have the shoes.I sent them the tracking number and proof it was delivered. They still will not refund my money or tell me when,If ever, I will get it. They keep telling me to wait.Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed order #CL00148477-1 on 91/19/23 . I received the order 9/26/23. The order was for boots but the boots looked used and scuffed. I used the return label included in my order to return the item for a refund. The order was delivered to Chinese laundry on 10/5. The tracking number is 1ZA6040T9042283508 with **** I have contacted Chinese laundry by email 7 times since then. They have still not refunded me.Initial Complaint
06/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was at The *************************** Show last year at *** and they gave the entire audience $100 Chinese Laundry gift card. I finally decided to use my gift card before the exp date of 6/30/2023. It would not work. I called and spoke to a rep name ******, he claimed that the CL that gave out those gift cards to the audience is no longer in business. "They file for Bankruptcy and we are the new owners". I asked him when did this occurred and when was the public notices? he just kept saying he is just an a employee and I should ****** which I did, no such news. I went on CL website and they still have their TERM OF SERVICE dated 1/23/17. Can business make up a liars? I want to be able to claim my gift. ThanksInitial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number: #CL00830466 Purchased 3 pairs of boots 2/17 and never received a confirmation email. I did get a shipping email 2/20 & received the shoes soon after. They were all too big & need to be returned. Their returns policy states I should have received a prepaid return label in my shipment - I did not. Instructions then say if I cant find one (I assume they dont send them in any packages after this experience) to contact customer service. Ive attempted to contact customer service via their online platform with no response 3 times. Ive called the customer service number for the past 5 days and its either busy or rings before being forward to a message system that instructs you to try again later - Ive attempted calling at various times of the day.Initial Complaint
10/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I tried to order 2 pairs of shoes from ******* *********** on 10/8/22. It kept saying the ccard info was incorrect so I attempted 3 more times and the same thing kept happening. I could not call anyone and could not submit my issue via the "contact us" area on their website because of a ****** as well! My boyfriend pulled up his account for the card being used minutes after this issue and there were 4 pending amounts from this company yet nothing said the order was complete not even an email sent saying of confirmation of the order. I have tried many, many times to call them today to speak with someone to cancel the entire order but when you all it goes right to a recording saying "that extension is ****** then hangs up on you. Pease helpInitial Complaint
09/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 pairs of shoes, same shoes, different sizes. Only one pair arrived although documents said both were delivered. Go to return the pair I did receive as they were too big, the tracking number provided by **** says they were delivered. USPS also provided me with the satellite pinged coordinates of where the package was delivered, and it was on the property's back receiving dock where they receive a high volume of packages everyday per ***** Chinese Laundry is saying they did not receive. They've been zero help, will not answer the phone and basically say the same thing over and over in the few emails that they do send. They even said because I didn't use their return label they are not liable. That is a crock. **** tracking says it is delivered. This company **** and ****** and owes me my money back.Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
********** $109.34 Order 4/8/22 I ordered shoes. They sent me used, stained, Smelly shoes. I would expect if I am paying $100 for shoes they would not be used and stained. This is ridiculous. I will never buy from them again and will tell everyone I know.Business response
07/01/2022
Consumer Response /* (2000, 9, 2022/05/05) */ Complaint resolved. I returned the shoesInitial Complaint
02/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On January *** **** I made a purchase on the ******* Laundry ******** Order # **********. Purchase total was ****** ($35.99 for the shoes, ****** for shipping and ***** for **** I received the shoes in a timely manner tried them on and realized they were too small (even though I ordered my correct size) I promptly returned them, filling out the return form and using the included return shipping label. On February ***** ***** I received an email stating that my return was processed and I would be receiving a credit of ******* That not even covering the cost of the product and tax, I responded to that email questioning why I was not receiving a credit for the full amount of the product. I got a copy and paste response about their return policy. In a nutshell, returns are completed and rewarded LESS a ******** **** I made several ******** to have a customer service agent explain how that return policy, in this case, was ethical and honest given that the return amount is less than what the product cost. I'm practically paying a price for a product I do not have in my possession. I just want what is fair and honest, and that is to receive a refund for full *********** amount. I would also note that this return policy is a form of stealing. And should be reviewed and revised.Initial Complaint
11/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I bought a pair of boots and they did not fit so I returned the boots . According to tracking info Chinese Laundry received the returned hours on November 8th ,2021 but has yet to refund my money . I've left 2 voice messages and sent 3 emails and I've yet to hear from them or get a refund processed . I purchased the hours thru Afterpay and they are taking money out of my account for the hours which were returned . Chinese Laundry has a phone number that you can only leave messages on and they do not answer emails . I am not paying for items that I do not have and I want them to process my return so Afterpay stops taking money out of my account !
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Contact Information
Customer Complaints Summary
15 total complaints in the last 3 years.
4 complaints closed in the last 12 months.