ComplaintsforVacation Rental Connect
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I rented a property through Airbnb and Vacation rental connect was the host. Hours after I rented the property Vacation rental connect called and said the property was not available due to maintenance issues and they wanted me to cancel my reservation so that they want get penalized for canceling on there end. I reached out to Airbnb and they informed me that the host had to cancel and refund my money back. And Airbnb spoke with them and told them to cancel my reservation but the host is not trying cancel the reservation because they will get penalized so now Im stuck without vacation rental and money. After 20back to back calls to Airbnb vacation rental connect says oh the property is fine but I was told ac was broken roof had holes and the house had a water leak and the house was flooded. But it got mysterious fix in the matter of 2hrs at 2am after they were demanded to give me a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.