Reviews

This profile includes reviews for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Netflix, Inc.

  121 Albright Way Los Gatos, CA 95032-1801

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  Netflix, Inc.

  PO Box 49021 Ellenton, FL 34222

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  Netflix, Inc.

  4141 S. Arizona Ave. Chandler, AZ 85248

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  Netflix

  PO Box 11645 Tacoma, WA 98411-6645

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  Netflix

  PO Box 9500 Manchester, NH 03108

Review Details

• Review fromKat Y

  Date: 03/25/2025

  1 star
  Premium Netflix plan locked on device screens unless Add Member was selected. Accidentally clicked Add Member when trying to access account and troubleshooting. Called Netflix to remove Add Member. This glitch changed our billing cycle which caused us to be shorted days which we already paid for. Called Netflix and was hung up on by 1st ***** when I asked for supervisor. Called back and their resolution was oh well not our problem take it or leave it. Cancelled account. No one should be forced to choose Add Member option just to access the account they already paid for. I alone have Netflix on 3 devices, plus 2 other household members who have Netflix on different devices, and we travel. They incorrectly assumed others outside our household were using our account. I explained all this but they didnt care.

• Review fromAr R

  Date: 02/28/2025

  1 star
  Netdicks was double charging on my AMEX, one account for me billed at the start of the month and one account for my wife billed at the end of the month. $15.49/mo on my wife's (exact same info and users as mine). They would not refund more than the most recent charge. Be on the look out if you lose your card and a new number is issued they will find a way to increase their revenue. Sus!

• Review fromWilliam H

  Date: 02/11/2025

  1 star
  I cancelled my subscription effective 1/27/2025 due to their ever increasing price and they somehow restarted my account without my knowledge or authorization and charged my credit card on file. I then had to spend 25 minutes on the phone with them to get it cancelled AGAIN and get a refund. The rude person on the phone continued to try to sell me a less expensive option. Will never subscribe to this service again!

• Review fromWilliam M

  Date: 01/20/2025

  2 stars
  Netflix has become an abomination. Netflix gets you interested in a show and then cancels it. Only watching fragments constantly leaves me feeling unfulfilled. Plus, there are way too many ads. Give one good reason to keep Netflix.

• Review fromJoanna B

  Date: 01/15/2025

  1 star
  Thought about signing up for an account and quickly changed my mind, but THEY STILL CHARGED MY CARD WITHOUT NOTICE OR RECEIPT. I only found out because I frequently check my card activity. Called Netflix first to find out why I was charged and they were able to tell me that I started to create an account and didn't complete it, but were unable to issue a refund without me handing over sensitive CC information. Contacted bank to cancel and report fraud. Although **** and ***** from Netflix were no help and the fraud investigation already begun, I called back and was helped out by **** whom helped to refund the unauthorized charge. **** is the only reason why this company even deserves a single star.

• Review fromDavid M

  Date: 11/17/2024

  1 star
  I've been a customer since 2010. There's been times over the years where I questioned the value of the content and contemplated canceling, but I always ended up keeping the service continuously until yesterday. Yesterday I discovered how much Netflix values me as a long time customer (hint, they don't). Like millions of others I attempted to tune into the live event for the ***** vs **** fight and received continual buffering, errors, or when it actually did work - horrible quality streaming. I get it, sometimes companies miscalculate needs and things like this happen. I resolved myself to handle the issue the next day by attempting to contact chat support and basically received a "We're too busy, try later" and the chat button was not *********, I looked up support phone numbers and called. There was an estimated 5 minute wait, actual wait was 10 minutes. That's fine.What isn't fine is the response that I received from the support ******** the start of the call, before me giving any of my account information I just stated "I'm upset with the experience that I paid for and what is your response?"Essentially the response was "We're sorry, we're researching and will do better next time"I didn't feel that was enough and asked for concessions on my account since I didn't get what I pay for. After giving my info, the agent stated "I see you have an old account, there's nothing I can do. We apologize for the experience"I pressured further and received the same *********** a nutshell:Netflix doesn't care that I've been with them since 2010?They don't value me and my $15.49/mo account?The official response is equivalent to "my bad, we're sorry"This response coupled with the seemingly long periods of time between 'good' content made me choose to leave Netflix as a customer as of 11/16/24. Had the response been a refund of the month and/or concessions for a few months, I might have reconsidered. That wasn't on the plate, so I'm gone to better platforms.

• Review fromScot M

  Date: 11/17/2024

  1 star
  Emailed to the CO-CEO. Hastings and not response. Netflix blames their issues on the tech and not the people running the tech. They also say the customer is lying. *** ********,I am writing to express my extreme disappointment with the customer service I received following the Tyson *********** experiencing significant issues during the event, I contacted your support team the following day. After a 10-minute wait, the ***resentative was unable to provide satisfactory answers to my questions. When I requested to be transferred to a supervisor, the ***resentative abruptly hung up on **** sought assistance through your chat support this morning, and I was told that the issues were caused by a server overload. The *** stated that the overloaded server was not a human issue so nothing we can do. My question is.... which human did not get enough servers? ******** the supervisor that I was on chat with said I was lying about being hung up on and that I could not watch the fight. ******** said they are the last point for customer service and no one to be transferred to. While I understand that technical difficulties can occur, it is unacceptable to dismiss customer concerns and accuse them of dishonesty.I have been a loyal Netflix customer for many years and have never encountered such poor service. It is disheartening to be treated with such disrespect, especially when your company is experiencing record profits. I urge you to take immediate action to address these issues and improve your customer support.

• Review fromRichard L

  Date: 11/16/2024

  1 star
  Waited on hold for over an hour to chat with support. They refused to credit my bill after having a service interruption.

• Review fromDrew G

  Date: 11/16/2024

  1 star
  Live event was soo poor we couldn't even watch it.

• Review fromShay H

  Date: 11/16/2024

  1 star
  Im actually on the phone at 12:07pm central time with a representative for Netflix goes by the name of Ming wouldnt give last name i called concerning the constant glitch that occurred yesterday during the **** ***** and **** **** fight. Because of the constant loading and buffering i was unable to watch the fight. I called in today to see what is it that could be done due to the inconvenience and spoke with the representative ming. Ming stated that it was nothing he could do about that and that everyone experienced the same issue i made it clear that because everyone experienced the same issue did that mean that it was our fault as consumers and he again stated how nothing was able to be done. I asked to speak to a supervisor ming then held the phone for a few minutes (didnt actually place me on hold) told me hes waiting for a supervisor to become available i told him that was fine and i continued to hold Ming then actually placed me on hold where the music played picked up and said his name was ******* with the same exact voice smh what a joke Ill be cancelling