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Find a Location

Atlantis Properties has 1 locations, listed below.

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    Business ProfileforAtlantis Properties

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2004

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company's business is Real Estate Management.

    Business Details

    Location of This Business
    10 Jackson St #107, Los Gatos, CA 95030-7168
    BBB File Opened:
    10/15/2004
    Years in Business:
    25
    Business Started:
    7/1/1999
    Business Incorporated:
    3/16/2005
    Accredited Since:
    11/1/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    1
    Alternate Business Name
    • Atlantis Real Estate, Inc.
    Business Management
    • Mr. Louis Melo, President
    Contact Information

    Principal

    • Mr. Louis Melo, President

    Customer Contact

    • Mr. Louis Melo, President
    Additional Contact Information

    Fax Numbers

    • (408) 354-2626
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/25/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Atlantis Properties tried to ILLEGALLY charge ** $1,350.00, which would have meant we'd have lost our entire security deposit and had to pay hundreds out of pocket. Fortunately, we became familiar with the California Civil Code and successfully argued to get nearly all of the charges removed after consulting an attorney and threatening legal action. We lived in one of their studio apartments from 10/2022 through 01/2023, They tried to bill us for these charges this month (02/2023).In terms of the security deposit, they tried to have us pay $200 for a cleaning service, stating that this obligation was a clause in the lease we signed. We reviewed the lease and saw that it was not, in fact, on the lease. We pointed this out and they backtracked, but still charged us $200 when they sent the repairs invoice even after we cleaned the apartment thoroughly and followed their cleaning instructions to the letter. Then, they tried to charge us $900 dollars for damages caused by prior tenants whose lease we had taken over. This goes against ****** (b)(2).Finally, they attempted to charge us $350 for damages they did NOT point out in the pre-move-out inspection in violation of ****** (f)(3). These charges included repainting, which is "ordinary wear and tear," which cannot be charged to the tenants per ****** (b)(2). During the pre-move out inspection, they had said that the walls were in great condition and we had done a good job spackling.The security deposit statement they provided not only contained fraudulent charges, but it was legally deficient as a statement as it did not indicate the time spent and the reasonable hourly rate charged per California Civil Code ****** (f)(3), subsection (g)(2)(A), nor did it include a copy of the bill invoice or receipt for any materials or supplies per subsection (g)(2)(C).After we met with them, they pro-rated the charges for the damage done by the prior tenants, which they would not have done if we had not pushed back. They also reduced the cleaning fee and dropped the repainting fee and a few other charges once we threatened to *** them.We've seen their Yelp reviews and many other tenants have had similarly horrendous experiences and been charged unfair fees.
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    Customer Reviews

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