Business ProfileforPearl Abyss America, Inc.

I played Black Desert Online, which was previously owned by Kakao Games. During the time of this transition, I was unable to access my email account and had no notification this was happening. Once I tried to play the game and couldn't access my account, I contacted ********************************************* to notify them of the issue. The customer service said they bought the game and transferred some accounts, but anything that wasn't transitioned was deleted. This was upsetting, but I then provided receipts of purchases I made towards the game asking for equivalent exchange in-game currency. I was told they had no way of proving the receipts were legitimate and there was nothing they were willing to do to mitigate this loss. I am livid. I loved this game, but there is no excuse for these enormous gaps in the process with this data transition. Also, knowing that these scenarios could happen, nothing is offered to customers taking a loss in this process. I wasn't asking for a refund, I was asking them for in-game currency which would cost them NOTHING and would at least mitigate my feelings of having wasted both time and money on this game in the past. I now refuse to invest either in this game. I will keep a wide birth of both companies in the future.