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Business Profile

Retail Shoes

WSS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring forth a resolution for my issues regarding several discrepancies in our recent orders from ****************************, We placed multiple orders during the Black Friday sale and received significantly less pairs than place. We reached out with which orders were incorrect and provided details of the quantities we received and the order numbers in which issues occurred. They have given me the run around for nearly 2 months now Here is a summary of the discrepancies by shoe size:Size 10: Missing 7 pairs (Ordered: 35, Received: 28)Size 10.5: Missing 12 pairs (Ordered: 88, Received: 76)Size 11: Missing 6 pairs (Ordered: 60, Received: 54)Size 13: Missing 1 pair (Ordered: 30, Received: 29)I have a list of all the order numbers that were missing items and even when i provide that to them nobody will assist me in looking into the package details. I still need assistance am owed $2700.

    Business Response

    Date: 02/28/2025

    Hi *******,
    We apologize for any inconvenience and delay.

    Upon further review, please see orders.

    ************ refunded


    1361219832- all shipped/delivered and signed off for.

    Tracking numbers via FedEx:282629478661,282629478661, 282629473497/3 pairs

    1361223363-all shipped/delivered and signed off for.

    Tracking numbers via FedEx:770457786261, 770471904926, 770501606798, 770468942346/2pairs 

    1361222107-all shipped/delivered and signed off for.

    Tracking numbers via FedEx: 770428461469,770451894210/2 pairs, 770424948183, 770426251702

    1361222075-all shipped/delivered and signed off for.

    Tracking numbers via FedEx: 770431421461,770430010147,770428235076, 770459046022,770462683030

    1361219862-all shipped/delivered and signed off for.

    Tracking numbers via FedEx: 282628601431/5 pairs

    1361219377-all shipped /delivered and signed off for.

    Tracking numbers via FedEx:282630307589/3 pairs, 282630306229/ 2 pairs

    1361220728-all shipped/delivered and signed off for.

    Tracking numbers via FedEx: 282632954892/3 pairs, 282632954892 pairs

    1361219419-all shipped/delivered and signed off for.

    Tracking numbers via FedEx:282630120514/3 pairs, 282630118076/ 2pairs

    1361218935-all shipped /delivered and signed off for.

    Tracking numbers via FedEx: 770411978430, 770424900671, 770415732037, 770448553903, 770412172701

    Please note that the address is freight/forwarding company. Please refer to our FAQS: ***************************************************

    What if I used a freight forwarder?
    Anytime a freight forwarder is used, we are not accountable for any damages, defects, material differences,or losses that arise to products after handing packages off to a freight forwarder.

    We insist that you, as the customer, should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility.

    Best,
    SHOPWSS


  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05 03 2024 I was supposed to receive brand new pink Crocs but I got nasty, dirty worn Crocs. I spoke with customer service who said to email them pics. I did email and they said oh sorry will give you a full refund. I sent them back Fed Ex and tracked that they were received and signed for on 05 10 2024 by WSS. I have sent several emails and they keep saying they refunded yet they never did. They keep saying check with my bank, I have and no refund was ever issued. My last contact with them (yesterday) they stated was confirmed refunded to my card and since refunds only take 3-5 days from when the shoes were returned it should have posted quite some time ago yet still has not. They keep repeating it was refunded and it was not. I just want my refund. I bought what should have been clean, new shoes and got dirty used ones instead. I've even asked for proof of the refund and an email I should have received when refund was approved but they will not send that to me. I guarantee it was not refunded. I want my money back.

    Business Response

    Date: 06/02/2024

    Hi ******,

    Our records indicate that the refund was processed on 5.9.24 to the original form of payment. 

    We have sent an email to our accounting department for verification. Please allow ***** business hours to receive an update via email. 

    Please let us know if you have any further questions and we apologize for the inconvenience. 

     

    -SHOPWSS

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of PUMA shoes from wss. They advertised them as wide. When I received them the were not wide. I returned them. Because I liked the shoe I contacted PUMA directly to buy them from their store. Puma replied they do not make this particular sneaker in wide. WSS advertised them as wide which they do not come in. After I returned the sneakers I got a partial refund. They will not return my shipping cost of 8 31. I understand they have a policy for shipping refunds. One is shipping error on the sellers part. I think since they falsely advertised this particular show in wide that would be considered a shipping error. I contacted was via email and phone. They are not responding back. After I have explained this to them the way I am here. I would have never bought shoes that were not wide if it was advertised correctly. My husband is disabled and needs wide shoes due to swelling in his feet because of a systemic disease. I just want to be made whole. I know it's only 8$ but it's the point of them false advertising and then just not responding after multiple attempts at a resolution. I have attached the email from wss, the order showing they say wide, and an email from PUMA stating they are not made in wide. Thank you for your time,*****************************

    Business Response

    Date: 02/27/2024

    For whom it may concern, we have refunded the shipping fee. Please allow 3-5 business days for the funds to reflect back into the account. 
    We apologize for the inconvenience and miscommunication as the item is listed as wide in our site. Please let us know if you have any further questions. 

    Thank you

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Another thing WSS shows did after enay told me to contact them ***'s said it was not from them well the receipt says other wise that is corrupt I want posted fro other people to now about thos kinda corruption and bad business

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 5, 2022/11/11) */ Hi ****, Thank you for contacting ShopWSS. May you please expand on your concern for further review and assistance. Feel free to reach us at **************** for a prompt response. Thank you, WSS- Customer Care

  • Initial Complaint

    Date:09/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My orders have been canceled for no apparent reason. I called the store and was promised a price match but when I went to the store was told Corporate is the only knee that can assist override the price. Today, September 17th I placed another order and again it was automatically canceled, why? Yet my credit card shoes all of the 3 pending transactions. I would appreciate if someone fixes this issue and honors what I purchased.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 8, 2022/10/12) */ Hello****************, After reviewing your recent online transactions, we determined that the auto-cancellation was due to an invalid discount code applied at checkout. The discount code applied on your orders is only available to our Loyalty members when they have accumulated 750 points through purchases. Our WSS Rewards members earn 1 point for every $1 spent in-store and in-App. Additionally, the orders you submitted were web orders, and the discount code applied was not generated from our mobile app. As for the pending charges, we can assure you that we are not retaining any funds on our end; all three orders were canceled and voided. Nevertheless, we kindly encourage you to contact your financial institution to review. Thank you, WSS Customer Service Support Consumer Response /* (3000, 10, 2022/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys should honor the code even if it was from a third party company as the code successfully went through. When I called the store an employee told me corporate office would honor the price I was given with the code online. Business Response /* (4000, 19, 2022/11/11) */ Hi ******, Again, we kindly apologize for any inconvenience; however, WSS do not honor third-party promotional codes. Below I have attached promotional codes accepted and provided by WSS. https://www.shopwss.com/pages/coupons Kind Regards, WSS- Customer Care

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10, 2022 I purchased one pair of ******************* sneakers (order number **********) ****************** The shoes shipped on August 17 and delivered on August 24. ****** wore the shoes to school for less than 1 week. One shoe has had its top lace loop separate from the shoe, which prevents the shoelaces from being tied properly. It is a clear defect in this particular shoe. I contacted WSS on September 6 to initiate a return. I received the below response: (Thank you for contacting shopWSS. ITEM MUST BE UNWORN We kindly apologize for the inconvenience; however, the items must only be tried on to return for an exchange or a refund. Per our FAQ's we do state items may not be worn, so we won't be able to accept your return. ********************************** We may offer you a 10 % off for a future purchase for the inconvenience. Kind regards, ShopWSS ) I sent photos of the damaged shoe. Still no help from WSS.

    Business Response

    Date: 10/24/2022

    Business Response /* (1000, 8, 2022/10/11) */ Hello Mr. *****, May you provide clarity? Order #********** submitted on August 10, 2022 was received by WSS fulfillment center and a refund was processed to your ****** tender on September 16, 2022. Linked Order: ********** (June 30, 2022, same item, style and size) Please reply to this thread if you have any additional questions or concerns. WSS Customer Service Support

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