ComplaintsforAmerican Tax Solutions

• Initial Complaint

  04/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In July of 2020 I hired American Tax Solutions to resolve an *** issue with a business I closed in *******. The contract was paid in full on time. I have had absolutely nothing but problems with this company. From Losing my files sent, many different case managers. 2 years ago I received a call from American *** Solutions saying they needed another $3,900. I reminded them my contract states paid in full no further fees. But I was already $12,900 into the process. Moving forward to the last couple months they called needing the same files from my accountant that we have sent several times to several case managers. ********************* at American Tax solutions states they needed another $13,000 now to protect my property after resolution from the **** I was mad and was told they would take $3,900 off that price but I really needed them to protect me. So I went into a payment agreement making 1 payment but was not comfortable and stated that I wanted to get the first contract taken care of since it was not yet complete. I was told my case was to be suspended for non payment. I reminded ***** my original contract was payed in full. I have called and left messages and emails contacts I have with no return calls or emails from America Tax Solutions. I have been advised by the *** to contact your **** and the **** of professional responsibility. I have hired Federal tax Law this last month and they came to a the same conclusion as the ***, American Tax Solutions has done nothing with my case and Ive been frauded. Now Im another $10,600 into another attempt to resolve this issue. Please help me and please advise. I have contracts and emails between American tax and I . Thank you,************************* I tried to keep this simple to understand. There isnt enough room to explain this in detail.

  Business response

  05/07/2024

  I have reviewed the account and what it seems to reflect is that the client contracted with the company in November of 2023 to complete additional services that their account required to complete their resolution.  The client both signed and made payment toward that new additional services contract.  Then after 1 payment they quit making payments.  We have attempted to remedy this multiple times.  We stand ready to fulfill our obligation.

  Customer response

  05/07/2024

   
  Complaint: 21575102
  
  I am rejecting this response because: the response from American Tax Solutions is false. I was called because they claimed that I would need protection from the **** In the case they were to come after my personal property after the resolution. My original contract states all services were paid in full with no additional charges. I have contacted the *** and I have an attorney in ********** ready to *** for legal malpractice, I have lost hundreds of thousands of dollars due to the negligence of American tax Association for the additional 4 years they have done nothing as stated by the *** employee and the investigation done by federal tax law. I have a letter ready to go to the **** of professional responsibility, the attorney general and the California bar association. As you can imagine this negligence has destroyed my credit, my livelihood  and paint booths and equipment is now very used and damaged when it was all new when I made the agreement to sell. American tax solutions knew of everything involved in this and American tax solutions stole my funds after putting trust in them to complete the original contract. This last  additional $13,000 was discounted $3,900 from another additional charge they needed to complete state tax is***s from my accountant not closing the business in ******* when we moved to ********. The state taxes are the only thing that was taken care of by American Tax. I have all text messages and emails pertaining to this tax case from the start. I did decline the additional coverage after resolution because we are 4 years into this and I feel we need to complete the original contract. When I quote a customer I cant keep going back asking for thousands of dollars, after giving a quote. Especially an amount that is more than the original agreement, if American tax wants to take care of the original contract, refund the $650 investigation from Fegeral tax law and refund the $35 stop payment after I told them They are not authorized to take payment and the $500 and change for the 1st  payment on the last contract they collected.  I was told we are at resolution we are not at resolution, I was lied too.. 

  
  Sincerely,

  ***********************;

  
  
  *************************

  Business response

  05/13/2024

  We have reached out to the client, explained the process in more detail and have come to a mutually acceptable solution.  Thank You for bringing this to our attention.!!

• Initial Complaint

  03/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I started working with American tax services in October 2023. They were supposed to help me get an offering compromise on the debt that I have with the **** I initially paid them $1500 through my American Express card. I started working with ***************************.. he then got me in touch with ******************* from the company who is my case manager. They also got me in touch with ********************* who claims to be a tax attorney for the company or *******************. They said that my case requires more in-depth legal work and its going to cost close to $12,000. They told me that they can help me get a loan to pay for it through their sister company, American tax solutions. They then proceeded to get me in touch with equity sales finance for me to get a loan I have a loan with them for over $16,000 currently and I have been paying monthly payments, this loan was supposed to help pay the legal fees for the legal work that needed to be done on my case. No work has been done on my case so much so I got a notice from the *** that they are issuing a certification to the US state department to put a hold on my passport there are also lien and levy notices. I am about to lose everything that I have because these people have done no work on my case. I am now asking to have my money refunded so that I can hire a proper tax lawyer to help me get out of this mess.

  Business response

  03/22/2024

   

  We are so sorry that you feel the way you do. We understand the emotions in a process like this.  We have reached out to the client to resolve this issue by completing the work.  We stand ready to fulfil our obligation. 

   

  Customer response

  03/25/2024

   
  Complaint: 21430979
  
  I am rejecting this response because: I have reached out to the business multiple times asking for a full refund given that no work has been done in my account and they refused to refund me. In addition to this, *** had multiple harassing phone calls from people who work there, borderline, threatening me. 
  
  Sincerely,
  
  *****************

  Business response

  03/26/2024

   

  We hate that your experience so far with us has been less than optimal.   We are going to reach out to you to complete the file.

   

   

  Customer response

  03/27/2024

   
  Complaint: 21430979
  
  I am rejecting this response because: I know you are scammers. I consulted with two tax attorneys who confirmed you are. Please refund me and do not contact me. You have done 0 work on my account and I am entitled to a refund. I have filed a police report, your information is in receipt of the ** of Consumer Protection and I have reported you to the IRS. 
  
  Sincerely,
  
  *****************

  Business response

  06/25/2024

  the client has been reached out to and was made an offer that was rejected as client does not want to pay for work rendered. We are willing to talk to the client and come to a mutually acceptable separation. The client may call me on my direct line anytime she desires. *************************** Director of client services and retention ************.We wish nothing but the best to the client and await her call to properly end this matter.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired the services of *** back in 12/21, Signed an adobe agreement and was assigned Case Manager ******************. I sent all the tax year transcripts requested. Then ************* emailed me on 1/28/22 that she is no longer my CM and that ********************* is now my CM. i called, no response, then i was put in contact with ***********. We went back and forth in varios emails, March -November of 2023. then, there was no response. He Finally responded and apologized for the delay. Without explanation, i was then assigned another CM ***************************. We communicated and i sent all the required Tax returns, bank statements etc and she stated she would be contacting the *** for a resolution. i then received an email from a ***************** that they were still waiting on documents ? i emailed ***** back spoke w her and said i already sent them. She seemed confused. i tried calling back several times i finally got put in contact with yet another CM *************************. He stated i had to pay another fee of $3600 and sign another power of attorney agreement? Coincidently while on the phone with ****, i finally received a call back from ****** i told her i was on the phone with ****, she seemed confused and said " Your file was already sent to the ***." she seemed frustrated and then hung up. When i clicked back to **** he said " i just spoke with ***** "We will work it out". After no call back i called, emailed & finally spk w ** Rep ***** in December said he will forward this confusion to a higher up because the records show i am paid in full. I called again and was told i have a new CM *******************. Wow!! The ** rep said he is here, but on another line. i said i would hold. It went into VM i left a full message called again & sent an email. to this date of 2/6/23 no one has called back. So was my file even sent to the ***. When i called the *** in 2023 they said they didn't see anything submitted. After so many ***********Infromations between ******************** Unprofessional!! & Frustrating!!

  Business response

  02/22/2024

   

  I hate that you have had that experience.  I have reviewed your file and it seems that there was some turnover during Covid that *** have more directly impacted you. That is not the experience you should have with any company, much less ours.  I would love to speak to you and see what we can do for resolution.  Please call into the main number and ask to speak to *************************, if you have not called in within a few days I will reach out to you at the number I see in your account information.

   

  Customer response

  03/06/2024

  In relation to the Companys response American Tax Solutions that i guess, their several mixi *** and delays i guess were due to covid. ( Covid was years ago)

   

  In any event, There was a number to call and a name to ask for and it further stated i was free to call in a few days and if not i would receive a call. So I called again!!. How many times do i have to call. my Bill is paid in full. To this date, no one from ATS has contacted me via email or phone like they use too since my last several inquiries.

  Business response

  06/25/2024

  we are at a loss here as records indicate we have submitted a resolution on behave of the client. The client may at there leisure call me on my direct line and I will be more than happy to go over all with the client. *************************** Director of client services and retention *************. we wish the best to the client and await their call

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid ******* dollars to have my taxes done and did nothing for me. They took my money and will not call me back. Will not even email me back. They stole ******* dollars from me. No service was done for me. After they got money they ghosted me. Please help me!!!

  Business response

  01/28/2024

  Work has been done on the account, I will contact client to explain the current status.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe this company is a scam. They were listed as ***************** group and now my "case manager" is from American Tax Solutions.Was promised tax debt to be resolved from IRS due to my situation (injured spouse)Paid $1800 to the company.Received a text from "*********************" ************** that : "YES, unfortunately this company is a scam. Please report ******************* to the BBB and authorities. He needs to go to jail and stop stealing from people like yourself. ATS American ************ *************************, ***********************, ******************************************************************************* STOLE FROM YOU. ************. ************. Get for MONEY BACK!!! Don't let these thieves steal your hard earned money!"

  Business response

  01/05/2024

  We have spoken to the client and cleared up any misunderstanding. I'm the Director of Resolution and called her personally and we are continuing to service her. The client was understanding and we should be able to clear up her tax situation shortly.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was looking for help to settle my debt with IRS. I came across American ************ also goes by American Tax Solutions. I spoke with agent *****************, ************. He raised eligibility questions with me. I answered them. When done I asked "do you need anything more?" He said "no, you're all done", assuring me I'd qualify to clear my debt. My obligation was a payment schedule to ATS of $150/month for 4 years. **** said if I needed a pause in payments call him. I signed a contract and we were done.A few weeks later I got 3 IRS letters at once. I called him to ask what was going on. Never reached him. Phoned 6 times. Faxed 2 letters to **************. No response. Called ************, speaking to an operator. I doubt any message was sent. Never any response. Meanwhile I get a phone message from **************** saying I needed to fill out an ATS questionnaire. Ignored it at first then called back weeks later. Asked her didn't she speak with *****************? No. **** said I was done. ***** said I needed to fill the questionnaire and asked me to send 3 months of bank statements, circling the income portions. I reminded her **** said I didn't have anything else to do. I did comply, sending 3 months of bank statements via fax circling the income parts. Never got acknowledgement of receipt.. I received the questionnaire via regular mail. Upon review, I refused to fill it out. It asked for a copy of a Social Security Award letter. I mailed it to the address on the letterhead,, American ************ ********************** ******************************************************************************* via **** The address on the letterhead was no longer there. It was returned. I have it mailed to the source, *******************, American Tax Solutions, ***********************************************************************. Done December 4, 2023, expected to arrive December 6, 2023.I have received no response to my demand to send back the 2 months of payments, $150 each, paying for nothing.

  Business response

  01/05/2024

  I reached out to the client and we took the time together to understand each other and move forward together. It was a productive and pleasant conversation with the client and we're looking forward to rectifying the clients tax situation as soon as possible.

  Customer response

  01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've paid them 5k and they've never done anything

  Business response

  12/26/2023

  We're confused about this complaint. We have filed 6 years of taxes for this client and are waiting on her financial questionnaire to complete IRS Resolution. Looking through the notes looks as though we are not receiving prompt communication from the client, with our most recent attempt being 12/14/2023. We'll reach out again.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Feb of 2020 I paid a $2000 retainer for their services to settle my Federal *** debt. By March of 2021 they called with a settlement of $2700, in which they pulled that amount from my account. After being told I had nothing else to do/provide, in the winter of 2022 I received an email from American Tax Solutions telling me they were dropping me, and in the summer of 2023, I received a letter from the *** stating there was no resolution and that ATS were no longer representing me. I feel like I was misrepresented and lied to with no resolution.

  Business response

  12/13/2023

  Our records show that the original contract expired and was renewed in 2021. We reached out to this client multiple times for items needed to continue with their case and ultimately had to close their case in early 2023 for non response. The client will need to discuss his interest in reinstatement with ************** at ************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by this company because I had problems with state taxes. They quoted me a price of $1000 which I paid. Months went by with no contact from them, until they started taking money from my bank account. No work was ever done and no contact was made by them. The only person I was able to reach was the receptionist and by now I realized it was a scam and asked for a refund. My request was ignored and to this day I have not heard from them although I have called the receptionist several times. beware!!!

  Business response

  12/13/2023

  We attempted to reach out to this client to discuss his concerns. It appears he charged back part of his fee. There will be no further refund in this matter. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired ATS Tax Solutions and paid an initial $2100.00 to represent us and come to a resolution with the **** We have received maybe 3 phone calls from the case manager that has told us the same thing: we are working on your case. I've called multiple times and emailed multiple times with no response. This case was opened over a year ago and we are still receiving *** notices. I've requested a written document detailing what's been done on our behalf with the *** on this case. We get a call from yet another "representative" that states management will need to review this and give you call back. So the same thing happens again, no response and no resolution. At this point I've requested a full refund. They explained we can be refunded $750.00. I asked for a breakdown of what our $1300.00 paid for and again no response. We just want our money back so we can hire an actual tax company to assist us with resolving the *** debt.

  Business response

  12/13/2023

  We attempted to reach out to this client and were unable to come to a resolution. Any further communication needs to go to W ****** at ************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩