Business Profile
Entertainment
Netflix, Inc.Headquarters
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Complaints
This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 985 total complaints in the last 3 years.
- 363 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We pay for a premium household account at ********************. Our family includes my husband, two daughters, and me. Our oldest daughter is a college student at a school in a different state. Netflix is keeping her from using our account because she does not have her device on the same wifi. It seems like Netflix is trying to cheat families by making them pay extra for their children's devices when those children are away at school. Netflix customer service has a work around that requires my husband, whose email and phone are tied to the account, to receive a code and send it to her everytime she wants to watch something. That, to me, is making the contract for their service overly burdensome and the "household" description of the plan deceiving.Business Response
Date: 04/22/2025
We would like to thank **** ******* for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixCustomer Answer
Date: 04/24/2025
Complaint: 23216406
I am rejecting this response because: This is a canned response and the information provided does not remotely address the problem that I complained about.
Sincerely,
**** *******Business Response
Date: 04/24/2025
April 24, 2025
Complaint Case #: 23216406
Thank you for your follow up.
Unfortunately, we are not able to locate an account based on the information provided.
To further investigate this matter, we kindly ask the consumer to contact our *************************** at ************************************************************************ and provide our agents with the email address associated with their Netflix account or exact method of payment associated with the charges to attempt to locate the account and resolve the issue.
Please know that for security purposes, members need to pass a standard authentication process in order for our **************** representatives to take actions on an account.
Thank you for understanding.
Sincerely,
NetflixCustomer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and will follow up directly with Netflix.
Sincerely,
**** *******Initial Complaint
Date:04/08/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
"you have every means too as a sup to resolve an issue 8:07 PM A Also about the ***** period we cannot provide any ***** period unfortunately, Anything else I can help you with Netflix before closing the chat?Abdul 8:07 PM call me back 50 ********** 8:07 PM A Okay! We cannot provide any call back, Thank you for contacting Netflix, I'm closing this chat." If you have any concerns, please visit ******************************* to save time contacting back with us. Thank you for being a part of the Netflix family. "Stay Safe."Abdul 8:08 PM i am asking for sup call back that was never completed screen grab sending to coorp 8:08 PM A Because that is never a option.***** 8:08 PM Your csr set incorrect expecations for a call back and you are short with the client I am not rude or demeaning i am asking for a callback as i have from the begining i will happily share my experiences with corp after this with my complaint Sup Supervisor I am asking for a resoultion to my concerns via a call back you do not have to end my chat as if I did something to you but be a loyal customer for yearsBusiness Response
Date: 04/11/2025
April 11, 2025
Complaint Case #: 23179965
Consumer: ***** ***
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We encourage ***** *** to review our *********** Article, **************************************************** for further information on "Netflix says 'Your account is on hold because of a problem with your last payment.'"
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:04/06/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Netflix Please give me the original copies of Texas Chainsaw Massacre and The Conjuring back , they belong to my property Library pursuant 2014-00037088 . Also you need to refil the Nalobox on 48 minutes 13 secs , Season 4 , Episode 11 as I sent you the physical flyers from ****** Direct for you to put but the disclosure for ********* and ******** Waffle Hot Plates (Season 3 , Amerex Gamewell what we do and do not cover). Zurich Example: Numbers Appearing that were Arbitrated (800QuitNow)This concludes our Notice with You and Redbox.Business Response
Date: 04/08/2025
We would like to thank ******* Law for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixInitial Complaint
Date:04/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute and request a refund for ongoing charges to my account related to an extra user fee that began in June 2024. I did not authorize this add-on, and it was applied to my account without my ********** March 2025, I contacted your customer service team regarding this issue and was only offered three months worth of refunds, despite the fact that these charges have been applied for nearly ten months. I find this unacceptable and unfair, especially given that I hardly use Netflix and would have noticed and disputed this charge much earlier if it had been clearly *************** continue charging for a service I did not authorize feels deceptive and borders on fraudulent activity. I am respectfully requesting a full refund for all extra user charges dating back to June *********** escalate this matter for proper review and provide a timely resolution. I look forward to your prompt response and the correction of this billing error.Business Response
Date: 04/09/2025
April 9, 2025
Complaint Case #: 23166519
Consumer: ******** Arrazola ****
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We hope you find this information helpful.
Sincerely,
NetflixCustomer Answer
Date: 04/09/2025
Complaint: 23166519
I am rejecting this response because: I didnt authorize the additional charges.
Sincerely,
******** Arrazola ****Business Response
Date: 04/11/2025
April 11, 2025
Complaint Case #: 23166519
Consumer: ******** Arrazola ****
Thank you for your follow up.
Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
As such, we will no longer provide additional responses for this case.
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:04/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my subscription with Netflix, which was provided through my cell phone service, because of Netflixs' ever increasing rates. A few days later, I recieved an email stating that Netflix, without my permission and clearly after I had canceled my subscription with them, tried to charge a card i previously had on file.Business Response
Date: 04/09/2025
April 9, 2025
Complaint Case #: 23164234
Consumer: ****** *****
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:04/02/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Netflix is charging us for a second account that they say was compromised so a new account was created using the same email address. They said that someone must have logged into my account in December and changed the email address (Which they said I should of received an email) Which is no where to be found, and they would not provide any information about the email account that they said was attached to my old account and old credit card number. Talking to their helpdesk was of no help I was on the phone with them an hour and a half, and supposedly I was talking to a supervisor, who just disconnected the call. I am just trying to get answers about what happened, and I am working with my bank to get the money in question returned. We did not realize we were getting charged twice until today, and this started in December.According to our credit card we were charged on one account on 12/16/******** 01/16/25 ***** 02/13/25 ***** 03/12/25 ***** This are associated to the account they said got ************** the same time on the account that had the same email address that we have always had showed.12/18 7.51 01/18 7.51 02/18 7.51 03/18 8.59 these are valid. Working with their support was of no help and they were very rude.Business Response
Date: 04/16/2025
April 16, 2025
Complaint Case #: 23151751
Consumer: ***** **********
Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
Sincerely,
NetflixInitial Complaint
Date:04/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the beginning I was being charged correctly. However, for the last 2 months Netflix has been charging me 13.2% tax on my account and the cost has gone up $2.00/month for my subscription. In the beginning my subscription was ***** + tax. In January the cost was raised to $17.99 + tax. Netflix claims they sent me an email in January advising the increase. I did not receive an email. I have called twice with no resolution. The tax should be $1.26 (Broward County 7%). Instead they are charging 13.2% ($2.37). That is a difference of $1.13/month too much. They could be mischarging hundreds of thousands of customers.Business Response
Date: 04/07/2025
We would like to thank ******* ********** for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Taxes on your Netflix membership - For information regarding Taxes on your Netflix membership, please visit (*****************************************************)
Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixInitial Complaint
Date:04/02/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my outrage and deep disappointment regarding Netflixs recent deal with **** ***********. Awarding a major platform to someone who has been blatantly racist is not only irresponsible but deeply offensiveparticularly to the *********************** which I am proud to be part of.*********** has repeatedly used his platform to perpetuate ignorance, mock vulnerable communities, and make disgusting remarks about ***********. Celebrating him with specials and elevated exposure sends a loud message: Netflix values shock humor over decency, and profit over people.I have already canceled my Netflix subscription in protest and will continue to encourage others to do the same. Im not alonedozens of Puerto Ricans and allies have already followed suit, and our numbers are growing.Netflix has a responsibility to reflect the values of the communities it serves. By rewarding hate, youre complicit in its spread. I urge you to reconsider your decision and demonstrate that Netflix is capable of listening, learning, and doing better.Business Response
Date: 04/16/2025
April 16, 2025
Complaint Case #: 23149407
Consumer: R B
Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
Sincerely,
NetflixInitial Complaint
Date:04/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the 20th of March 2025 I canceled Netflix and because I don't believe them when they said they would do it I canceled it again on the 31st it said it would take effect on the 1st they charged me anyway they've done this several times it leads to a lot of issues with my finances overdrafts and whatnot and not having money in the bank to pay other billsBusiness Response
Date: 04/03/2025
We would like to thank ***** **** for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixInitial Complaint
Date:03/31/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want Netflix to immediately refund the last three membership payments. I canceled three times already, but it keeps getting reactivated without my knowledge or consent. I believe Netflix is engaging in fraud hoping I would not catch on to the charges that just hit my bank account. They are re-activating accounts without the consumer's consent to defraud them. This is serious fraud. If this is not resolved I will file a police report and file a lawsuit and include the *** in said lawsuit if this is not resolved amicably via the BBB. I am in awe and shock at Netflix's deceptive and fraudulent behavior. Account is ********************Business Response
Date: 04/07/2025
We would like to thank ****** Gallon for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
Netflix
Netflix, Inc. is NOT a BBB Accredited Business.
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