Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this platform for Instagram followers primarily then we noticed it has a social media portal to post on multiple at once. I bought in levels, started at 1 then finally got to the highest level, spending nearly ****** They did NOT give us the ********* followers a month they said they would. Their social media posting platform was worthless after attempting to post for 6 weeks. Not acceptable. The higher level customer service was just cut and paste and were clearly not from ******* because of their grammar.They offered us 125 credit for NEXT year. We paid for year. We don't want to use them again. Why would we accept that. If they had offered a refund of 1/2 and left the account to get us followers we would have accepted but they did not and wasted so much of our time. Now we want a full refund.We would like to be fully refunded. Or an amicable restitution.

  Business Response

  Date: 02/20/2025

  Hi ********, 
  
  Thank you for providing your feedback and for the opportunity to address your concerns.
  
  We regret that your experience has not met your expectations. Please note that your account remains active, and the follower growth you experience is influenced by various factorsincluding your niche, content quality, and changes in the Instagram algorithm. Our service is designed to promote organic growth, and while we strive to achieve the promised results, outcomes can vary over time.
  
  Regarding your refund request, our refund policy, as stated during the sign-up process, allows for cancellations and refunds within the first 7 days of registration. Since your refund request falls outside this period, we are unable to offer a full refund. We did offer a credit as a gesture of goodwill, but we understand this does not meet your expectations.
  
  We value your feedback and are continuously working to improve our services. We hope that you will consider the potential for future growth with your active account. Should you have any further questions or wish to discuss alternative resolutions, please do not hesitate to reach out.
  
  Best Regards,
  Path Social Team

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Path Social auto renewed my account today. I believed I had canceled but for some reason it had not worked. I canceled immediately and talked to an agent. The agent first tried to offer me credit to stay or a downgrade. I asked for a refund but he said it was outside the 7 day window of the registration. It was $350 for the year. He would not refund me. In addition to this poor customer service I believe they use bots or Blackhat tactics to grow Instagram accounts as the quality of viewers is very low with basically zero engagement.

  Business Response

  Date: 02/09/2025

  Hi *******, 
  
  Thank you for reaching out. We understand your concerns and appreciate the opportunity to clarify our refund policy and renewal process.
  
  Our system processes renewals automatically based on the subscription cycle. In this case, your account was charged on February 7, 2025, at 12:14 PM PST, while your cancellation request was received at February 7, 2025 1:54 PM PSTafter the charge had already been processed. Since the cancellation was made post-renewal, the charge remains valid per our policy. However, if a subscription is canceled before the renewal date, no further charges will be applied.
  
  As a reminder, all subscriptions renew automatically unless canceled in advance. To prevent unwanted charges, we encourage customers to manage their subscriptions ahead of time. You can find more details about our refund policy here: ************************************************
  
  If you have any further questions, please let us know.
  
  Best regards,
  Path Social Team

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers spam and fake followers for social media platforms, and they will relentlessly take your money. Despite numerous cancellations and email acknowledgments, they will continue to ignore your concerns and respond with upselling attempts.Their emails are filled with nonsensical "word salads" that disregard your concerns about spamming and fraudulent accounts on your ********************** media platforms.I've reached out to them via email for months, but not a single message was acknowledged. Meanwhile, they continue to charge my company card without ********* date, I've lost $1,724 to their fraudulent activities. I'm speaking out to warn others: stay safe and avoid Pathsocial at all costs.

  Business Response

  Date: 02/03/2025

  Hi ****, 

  Thank you for reaching out to us. We genuinely value your feedback and appreciate the opportunity to address your concerns.
  
  Upon investigation, we found no record of a cancellation being made on the account before the renewal of your subscription. As a result, the account remained active, and the renewal was processed as per the terms of the subscription. If a cancellation had been processed before the renewal, we assure you that the subscription would not have been auto-renewed.
  
  We understand your frustration and sincerely apologize for any inconvenience this has caused. As a gesture of goodwill, the refund for your recent renewal has been processed. This includes the Expert Annual plan ($718) and the ** Likes Annual subscription ($144).
  
  We take customer feedback seriously and are committed to providing the best service possible. Please know that we are here to assist you, and we are continually working to ensure a better experience moving forward.
  
  Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Your satisfaction is our priority, and we are dedicated to resolving this matter for you.
  
  Thank you again for bringing this to our attention.
  
  Best regards,
  
  Path Social Team

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Path Social to grow our business's (The Extra) social media presence. Path Social promised several thousand followers within a couple months. We probably got a few hundred, all bot accounts, and now that we are trying to cancel the account we keep getting a very general the site is undergoing maintenance response. They are refusing the cancel the account in order to continue charging us.

  Business Response

  Date: 01/07/2025

  Hi Kendyll,

  Thank you for reaching out to us.

  We understand your concern with PathSocial and we are here to assist you. We tried to look into your account, however, we are unable to find any details or account attached to this email address. If you used a different email address signing up, please let us know and we will check on this accordingly as soon as we hear back from you. 

  We look forward to your response.

  Regards,

  PathSocial Team

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Path Social, 1 year instagram Elite Annual plan (******) on December 7th and cancelled my subscription same day after reading articles about the fact that their followers are not at all organic but bots that could cause instagram to ban me, and are clearly not delivering what they promise. The cancellation was performed same day, well within the 7 days that allow for a full refund per their terms and conditions. I have requested my refund multiple times and they keep telling me that they are having a system issue for the past 2 weeks. Note that they use the tactic of making you subscribe quickly because they have a flash sale that will expire in a very short period of time (within 6 hours), but the flash sale restarts over and over.

  Business Response

  Date: 01/07/2025

  Hi ****-********, 

  Thank you for reaching out to us. 

  We understand your concern about your refund and we are committed in providing you the best service that you deserve. I have reached out to our team about this and we will get back you with an update as soon as possible. 

  We appreciate your patience and understanding on this.

  Regards,

  PathSocial Team

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22717731
  
  I am rejecting this response because: they have been saying the same thing for the past 4 weeks and to date, there have been no resolution. I have filed a dispute with my credit card company who is now handling this matter. 
  
  Sincerely,
  
  ****-******** *****

  Business Response

  Date: 01/20/2025

  Hi 

  Hi ****-********, 
  
  We sincerely apologize for any inconvenience youve experienced and appreciate your understanding as we work to clarify this situation.
  
  Wed like to explain that while Path Social provides the service, Paddle served as our authorized billing partner, managing all payment-related transactions on our behalf. As such, Paddle holds the detailed transactional records for these payments. Unfortunately, we do not have access to specific financial details, which is why we kindly recommend reaching out to Paddle directly for further assistance.
  
  You can contact them at ***************** for any billing-related concerns, and we are confident that they will be able to address your issue promptly.
  
  Thank you for your patience and understanding, and please dont hesitate to let us know if theres anything else we can do to support you.
  
  Best, 
  Path Social Team

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Path Social delivered fake bots even though they say they will attract active and engaged real followers. Terrible customer services. Out for scamming people and companies. Charged multiple months and referred to their terms of refunds only being issued within 7 days of the initial purchase which was a trial and they didn't deliver. Waste of money and waste of a companye.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription with Path Social. They promised no bots. All I received were fake followers and bots so that I ended up having to create a new account because IG shadow banned my account. Of course, I didnt get a refund but I asked them to cancel my account and then I got a renewal charge of 364 dollars. I contacted them immediately and said I didnt want the renewal and they said that was final per their contract. I could cancel and get a refund if it were a new account. They offered me a refund of half price to use for monthly payments. I have sent in numerous emails stating that I was not happy with their bot accounts. This company is a rip off. Please do not sign up for them. They have ruined my account and I am going to have to close it due to all of their bot accounts. I want a refund so I can be done with this scam.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a subscription with Path Social For over a year and upgraded to their elite plan in November 2024. Since the upgrade they not only completely stopped servicing my account for a month straight, they try to write their wrong by adding ****** fake accounts to my Instagram page which got flagged and destroyed the credibility of my account. I reached out two dozen times and only receive an automated message back saying they are sorry and working on improving their service for me. They would not connect me to a manager or anyone higher up to resolve the issue and refuse to give me a refund. This business is a total scam.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Path Social. They had bombarded me with emails promising to elevate my social media and promised engagement and increase in followers but not bots. 90% of the people who follow are private which is too coincidental and Instagram has flagged half of them. Aside from that they promise money back after 7 days but they do not even start working until 3 days in and stopped doing anything on my account after about a month. I have emailed and begged them to do the job they have already billed me a year out for and although they send patronizing emails promising to improve and guaranteeing they are working on it nothing has improved in weeks. This is clearly a scam to get your money and does not do the work they profess.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing that I have ordered has been delivered. I paid for a year in advance and they cancelled my subscription from the moment i asked for a refund without explanation or notification Attached is the only mention of a refund policy on the entire website, no mention of how or a procedure can be viewed here. I requested a refund on the from Path Social 14th of November, within the 7 day period.Upon cancelling my subscription on their website, path social removed my account access and services that I paid for in advance. The subscription was for 1 year work paid in advance. I have not asked them to cancel this. And now they refuse to issue a refund for a years worth of work that they have not done.