We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Massage Supplies

MedicPure

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Supplies.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1 pair of hearing aids on December 24, 2024. Never received to this date of Jan 8, 2025

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hearing aides on 11/21/2024 and they say they arrived at the post office on 12/12 but havent received them yet. Sent emails with no luck getting this solved. Either send the merchandise or credit my money back to my account. I live month to month on disability and could use my money back. Tried calling the number listed but it doesnt work. Help me!!!!!!

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shoulder therapy device on 11/29/************ I received a knee device.I would l8ke to exchange this for the ordered shoulder device.I've tried calling their customer service number, *************** but number is nolonger in service!Trying to get an exchange.*****

  • Initial Complaint

    Date:09/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a foot massager on August 5th and it arrived on August 9th. I was not happy with the foot massager from the very beginning. I had trouble working it even after contacting support. I asked for a full refund since the advertisements said 100 percent money back guarantee, that is what I expected. First they told me they would refund me 15 dollars and I could regift it to someone else. Then when I told them I wanted a full refund, they said I had to pay for shipping which is a lot since it is a large package and restocking fee. That is not acceptable to me. I should have bought it from ******. There would have been no issues returning it! I want my full refund including shipping and no restocking fee.

    Business Response

    Date: 09/30/2024

    If you can return the product to the address, we will process the full refund without the restocking fee. Please provide us the return tracking # and send it to: 

    ***** *****
    Goplus
    *****************
    Fontana, **, 92337

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of hearing aids from them and I havent received them I have emailed them three times and they will not respond to my emails. I would like to get my product or my money back.

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on July 23rd 2024 have not gotten a response email would not go through and phone has no voicemail or answer

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting over a month, received broken knee massager. Sent videos of broken massager too. July 18 was told replacement being sent and still nothing.

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Machine doesnt do what they advertised and it only works about half the time keeps shutting off gets hot

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shoulder brace for my husband from Medicpure on June 10th. They make you pay for shipping protection and their website states that item is shipped out within 24 hours. I didnt receive an email with shipping confirmation til 5 days later. The shipping tracking gave no information. After inquiring as to why, they would send a **** tracking number that just took me to the **** site that said a label was created but no item received. I have sent several emails and disputed the charge with PayPal. After numerous back and forth emails and case documentation, a knee brace was received on July 8th in a beat up box with no packing slip or identification that it came from the business Medicpure, but they claim its from them with a **** tracking number that now gave information. After telling the business they sent the wrong product, they sent several videos of petite Asian ladies using an extender strap so that the knee brace can be used as a shoulder brace. My husband is a typical American man, 200# and 6 tall, so of course the little extender they sent doesnt come close to fitting and even on myself the brace makes no sense on a shoulder .. hence because its for a knee. After I responded to the business that this extender didnt work, they have now stopped responding. I have begged for them to just refund me and I would send the brace back with no replacement. I just want my money back.

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items on their website which is Medicpure.com. I ordered a shoulder and knee unit. I ordered this on June 14th and the charge appeared on my credit card. I have sent 4 emails where it says contact us and never received an answer. I called but the way they have the phone number listed is incorrect it shows **************. I called it anyway and it cannot take messages because the phone is full of messages. But it sends you a text back that someone has to be answering because it said first I am on my way and the other three times I called it was text back sorry I cant talk right now. This is clearly a scam and I just want my money back.

MedicPure is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.