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Business Profile

Fashion Accessories

Beryll Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two cashmere cardigans via the TODAY Show Steals and Deals on 10/22/24. I received notification that two cashmere cardigans were shipped on 11/15/24. I paid $89 USD for each cardigan, tax was $16.47 and shipping was $18.98, totaling $213.45. One cardigan was delivered on 11/21/24. I waited until 11/29/24 to see if the second cardigan would arrive. It did not. I contacted ********************************* and ****************************************** on 11/29/24 to either refund me or send me the second cardigan that was paid for. I also submitted an inquiry via their online form. I followed up about 10 times via email and did not receive a response until 12/11/24 from ***** from ********************************* sharing that ****************************************** will be looking into it and I should receive a response shortly. It is 12/21/24 and still no response or solution.

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Beryll thru the Today Show ************** program on 10/22/24. My item was backordered 4-6 weeks, so I expected to wait to receive it. I received notification on 11/15/24 that the item had been shipped. However, its been 7 weeks since I placed my order, and I have never received it. I checked the tracking info, and it has never been updated beyond Awaiting carrier pick-up. The Today Show has advised contacting the customer service department at **********************. I have emailed them twice with no response. My next step will be contesting the charge with my credit card company. However, Im hoping you can help me first.

    Business Response

    Date: 12/21/2024

    Hi Georgia, 

    This order was originally shipped on November 15th, 2024 with **** and was trackable 9434611108006819490778 

    Unfortunately once the package is passed off to the carrier we no longer have control of the package. We have seen orders were the tracking will delay in updating until the order arrives. We opened an investigation with **** to find what happened to this package, the conclusion was reached that this package has been lost. 

    We have reshipped your Ice Blue Cardigan with expedited *** shipping to ensure that you receive your item before Christmas trackable at ***: 1ZE70W700298132936

    We appreciate your patience as we fix the issue caused by the carrier losing your original order. Thank you for your patience. 

    Best,

    The +Beryll Team

    Customer Answer

    Date: 01/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother purchased a cashmere hoodie from this company through today **************** and it is terrible quality. Their website and steals and deals indicate no refunds however I consider this product to be defective as it has an odd smell and is extremely itchy like a cheap wool. I would like to return this item.

    Business Response

    Date: 11/21/2023

    Dear *****, 

    Thank you for your reaching out and thank you for your order! You are correct that the TODAY Show policy does not allow returns or refunds because the flash sale offers products at such a great discount. We wish you would have reached out before so we could assist you directly. As we have a waiting list of customers, of course we would be happy to provide you with a refund upon the receipt of your returned item. 

    Please email ****************************************** to initiate your return process. 

  • Initial Complaint

    Date:11/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Beryll, and the shipping was up to 2 weeks out. I received an email saying my order had been received, but 3 weeks later, I had no updates. I called, I emailed and I heard nothing.I continued to reach out by phone the 4th week, and still no response from Beryll as to when I may expect my order. Thanksgiving has come and gone, my guests arrived and I did not have their gifts, and I've yet to hear from Beryll. I contacted my bank, and we are now in dispute. I would love to know what this company is doing!!!

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 5, 2022/12/03) */ This customer has placed an order including backordered items with a delivery window of 4-5 weeks after the order has been places. Our customer service team has been in communication with the customer via email and has been sending her the tracking information which show the order being delivered. A screenshot with proof of delivery is attached. Hope that helps!

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a cashmere and leather scarf from ****** as a gift - brand new in original packaging. I have seen how much this scarf costs and just this past weekend noticed it has already formed one hole and another is starting to form. I reached out to ****** via email as that was the only way of contacting them I was able to find but they haven't replied to me. I will also add that if you click their email address from the website it brings up an email to ***************** which is not their actual email address... seems like they are trying to make it difficult for people to reach out to them. A **** scarf should not get a hole in it after wearing 2-3 times and a company that charges that much for an item should have customer service that responds to customers.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/11) */ Dear******, first of all - we are very sorry that you had difficulties getting in touch with us! I'm here to help! It looks like your item is from a collection of spring 2020, two years ago. It also looks like the holes in the garment are from moths. Unfortunately like LOVE cashmere, and we hear and see this frequently. Lavender in your closet helps, as a recommendation moving forward. Of course we want you to enjoy your beautiful piece and are more than happy to repair it for you. Please send the item to our address ********************************** Malibu with a note for your return address so we can send it back to you ready to be worn again! Hope that helps! Your ****** Team

Beryll Corporation is NOT a BBB Accredited Business.

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