ComplaintsforTrademark Terminal
Trademark Consultant
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I paid Trademark Terminal to help me trademark a name/phrase and they did not do what I paid them for. I originally contacted them on September 2nd, 2020 (see below):support . <**********************************>Wed, Sep 2, 2020, 11:48 AM to me Good Day!Thank you for choosing Trademark Terminal; your Trademark Application has successfully passed the Application Filing Stage and Entering into the Examination process by ***************** Patent and Trademark Office.I constantly followed up with them over the course of 2 years and eventually they just stopped replying. Last communication from them was in March 2022 (see below):support . <**********************************>Thu, Mar 10, 2022, 12:38 PM to me Hello *****,This might take a few months or so. It's not in our hands otherwise we could tell you the exact time frame for this process. However, as it's already at the last stage of the process, this will not take much time to complete the process.We appreciate your patience.Thank you. Regards Trademark Terminal.I would like to be refunded by this fraudulent organization. In full.Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Filed a Trademark request with Trademark Terminals and paid the following:$100 Inv #******* dd 5/29/2020 Basic ********* *************** Search + Case Review by an attorney $49 Inv # ******** dd 5/30/2020 Trademark Registration: Basic Package + *************** Search + Case Review By An Attorney $550 Inv# ******* dd 6/1/2020 USPTO Filing Fee $698 Inv# ******** dd 12/30/2020 Office To Action Response Trademark Terminals has not been forthcoming, very uncooperative and has provided almost zero communication and follow up and feedback status on the filing.They initially said that the delay in the process for my trademark application was due to the volume and backlog from co-vid. But, in a word, everything appears to be very much like a scam.I am requesting a refund.Thank you for your assistance.Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came upon Trademark Terminal when I was doing a search on how to apply for a Trademark. Trademark Terminal appeared on the first page of the search results and offered to file a Trademark for only $49. I looked into them thinking in the back of my head that it could be a scam, but I didn't find evidence to suggest that at the time. I was in a rush to get my Trademark application started so I went ahead and paid the $49 on February 27, 2021. I ended up paying $700 as part of of the USPTO classification fees shortly after that, and then $799 for a case manager. The application was filed on March 2, 2021, and I knew it could take up to a year or more sometimes for an application to be processed. But after almost a year passed and I had not heard anything, I looked up my application on the USPTO website and it said that my application was terminated "for various reasons including because the company that assisted you with the filing of your application was not authorized to practice law in the United States". So on February 25th, 2022, I asked for a refund. They told me that many applications got temporarily suspended due to bulk submissions but that they assure me that the chaotic situation would be resolved very soon. I waited until July 17th, 2022, and then reached out about a refund again. Again they fed me some excuse (this time it was systematic difficulties) and showed me a fake document that showed that my application is live and awaiting examination. I knew this doc was fake because the header was different from a real USPTO doc, and it showed my email under "correspondent e-". Whereas when I obtained docs directly from USPTO, my email wasn't listed anywhere- they had a trademark terminal email listed (so that they would get all the correspondence). I filed billing dispute claims with my bank for every payment I made, but because too much time has passed (which is the nature of trademark applications), they couldn't do anything. I'd really like my money back.Initial Complaint
04/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I engaged Trademark Terminal to file two trademarks, one for Epic Arcade and one for Epic Eats: I had multiple charges as once they investigate, you pay another fee to file the trademarks on my behalf. I wanted to note: It can take years to receive approval for the trademark filing. Unbeknownst to me, I went online to look and noticed an e-mail was sent to Trademark Terminal and not me... that they were in violation of filing for trademarks as they are not authorized to do so... this is from the US Trademark Office... the noticed was sent in January of this year, 2022.... realizing I was being charged for a service they could not fulfil, I filed a claim with my credit card company. The credit card company stated these were charged but to much time has passed from the date of the charge... Well, of course it was too much time, but it takes time for the filing and second, they fraudulently charged me for services as they did not perform the services that they were engaged to perform. The credit card company did go back to the merchant to dispute but the merchant (TradeMark Terminal) said it was to much time had passed. I don't understand how they can still be in business but yet not be held liable for their fraudulent charges against my account. March 4th , 2020 -$49 charge for investigating Trade mark for Epic Arcade March 10th, 2020 - $49 charge for investigating Trade mark for Epic Eats March 10th, 2020 - $550.00 charge for filing the trade mark for Epic Arcade March 10th, 2020 - $275.00 additional filing charge for Epic Arcade March 11th, 2020 - $598.00 charge for filing the trade mark for Epic Eats Page 7 of the attachment states about Trademark Terminal as they cannot file any more trademarks... which ultimately means.... they did not perform the service they stated they would perform and had done so fraudulently.Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I hired trademark falcon with assurance I would be trademarked a year ago for 2 names. I cannot get in touch with anyone via email or phone. My names are now said to be dead and no one will get back to me. O spent well over **** for this service.Initial Complaint
03/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They seemed like a legitimate business. I just checked my status on the ***** website and it shows it's rejected in January. I have not heard from the company since June and I have reached out. I would like a refund since they did not seem to complete the process properly and have failed to communicate in over 7 months.Initial Complaint
02/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid $550 on 3/3/2020 and $698 on 10/14/2020 for assistance with trademark application. I have spoken to USPTO.gov and have been advised that this company has been sanctioned with providing false information and using erroneous email addresses (*************************************************) so that I, the client wouldn't receive correspondence regarding the application status. Each time I contacted the company, I was advised that there was a delay due to the pandemic and to be patient. I have now realized that my application has been denied and terminated by USPTO.gov on 1/25/2022. I have attached documents obtained from USPTO that I never received, as the email address used did not belong to me. Under the circumstances, I'd like to request a refund per the advise of USPTO. Trademark Terminal has advised the following via email on 2/23/22 in an effort to continue to stall me: Kindly note that there have been multiple affiliates due to systematic difficulties in the USPTO. Currently, they are experiencing an unprecedented surge in new applications over the past year. The United States Patent and Trademark Office has received thrice as many applications as compared to the previous years so, in order to confirm the applicant's legitimacy, they have decided to investigate every single application and confirm its authenticity before proceeding any further That is why there are lots of customers facing such issues but not to worry about it. Our compliance and legal department are in process of sorting out this issue on our end at the highest priority. Due to bulk submissions, applications submitted along with the ones that got rejected, ended up being temporarily suspended as well; however, we assure you that this chaotic situation will be resolved very soon.Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid this company over $**** To file my trademark and have it down right this company scammed me out of my money and I found that out from *****
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.