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Business Profile

Mobile Truck Repair

Tom's Diesel Truck and Trailer Repair, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tom's Diesel Truck and Trailer Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tom's Diesel Truck and Trailer Repair, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Traveling from ****** to ******, I broke down on I-5 near ********* on 11/19/24. Was told he would look at it the following week and given a verbal estimate of $2200 for a fuel injection pump, parts and labor. 3 Weeks later he still has not repaired it and stated he could have it done within 1 week. I never received a call from ***, I called a week later he states it's done and the bill is $4115.01. flew down to pick it up. On the invoice he charged me $2941.12 for the VP44 injection pump and $93.37 for a fuel filter plus labor and sales tax. The pump online is $1300 to $1600. I think it's fair to mark up parts but this seems like very excessive price gouging. I did get a couple other estimates for the same repair, both within $200 of ***** original estimate. Had he not excessively marked up the price on the part. The bill would have been very close to his original estimate. Now that the repair is done, I was forced to pay him to avoid him putting on a mechanics lien and me losing my truck.

    Tom's Diesel Truck and Trailer Repair, LLC is BBB Accredited.

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