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Business Profile

Tax Consultant

EIN Filing Assist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Consultant.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/13/2025 After starting my LLC I received a text to obtain my EIN. I followed through, not realizing it wasn't a government site, paid the $149 and started to realize something didn't look right on the confirmation page. I tried calling and emailing to no avail, researched online only to find many, many complaints and also that an EIN number is free. I am concerned not only because they charged me but also because they have ALL my personal information including my ss. I do not consent to my name, phone number, email or address being published on the BBB site, only the review.

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was helping someone to get an EIN through the *** website. There was no indication that I was signing up for a service. I was charged $319 for something I neither wanted nor requested. I have called multiple times and no one answers, nor can you leave a voicemail, or ever get an agent. I am going to try to resolve this through my credit card company for a refund. This site is a scam and the *** should have this banned from their site. Shameful!!!

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit card would not go through on website. Entered debit informationn and it immediately took $ from account. No contact with me was made for same day service. Call the number omn the website and it disconnects after saying stay on the line. No email confirmation of purchase or anything was provided.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/14/24, 295, Supposed to get an EIN number for a business. Did not get an EIN number and this is a free service provided by the government. They did not answer my call. It was a website online. phone number is ************ provided by my credit card company.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business mimics the official government website. They do not answer their phone or respond to any other attempted communication. They make it impossible to get refunded directly through them.

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hold themselves out to be the **** Charged $299 for a free service. Then, never delivered. Don't answer phone and disabled websites. No means of contact. The have my personal information

    Business Response

    Date: 11/20/2023

    We have confirmed that the individal filing the complaint is not a customer of ours.

  • Initial Complaint

    Date:11/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like others who have complained very recently, I applied for an *** at ******** only to be somehow charged by this company **** on XX-X-XX or ************* my ******** Credit card, for ************* me with my application. I have worked as an enrolled agent for *** for many years and was shocked that this bunch ****** EVEN ME into the **************** that companies like this use to confuse, deceive, and scam citizens who seek to file a free application with **** state revenue ************ **** SHAME on **** Please refund my money as you have for others who notice this ********** ******* ******* XXX XXX XXXX plez see several receipts for the charge. I have disputed it with credit card, with **** and on the 'assist' site. thank you for your service to consumers. I have used your site many many times. ******* *******

    Business Response

    Date: 12/15/2022

    Business Response /* (1000, 8, 2022/11/30) */ BBB Complaint Case #: XXXXXXX Consumer: ******* ******* Case Opened: XXXX-XX-XX EIN Filing Assist is a 3rd party EIN application assistance service and helped thousands of customers navigate the complicated EIN application process. We created a simplified EIN application, review all submissions for mistakes and handle any error resolution directly with the IRS on behalf of the customer. Many of our customers experience errors with their application which requires us to interact directly with the IRS on their behalf to resolve. In addition, we created a customer portal to retrieve EIN and business information at any time. We charge $269.00 for the services we provide and offer a full refund to customers who are not satisfied with our services. We do not store any customer data and do not share any data with 3rd parties. The site we created is dramatically different when compared to www.irs.gov. The single-page, simplified application was created by our EIN processing specialists to expedite the EIN application process with support tips along the way. Customer support via phone and email is also available to answer any questions. Before submitting an application, customers are REQUIRED to opt-in to our services with a clear explanation that we are a 3rd Party Designee and not affiliated with the IRS. In addition, the following disclaimer is included at the bottom of every web page and on system generated emails: "EIN Filing Assist is an application assistance and filing service that acts as a Third Party Designee to assist clients in obtaining Employer Identification Numbers (EIN) from the IRS. We are not affiliated with the Internal Revenue Service or any other federal or state organizations. We do not provide legal, financial or other professional advice. We are not a law or an accountancy firm nor are we affiliated with either. Users of this site may also visit ****************** if they wish to complete an EIN number application free of charge on their own, however they are not eligible for assistance or a simplified application process from us." The company strives to be transparent with customers and clearly states that we are not affiliated with the IRS or any federal or state organizations. In addition, we confirm that a customer can go directly to *********** to complete an EIN application free of charge on their own. There is also a Services & Pricing page with further detail on our company, the services we provide and associated pricing. The customer communication timeline is listed below: 10/3/2022 - Received application request from ******* ******* 10/3/2022 - Application review and submitted to the IRS with successful EIN generated and sent to customer's email on file: ***************** 11/5/2022 - Customer opened a case to the BBB 11/7/2022 - Customer sent a note to Customer Support (after BBB complaint was filed) requesting a refund and indicated that she disputed the transaction with Citibank. Customer Support is not able to refund a transaction that has been disputed with the bank. 11/28/2022 - Customer Support received a notice from our credit card processor that ******* ******* disputed her transaction. A refund was issued to the customer as per our agreement with the bank. Consumer Response /* (-5, 10, 2022/11/30) */ thank you. I will promptly respond so that the case may be closed once my credit card company informs me that the business in question has fulfilled their part of refunding the $269. Thank you to the BBB, an extraordinary asset for consumers.

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUD! This is fraud - language from their website: "services we provide including Simplified EIN Application, Application Preparation & Review, EIN Error Identification & Correction, Experienced Customer Service, Phone, Email & Fax Support, Secure Online Backup, Application Availability 24/7, Optimized Forms and our service is a Tax Deductible Expense". The company DOES NOT facilitate any of the aforementioned products. There is no simplified application as it is the same as the IRS website, there is no review process nor is there customer support as my calls and emails have been unreturned. As far as "secure online backup", I would like evidence of that as I am quite sure that is also fraud. They do not answer their phone.

    Business Response

    Date: 11/03/2022

    Business Response /* (1000, 5, 2022/10/28) */ BBB Complaint Case #: XXXXXXX Consumer: ******* ******* Case Opened: XXXX-XX-XX EIN Filing Assist is a 3rd party EIN application assistance service and helped thousands of customers navigate the complicated EIN application process. We created a simplified EIN application, review all submissions for mistakes and handle any error resolution directly with the IRS on behalf of the customer. Many of our customers experience errors with their application which requires us to interact directly with the IRS on their behalf to resolve. In addition, we created a customer portal to retrieve EIN and business information at any time. We charge ******* for the services we provide and offer a full refund to customers who are not satisfied with our services. We do not store any customer data and do not share any data with 3rd parties. The site we created is dramatically different when compared to ************ The single-page, simplified application was created by our EIN processing specialists to expedite the EIN application process with support tips along the way. Customer support via phone and email is also available to answer any questions. Before submitting an application, customers are required to opt-in to our services with a clear explanation that we are a 3rd Party Designee and not affiliated with the IRS. In addition, the following disclaimer is included at the bottom of every web page and on system generated emails: "EIN Filing Assist is an application assistance and filing service that acts as a Third Party Designee to assist clients in obtaining Employer Identification Numbers (EIN) from the IRS. We are not affiliated with the Internal Revenue Service or any other federal or state organizations. We do not provide legal, financial or other professional advice. We are not a law or an accountancy firm nor are we affiliated with either. Users of this site may also visit ****************** if they wish to complete an EIN number application free of charge on their own, however they are not eligible for assistance or a simplified application process from us." The company strives to be transparent with customers and clearly states that we are not affiliated with the IRS or any federal or state organizations. In addition, we confirm that a customer can go directly to www.irs.gov to complete an EIN application free of charge on their own. There is also a Services & Pricing page with further detail on our company, the services we provide and associated pricing. The customer requested a refund on October 14, 2022 and was sent a response by Customer Support on the same day confirming the refund was issue. The relevant email correspondence is attached. Attachments: 1. ******* ******* - Customer Support email chain with confirmation of refund. Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business fully refunded my payment promptly. I would like to withdraw my complaint if possible.

  • Initial Complaint

    Date:05/10/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******* I applied for an **** The way the website is setup, I was under the impression I was applying through the **** I filled out the information requested, even providing personal information, and had to pay a fee of ***** I should have stopped there, as I was told an *** is of no charge, but thought maybe because I was a new business. In any case, on *** I reached out to the support email on the confirmation email stating I never received the **** even questioning if I did it correctly and inviting a phone call to discuss. Their response was that they sent the *** on **** I emailed support again stating and showing a snippet of an inbox search with no email. No response. I filed a dispute against them with my bank on *** and spoke with a bank rep on ***** who gave me a phone number. I have now called 2x today ******* once outside hours and once within their stated business hours- no pick up, and no response to my 2 voice messages. I also emailed ** on **** ********* a refund. Third ****** I think this is a scam. They are robbing people who are not well informed around this matter. I expect a ****** and will do whatever I can to get that. I have attached the email chain for review. The number I called today was ************* I called once at ***** EST and left a voice message. I called again at ***** EST and left a second message pleading for a refund and response.

    Business Response

    Date: 05/27/2022

    Business Response /* (1000, 5, 2022/05/16) */ BBB Complaint Case #:******** Consumer: ********* ************ Case Opened:*********** EIN****************** is a 3rd party EIN application assistance service who has helped thousands of customers navigate the complicated EIN application process. We created a simplified EIN application, review submitted applications for errors and handle any issues that arise directly with the IRS on the customer's behalf. In addition, we created a customer portal to store your EIN and business information and provide customer support along the way. We charge $****** for the services we provide and offer a full refund to customers who are not satisfied with our ********* The site we created is dramatically different when compared to ************ The single-page, simplified application was created by our EIN processing specialists to expedite the EIN application process with support tips along the way. Customer support via phone and email is also available to answer any questions. Before submitting an application, customers are required to opt-in to our services with a clear explanation that we are a 3rd Party Designee and not affiliated with the IRS. In addition, the following disclaimer is included at the bottom of every web page and on system generated emails: "EIN-***************** is an application assistance and filing service that acts as a Third Party Designee to assist clients in obtaining Employer Identification Numbers (EIN) from the ***. We are not affiliated with the ************************ or any other federal or state organizations. We do not provide legal, financial or other professional advice. We are not a law or an accountancy firm nor are we affiliated with either. Users of this site may also visit ****************** if they wish to complete an EIN number application free of charge on their own, however they are not eligible for assistance or a simplified application process from us." The company strives to be transparent with customers and clearly states that we are not affiliated with the IRS or any federal or state organizations. In addition, we confirm that a customer can go directly to www.irs.gov to complete an EIN application free of charge on their own. There is also a Services & Pricing page with further detail on our company, the services we provide and associated pricing. Please see the below timeline of events regarding the order from ********* Z.: 1. Saturday, ********* ******** - ********* Z. placed an order on ********************* Comments: Order placed outside of business hours. Orders fulfilled Monday, *** ** **** 2. Monday, ******** - Order fulfilled with EIN and official *** ************ letter sent to the email on file (**************@yahoo.com) 3. Thursday, ******** - Customer sent email to Support checking status of order. Customer Support responded in same day confirming the order was fulfilled and sent to the email on file. Customer could not locate the email and another one was sent with the EIN and official IRS confirmation letter. See attached email chain. 4. Tuesday, ********* - Customer disputed transaction with bank and was given a refund. See refund confirmation email. Summary: The customer placed an order with our company and the order outside of business hours. The order was completed the following Monday per our guidelines and sent to the email on file. The customer reached out to Customer Support to inquire about the order and was promptly given a reply and another email with the completed EIN. The customer disputed the transaction with the bank and was promptly given a refund despite the fact we fulfilled the contracted services. Supporting Attachments: 1. Completed Order confirmation email with EIN 2. Customer Support Email chain confirming the EIN was fulfilled and resent to the email on file. 3. Email with customer confirming refund.

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