Business ProfileforGeorge Meyer AV
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4844 W Jefferson Blvd, Los Angeles, CA 90016-3921
- Alternate Business Name
- George Meyer Audio & Video Services
- Business Management
- Customer Service
- Contact Information
Principal
- Customer Service
Customer Contact
- Customer Service
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Francisco Z
1 star10/21/2021
George Meyer AV Response
10/27/2021
To summarize: Most repair services charge an evaluation fee to diagnose the problems and issues that customer units are having. The reason for this is because the diagnostic time is often more than half of the total labor hours needed for service. We do not know exactly what parts we need to order until that diagnostic process is completed. In this case, we needed a specific printed circuit board, which, unfortunately, was no longer available. We did not know this until we went to order that part from the manufacturer. We searched around to see if we had, or could get, another unit of the same model in hopes of taking the board from it. We were unable to find one.
We broke the bad new to Mr.******, who proceeded to write multiple complaints and bad reviews, claiming we simply took his money and didn't offer a repair solution. There is no repair solution, the parts necessary to do the repair do not exist. We tried to find an alternate source but were unable to do so. We explained this to Mr. ****** but he was unwilling to acknowledge our efforts.
The evaluation fee comes with one deliverable, that is the estimate of parts and labor time to complete the repair. We furnished the estimate as promised. Mr. ***** knew this in advance as we explain it to each customer prior to taking in a component. Our work order also explains the policy in detail: "For out of warranty equipment only, an $80 ($135 for televisions, $150 for projectors) estimate fee is nonrefundable but will apply to the cost of repair, if completed."
We also explained that the BBB had an expired email address on file for us and also an old physical address. We had not received notifications about reviews or complaints for many years. Once we discovered the presence of customer comments on the BBB site, we immediately began the process of updating our information so that we could respond. This was also explained to Mr. *****a. He chose to ignore our responses and continue to misrepresent the transactions between him and our company.
Customer Response
10/27/2021
I should say that I am surprised at the virulence of the business in their responses. I don't think that this is good business practice. The bottom line is that I am out $80 and no closer to fixing my problem. What are they loosing? If anything, they gain $80. I was hoping that they would be more willing to reach a settlement, but in lieu of that they would be wiser if they treat their customer better.
George Meyer AV Response
10/28/2021
It appears that only outcome acceptable to Mr. Zaera is to repair his receiver (impossible as the necessary PCB is unavailable) or refund his $80. At this time, we are at a financial loss, as our technician and support staff have invested time doing his evaluation and parts research. The fee cannot be refunded. Since he as been unwilling to acknowledge our predicament in completing his repair and has even accused us of charging him and doing nothing, we will terminate this conversation. We wish Mr. Zaera the best of luck in getting his receiver repaired.
Customer Response
10/29/2021
Incidentally, I found in Yelp that others have the same complain. It is not just me that thinks that theirs is not a good way to operate the business.
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