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Business Profile

Vitamins and Supplements

O Positiv Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vitamin supplements from O Positive on February 5, 2025 and paid $58.30. When I placed the order, there was a box to check to indicate if I wanted to receive these vitamins on a recurring basis and I did not check the box. I do not want recurring orders without verifying that the product is to my satisfaction. I checked my bank statement this morning and see that another $29.15 was charged to my bank account for items that I did not order. I tried calling the 800 number to settle this *************) but all I got was a recording indicating that I needed to send an email to ********************************** however, that email address does not exist and the email bounced back to me. Please help.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2 pack of the Uro womens probiotics that was delivered on 02/21, I paid roughly 56$ and some change . When I received the package I could tell there was only one bottle before opening however I was unsure if this time I had maybe gotten a larger bottle with double the amount from the previous month so it was like two bottles. As soon as I opened and noticed I sent the complaint via tik tok where I ordered it showing a pic of my bag and the one bottle as I submitted for a partial refund , they have refused an even partial refund stating they needed more proof of which Im not sure what else they need ? I just wanted any a partial credit for the one bottle they didnt give me

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept of 2024 I was emailed they had sent out another order of vitamins, I quickly emailed them to stop processing as I didnt not need or want any further orders from them and Id like to have a refund. I received an email a few days later that they cancelled order and Id be refunded, the time for the refund as elapsed and Ive yet to get any type of payment from them. They continue to give me the run around and tell me to contact my bank to track the refund which isnt heard of as per my bank

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company for a refund due to the fact the pills are making me sick. Now Im being charged again for an account I never knew was made. I have tried to go to said acct but the site says unable to find and I cant seem to get through to them at this point.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father (**** *****) ordered some supplements from OPositiv about a year ago to help him with bladder issues. They have not helped and now he is deceased. I tried to contact the company to STOP the subscription, but they only have an email available and will NOT respond to REFUND the last delivery and to CANCEL the subscription as he is no longer alive. I have emailed them multiple times and tried to find a customer support phone number, but they don't have one listed.

  • Initial Complaint

    Date:08/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out several times to be able to sign into my account to change my billing address with no response. I am being charged every 3 months for the product to be delivered to a house I dont live in.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially subscribed for vitamins from o positive. I cancelled my subscription and we moved. They charged me for a month and sent it to my old address. They do not have a phone number. I sent 3 emails requesting a refund and where to return un ordered package. They refuse to respond.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a discounted bottle of supplements and then canceled due to the fact it did not work for me. I am still receiving new bottles and new charges to my credit card.

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two bottles of Meno Gummies and on bottle of URO Capsules. When my order arrived there was No Meno Gummies and three bottles of URO Capsules.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to update my payment information on the website. Instead of doing it on the website, I am emailed a link to use. That link takes me to ShopRunner instead of my payment method on O Positive. I have already updated my payment method on Shoprunner, but O Positive doesn't have a way to update it directly with O Positive. I keep getting emails stating that my payment didn't go through for my subscription, but there is a glitch in the system that doesn't allow me to update it. There's also no customer service telephone number. I am very frustrated having to jump through hoops like this. *****, please do something with your website.

O Positiv Inc is NOT a BBB Accredited Business.

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