ComplaintsforThe Dress Outlet Inc

• Initial Complaint

  04/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a dress online on ********* and **** was immediately deducted from my bank account, the next day I received a text saying a shipping label was created and i will get notified when it ships. I then received a text saying your dress order has shipped and had a tracking number included. I checked everyday for a week and there was no movement with my package. I started trying to contact the dress outlet via phone, email and text. Everytime I sent an email i received an automated response saying they will get back to me.

  

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/04/20) */ Hi ****. We are so sorry for the inconvenience. We understand that you need this dress for a special occasion. As communicated with you earlier today through text, your refund has already been processed.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a purchase on March 28, 2022 online at the Dress Outlet website. I received the dress in April. I returned the dress 2 days later because it was a size to small. I paid for the postage to return this dress. But when I received the email from Dress Outlet their was no deduction from me returning the dress. In their return policy they failed to mention that you are liable to pay to return the dress, but what they do mention is a 20% to restock the dress. According to Klarna whom I made a payment of 28.18 to as part of a 4 payment plan with them I still owe $34.53, which the 28.18 was subtracted from and I owe them $6.35. But the Dress Outlet still owes me money. Nobody does business like this, they must mention to the consumer somewhere in their return policy that they are not responsible for giving you a refund back on the postage you pay which I want my refund back.

  

  Business response

  04/19/2022

  Business Response /* (1000, 5, 2022/04/07) */ Hello - as stated on our return policy, there is a 20% restocking fee on our returns and the customer will pay for the shipping fee going back to our warehouse for all returns: ********************************************

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an outfit from The Dress outlet for a wedding I was attending, this is the first time I ordered from this company and it will be the last. The size chart if way off, I got the size based off my ************ and when it arrived it was super small and *********** They say right on their ******* ****** free returns but what they fail to do through the checkout process it warn you that they stick you will having to pay for return shipping and a 20% ********** fee!!! I bit the bullet and paid for the return shipping (18.35), and its been in their possession for a week and I still haven't received my ******* When I asked to speak to a manager about it they said no manager was available and they would not waive the ********** fee. I want a full refund, they don't make it clear enough on their website and just want to take advantage of ******* Do not shop *****

  

  Business response

  11/24/2021

  Business Response /* (1000, 5, 2021/11/12) */ Hi, We received your return- we extended our help after if you wished for us to find you the right size. The item you chose is a non stretch and measurements are accurate to what is displayed, that was our reason to refuse the full refund. We have our chat and email services to help you with sizing. We can refund your order-

• Initial Complaint

  09/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed my order on Wednesday, September 22nd. According to their shipping policy all orders are processed and shipped in 1 day and receive it in 5. I contacted the company on Saturday, September 25th asking when my order will be shipped out. I was told they needed to contact the warehouse. I contacted the company again on Monday, September 27th and my order has yet to ship. I haven't heard back from them. I stated I need the dress for October 1st. Payment has cleared the bank.

  

  Business response

  08/17/2022

  Business Response /* (1000, 5, 2021/09/29) */ Hi ****, we completely understand the delay I've confirmed with the warehouse that stock was ******** Please let me know if you wish for us to send it or if you prefer a refund of the order. Contact me directly, thank you. Consumer Response /* (3000, 7, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per the company's request I emailed them directly regarding a replacement or refund. I questioned a replacement dress. Once again I have yet to receive a response. Please refund my money as I have 2 days to attempted to find something to wear for a very important event. It has been over a week since I purchased the dress. The company's ships in 1 day policy and receive in 5 days is false advertisement. Business Response /* (4000, 9, 2021/09/30) */ Hello ****! Yes, we have refunded this already and you will also receive a notification for that via email. We apologize for the delay that happened, and rest assured that we'll use this as an opportunity to work on our process. Have a lovely day, and stay safe! Consumer Response /* (2000, 11, 2021/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolution was made. Company refunded my money.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The dress I ordered did not fit properly, it was too large. It was disappointing as the dress was to wear to my sons wedding and it was perfect in every other way. In my attempt to return the dress, I informed "The Dress Outlet" that I was willing to pay a restocking fee as well as shipping, also that all tags were still attached,and the dress was in the original plastic garment bag. They informed me that due to the fact that their return policy was only 5 days, the dress could not be returned. I have asked them a few times now to please reconsider, as I was unaware of such a short return policy and the dress is in perfect condition for them to resell.

  

  Business response

  08/18/2022

  Business Response /* (1000, 5, 2021/09/24) */ Contact Name and Title: **************** Manager Contact Phone: XXX-XXX-XXXX Contact Email: ************************ Customer requested a return request beyond an acceptable time for a return the order delivered in july and requested late August. Attached is our return policy located on our returns page. All customers receive a paper invoice with the return instructions and the timeline to request a return, chat, email, returns page and checkout all locations of where our returns are visible and clearly stated. Consumer Response /* (3000, 7, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept or agree with the response from this business. BUT, It is apparent that there is not a solution being offered that would benefit both parties. I intend to write a review on their website that reflects my disappointment in their copy and paste responses and I will alert future customers of their unrealistic 5 day return policy as well. Consumer Response /* (2000, 10, 2021/09/25) */ At this time, I am I give permissiom to consider this case closed.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered on July 19, 2021. Received on or about July 27th. Requested a return on or about Aug 16. Was denied a return, exchange or any action with original tags. Return policy is 5 days. This is a ridiculous amount of time to receive and determine if the dress will work.

  

  Business response

  08/17/2022

  Business Response /* (1000, 5, 2021/09/24) */ Contact Name and Title: **************** Manager Contact Phone: ********** Contact Email: ************************ Customer requested a return request beyond an acceptable time for a return the order delivered in july and requested in August. Attached is our return policy located on our returns page. All customers receive a paper invoice with the return instructions and the timeline to request a return, chat, email, returns page and checkout all locations of where our returns are visible and clearly stated. Once a customer places an order, customer agrees to the terms of the policy including the restocking fee. Consumer Response /* (3000, 7, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not disputing above. I am disputing the absurd time frame in which to return items. This is a ridiculous amount of time to return a dress with all tags attached. I want a refund, prepaid return label with no restocking fee. Business practices should be reviewed or take in to consideration how other businesses proceed with formal wear by providing "try on" dresses for a small charge with a reasonable time frame to return. Business Response /* (4000, 9, 2021/10/01) */ We have understood your concern of a short return time frame, however in this case specifically is about this return request. In addition, a request of sending a prepaid label and full refund is also addressed in our policy. You may return the order but it still follows the return policy attached. Please let us know if you wish to continue with the return. Consumer Response /* (4200, 11, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business doesnt make sense. You want me to send the dress back, pay to have it sent back but you wont exchange or refund my money.

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