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Business Profile

Vitamins and Supplements

Stunning After 40

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 158 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a onetime purchase October 2024 and since then I have been charged $99 and $199. I have tried to call and reach them through their contact me page with no response. I had to cancel my credit card to avoid any more charges. I disputed the charge and they said I received product and would not refund the charges which is a lie. I tried to report as fraud and that was no help either. This was not a subscription and I was never notified that I would be receiving additonal charges. I am out $300 and very disappointed. Please help!!

    Business Response

    Date: 04/15/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ****** on my credit card and had no idea why or what for. I disputed the charge with my credit card company who did an investigation. Stunning over 40 stated the charge was for a subscription. The credit card company put the charge back on my account. I called the ******************* stating that I didnt knowingly sign up for a subscription and I had emailed Stunning Over 40 repeatedly asking for a refund. I then sent the credit card company my chain of emails. Stunning Over 40 emailed me that they had cancelled my subscription but was unable to issue me a refund because the subscription had already been processed. This is unacceptable. I didnt sign up for a subscription and have no idea what this subscription is even for. I have been charged ****** for absolutely nothing. This is dishonest and unacceptable.

    Business Response

    Date: 03/26/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23104485

    I am rejecting this response because:
    I did not sign up for a subscription. I dont even know what the subscription is for. You charged me ****** for absolutely nothing. I appreciate that you cancelled the subscription that I didnt sign up for but that is insufficient. A reputable company would refund this charge. I dont know why this is such a difficult task for you to do. Do you think that it is ok to charge someone for something they didnt knowingly sign up for and the. When it is brought to your attention you dont submit a refund? Again I dont even know what this subscription is even for. I have received NOTHING for ******. That is unacceptable.
    Sincerely,

    ******** ***********

    Business Response

    Date: 04/01/2025

    Hello
    We've looked into your missing package concern. According to our records and tracking number, your order was successfully delivered on to the provided address.
    Please check with household members, neighbors, or any secure delivery spots. 
    Given the confirmed delivery, we're unable to issue a refund at this time. As per our terms of service, which you have agreed to, we are not responsible for packages once they are marked as delivered. 
    Best Regards

    Customer Answer

    Date: 04/04/2025

     
    Complaint: 23104485

    I am rejecting this response because:

    The only thing I received was 1 bottle of pills that I have REPEATEDLY asked you where to send back. I did NOT order them. This was your response (see below)I find this whole thing extremely frustrating and totally ridiculous that you will not refund me the ******. You expect me to pay for literally nothing. You are the worst company I have ever dealt with.  I was willing to send the bottle back because I didnt order it and I dont want it. All I want is a refund which is something you can do but you would rather argue with me. ******** some great customer service. You should be proud. 

    On Mar 17, 2025, at 12:17?PM, ***********************************@**************************<*********************************************************> wrote:


    ?Hello,

    Thank you for reaching out, and we're sorry for any inconvenience this has caused. We understand how frustrating this must be and want to clarify the situation.

    The bottle you received is not part of any subscription or charge for productsit was sent as a complimentary item alongside your subscription. 

    We'd also like to confirm that your subscription has been canceled to ensure no further charges will occur. While the bottle is yours to keep as a goodwill gesture, please rest assured that no additional products will be shipped to you moving forward.

    Kind regards,

    Sincerely,

    ******** ***********

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2024 I made a ONE TIME PURCHASE (never was it a subscription of any kind) to Stunning after 40. On my most recent credit card bill I noticed an unauthorized charge of $199.00 to my account from this company. I then went through previous months and also noticed another unauthorized charge of $99.00 to my account. I immediately researched customer service for this company and sent them an email stating I never authorized these charges nor did I sign up for any subscription. I have heard no response. I also tried a phone number to which it rang one time and went to a generic voicemail that did not identify where I was calling. I also contacted my credit card company to report fraud charges on my card. 10/02/2024 a $99.00 charge was made and 02/02/2025 a $199.00 charge was made.

    Business Response

    Date: 03/21/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23084948

    I am rejecting this response because: I am rejecting the response from Stunning After 40 to which they are only canceling a subscription (that I did not authorize) and state they will not charge me moving forward.  I am demanding that the unauthorized, fraudulent charges made to my credit card on October 2, 2024 of $99.00 and another unauthorized, fraudulent charge of $199.00 made on February 2, 2025 to that same credit card be completely and fully refunded. The total charges of $298.00 were absolutely unauthorized as well as a subscription to which I never signed up for. 

    Sincerely,

    **** *******

    Business Response

    Date: 04/01/2025

    Hello
    We've looked into your missing package concern. According to our records and tracking number , your order was successfully delivered on to the provided address.
    Please check with household members, neighbors, or any secure delivery spots. 
    Given the confirmed delivery, we're unable to issue a refund at this time. As per our terms of service, which you have agreed to, we are not responsible for packages once they are marked as delivered. 
    Best Regards

    Customer Answer

    Date: 04/03/2025

     
    Complaint: 23084948

    I am rejecting this response because: I NEVER AGREED TO A SUBSCRIPTION TO THIS PRODUCT.  Especially one that would increase from $89.00 to $99.00 then to $199.00! Those charges were made to my credit card without authorization and never did I sign up for a subscription.

    Also, I have read where other people have reported Stunning After 40 to the BBB for the exact same issues of fraudulent ($99 & $199) charges to their credit cards as well.  This is not an isolated incident with ***** seems to be a pattern of how this company operates. 

    Sincerely,



    **** *******

    Business Response

    Date: 04/15/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 1, 2024 and Feb 1, 2025 Bought a 1 time supply in August of 2025 that I was charged for and paid for. Then was charged 3 months later(10/1) and a again 3months later (2/1) and never received product. Sent an email to the company in October and was told they canceled the subscription that I never even subscribed to. I would like the $298.00s refunded to my card.

    Business Response

    Date: 03/21/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a one time purchase in August 2024. In January of 2025 I received a charge on my credit card for $199. Received the bill called credit card company to dispute then received the product that I didn't order. I called with no response emailed no response. Sent the product back and they challenged my dispute with the credit card company. They have the product back and they still want $199.00!

    Business Response

    Date: 03/18/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is completing fraudulent charges on my credit card at which point now is theft. I paid the $69 for the product. They charged me $99 approx 3 mos later for a bogus email subscription that the website doesn't even mention. I received an email on 1/3/25 stating they would cancel my subscription. On 2/3/25, they charged me another $199 stating that it was due to a subscription renewal and would not refund since it had already been charged, totally negating the cancellation back in January 2025. This is theft and I would like to file a full complaint against this company. I am demanding a full $298 refund to my credit card.

    Business Response

    Date: 03/11/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The person representing this business is committing fraud. The website says you can cancel at any time and receive a full refund. ****** L who seems to be the person behind the website, sends an email stating she is not issuing refunds at the time, therefore keeping your money. Then because she has your credit card information, she waits a few months and then charges you for this made up yearly membership subscription that is not mentioned on the website upon making the purchase. She is committing fraud and needs to be arrested and sent to jail.

    Business Response

    Date: 03/25/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


    Customer Answer

    Date: 03/27/2025

     
    Complaint: 22974903

    I am rejecting this response because: this vendor is a scammer.  I requested for the one time purchase to be cancelled because the website stated that you can cancel and be refunded, which the vendor refused to honor.  I never signed up for a membership subscription, nor was there anything on the website stating that I would be automatically enrolled, nor was there any warning or follow up email communication stating that I was automatically enrolled in this made up membership subscription.  This vendor committed money laundering/fraud and needs to be put in jail.

    Sincerely,

    ****** ******

    Business Response

    Date: 04/03/2025

    Hi,

    I sincerely apologize for any misunderstanding regarding your subscription. We completely understand how frustrating this may feel, and we want to clarify the situation for you.

    When you initially signed up, the auto-renewal feature was enabled to ensure you received uninterrupted access to your supplement resources. However, we understand that this may not have been your intent, and we're here to make this right as much as possible.

    While we are unable to provide a refund due to the policy for subscriptions that have already been processed, your subscription has been fully canceled to prevent any future charges.

    If theres anything we can do to further assist or if you need additional resources, please dont hesitate to let us know. We genuinely value your satisfaction and are here to help.

    Thank you for your patience and understanding.


    Customer Answer

    Date: 04/16/2025

     
    Complaint: 22974903

    I am rejecting this response because:

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a one time order Jan 23rd for $73which I have not received yet. Then on Feb 6 they charged by debit card again for $199 calling it a subscription. There is no where on invoice or ordering webpage that says that I am signing up for a subscription. I would like the $199 refunded and they refuse. I am also still waiting for the product from the first order?

    Business Response

    Date: 02/26/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stunning After 40 On October 12, 2024 I ordered a 3 month supply of the probiotic and I did NOT sign up for recurring refills. If I wanted that, then I would have signed up for that. No where on the website does it state that it automatically signs you up for it. On February 2, 2025 I was charged another $99.00 for a refill I did not agree to!

    Business Response

    Date: 02/26/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


    Customer Answer

    Date: 03/04/2025

     
    Complaint: 22936543

    I am not rejecting the response, but what about the charge of $199 for product I didn't receive.  Will I be getting credit for that?  

    Sincerely,

    ****** *********

    Business Response

    Date: 03/11/2025

    Hello,

    Thank you for your response.

    Unfortunately, since the payment has already been processed, were unable to issue a refund at this time. However, I want to assure you that your subscription has been successfully canceled, and you will not be charged moving forward

    If you have any further questions or need assistance with anything else, please dont hesitate to reach out. Were happy to help!

    Thank you for your understandingwe truly appreciate your support.


  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the summer 2024 or close to the summer time I purchased from this company a 1 time order, the item didnt even work, February 2025 I was looking into my ************** account and this company charged me $199 for something I didnt even order and now they refuse to give me my money back, theyre telling me I had a subscription I know that I NEVER signed up for. They first off advertise money back if you didnt like the product and they cant even give me my $199 back they took out all these months later which I did NOT have a subscription. That money in the account is also for my families Dr ************* prescriptions since it is a health savings account and they just stole my families money out of that account god forbid anyone needs to go to the hospital or for any prescriptions we need. I want my money back they STOLE without my consent!!!! They took this money, there was NOT a subscription!!!

    Business Response

    Date: 02/26/2025

    Hello,

    I sincerely apologize for the inconvenience.

    Please rest assured that your subscription has been successfully canceled, and you will not be charged moving forward.

    If you have any questions or need further assistance, please dont hesitate to reach out.

    Wishing you a wonderful day!


Stunning After 40 is NOT a BBB Accredited Business.

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