Complaints

This profile includes complaints for Cabral Western Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cabral Western Motors, Inc.

  1145 West Yosemite Avenue Manteca, CA 95337

• 

  Cabral Western Motors, Inc.

  PO Box 2186 Manteca, CA 95336

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went down and traded my 24 ***** duramax into Cabral for a 2020 Cummins. I asked numerous times to see carfax and there was an excuse after excuse. Finally the carfax was produced ironically after deal was sealed and to see Im the 5th owner of the vehicle now the vehicle bought in ******* then went to ****************************************** then finally here I dug abit more to see it was actually bought at a auction before I put money down on it none of this was disclosed to me prior to buying

  Business Response

  Date: 12/02/2024

  To Whom it may concern. 

  When **************** into purchase a vehicle, we here at Cabral followed all our processes. Once Mr. ******* found the vehicle he wanted, and the deal figured out he was taken to finance department where a car fax was presented along with all the figures and other information needed that went into his purchase. All the vehicle information was listed on the car fax. Mr. ******* had the option at that time ask question and or purchase the vehicle or not.

  Thank you 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership advised I could not place a deposit for a vehicle, but assured me, if they ran my credit, they would hold a vehicle for me...so I provided my information and was told I was approved for the vehicle. I set an appointment for a Saturday and was told Friday, the day before, they sold the vehicle. This appears to be unethical practice to run credit applications and then sell the vehicle they said was available.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Chevrolet Tahoe from Cabral Chrysler Jeep Dodge roughly 6 months ago. This is the third vehicle I have purchased with then. A week ago I started hearing noise while driving, specifically in low gears. I dropped it off at the Chevrolet dealership on my way to work assuming it might have to do with a vehicle recall. After further inspection, the recalls were not the issue because they had already been taken care of. Instead, it was the transmission. I called the Cabral dealership service department to see if there was anything they can do for me being I was a returning customer for the 3rd time and the vehicle was only at ****** miles. ************** they were not willing to offer any assistance and blew off my concerns. Then once I called back again to speak with the sales manager he told me he would talk with the owner and he would give me a call back. Well to no surprise I havent heard anything from them which is very disappointing. So my Tahoe is at the Chevrolet dealership which told ** the transmission needed to be replaced. Which obviously isnt cheap and being we just bought the vehicle 6mths ago having such a hardship put on my family has left my family so disappointed. Honestly I expected more from cabral.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please BBB, I would appreciate your help with this. I have 2 very young children and wanted the 2021 Chrysler Pacifica minivan. I had a deposit on an Acura SUV but withdrew it because I really wanted this van to be my next 15-year car. I purchased it + warranty because it was supposed to make my life easier traveling with the children. The *** was the main reason to get it, but I love many other features. We have had many problems with it. 11-14-22 it did not start. Full battery, full tank of gas but would not start. Tried all keys. From the very beginning the control screen will go blank once in a while. It would still drive but then I would not be able to control navigation, music, ***, heat/air, etc. 90% of the time the Rear Seat tab will not appear so I cannot control the *** player. I cannot control the audio, to pause or fast forward... other times the *** will play the sound, but the screen will freeze. Many times, weird symbol patters appear on the main screen or will go blue or grey and not allow me to control anything during the entire drive. My 2-year-old will scream/cry because she's upset about it not working and when she cries too much in her car seat, she'll get sick, so it not working is causing so many hardships. The dealership keeps telling me its working and there are no error codes, but I have pictures and videos of them confirming they don't see it working while the van is on but yet they won't help me and keep telling me that ********* might have an update on it someday ... so am I supposed to keep driving it for years with no screen control or get stranded somewhere because it won't start in hopes that they might have an 'update' for my specific issue? Having no screen control and having it not start is a safety concern. The *** player is a huge inconvenience - why did I pay top dollar for something that doesn't work 90% of the time. I started to even borrow a car for long trips because I cannot count on this one, sadly. Please help me.

  Business Response

  Date: 03/08/2023

  Hi

  Mrs.  ************;

  Has brought the vehicle in three times for this concern. 12/6/22,  12/7/22, and 01/13/23. the first visit we verified concern and diagnosed. there were no trouble codes in the system and radios software was up to date. the stereo was reset and reconfigured and all syetms related to the stereo were working as designed. vehicle returned 12/7/22 and we found radio needed to be reset again and everything returned to normal. the vehicle was brought in for the third time 1/13/23 and the concern could not be verified as the system was working as designed. this vehicle was never brought in for not running. all concerns related to the stereo and dvd system.  Buy backs are not somthing that happens at the dealership level. The manufacture is who would be buying it back. In ********** there is a process to getting the vehicle bought back. a phone call to the manufacture is where it starts. If a customer wants to trade the vehicle in for somthing alse then our sales manager can help with that. Our dealership phone number is ************ and ***** would be the point of contact. 

  Customer Answer

  Date: 03/11/2023

  I am rejecting this response because: The third time I brought it in for the DVD/Screen issue, it was not working, and ***** refused to put it in the notes.On 1-12-23 I have a video at the dealership of it not working-walked in and explained it is still not working-made appointment for the next day-then we spoke on the phone-brought it in the next day (1-13-23) and it was still not working. 1-13-23 AM I gave the keys to Haron, and he went into the van to check the issue and get the milage and then enter in notes. He said they would take the whole system out to get a part # so that they can order a replacement part. Later that day he called me saying they re-set it again and there is no error code.He said the tech sent him a picture. I asked him for the time when the car was re-set and when the picture was taken - because I believe they did that on purpose resetting it to work and then taking a picture to show it working so that they do not have to work on it. He would not provide me that info or any proof. In the ** when picking up the van, he refused to add/correct the notes and said he did not check in the AM if the screen tab was working or not but that is not what was said in the AM. In the AM he did confirm the issue but never put it in the notes. He changed his story and decided to be dishonest, and I called him out on it and said we were not mad at him but that we need him to be honest with us and understand that this is a big issue for us that needs to be fixed. Then he told me and my husband we should seek help from another dealership.
  My car is still having issues and since they make it so inconvenient, I cant keep bringing it in when it is clear they are not trying to fix the problem.
  BBB, can you please help me navigate on what to do with Chrysler? The dealership does not want to guide me, and I do not feel like a valued customer which is why trading it in is not an option for me. I paid their full marked up price for this van +warranty because this was supposed to be my nice vehicle for ***** years. But why should I keep or have to have paid so much for something that doesnt work correctly?
  I feel like I won't get the care needed in the future, so my faith in this dealership is not there,so trading it in is an insulting idea. I even asked for them to pull up my warranty and ***** said he doesn't see that info but never even tried to research more into how to help me. BBB, please help as I am not sure what to do. Thank you so much. I am sure there are many great people working at the dealership and I don't want to discredit all the honest hard-working people, but my experience with this van and this dealership is definitely negative. I tried adding attachments too but it is not working on this site. I have many videos and pictures proving this is not working. 
  

  Business Response

  Date: 03/13/2023

  Hi

  The customer has a couple of options we can get the vehicle back in here and diag and repair or they can get with Chrysler on buying the vehicle back. I (*****************************) will help them navigate that process. They need to call Chrysler customer care and indicate that they would like to have their vehicle bought back and the customer care person will escalate their case to the right department.  We have never indicated that we didn't want to work on vehicle. we are here to if they would like us to continue with diagnosing their concern. 

  Customer Answer

  Date: 03/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern and find that this resolution is satisfactory to me.

  I would like ***************************** to please assist me with Chrysler buying the vehicle back, because I had already brought in the vehicle to this dealership many times to diagnose and try to repair the problem without success.Continuing that process does not make sense to me as they had several chances to do that. In addition to this, the *** US LLC sent a notification of a defect, which relates to my specific vehicle. It states that the internal wiring connector could short resulting in an unexpected engine shutdown.Unexpected shutdowns resulting in a loss of motive power can cause a vehicle crash without prior warning. Our van did not power up once which left us delayed for a work trip. We did ask the dealership about it but the dealership said they had no known issues of that happening, which we believed and understood.But what was happening for us very often were the screen and DVD issues, so we tried getting that repaired with no success. We even said it was probably a wire connectivity issue somewhere but because no errors codes were reading for them, the dealership couldnt do anything for us. Since the screen issue is getting worse as time goes on and since we did experience one shut down,continuing to have this vehicle makes me and my family feel unsafe.
  Thank you, *****************************, for responding to my concerns and thank you BBB for your assistance with this matter. I will connect with ******,moving forward with the buyback process. I appreciate all your help.

  
  

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 3, 2022 I took my 2019 Jeep Trail hawk in for service at the Cabral Chrysler Dealer in ******* **********. My Jeep display light indicated problems with my 4 wheel drive. The Service Advisor told me that I needed to replaced the *** system that I paid in full total of $3,830.54. The Service Advisor told me that I didnt have a warranty. On 12/23/2022 I went to Stoneridge Chrysler to have an oil change and there was when I was told that the *** system was and is still is under warranty and my cost should have been only $100.00 deductible for parts and labor. I returned to Cabral Chrysler with copies of my warranty and receipt of the repair charges and the Manager said they would refund my money however when I called MOPAR Vehicle Protection in ******** about my warranty and refund they had not received any documents from Cabral Chrysler in ******* ********** for my refund. Case # ********.

  Business Response

  Date: 01/09/2023

  As we explained to **************. We need to submit to his extended warranty. Once the claim is paid we will reimburse him. It is taking longer then expected as the claim was submitted after the fact.   

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2013 Ram **** to Cabral Chrysler Jeep for a repair July 5th of this year. They diagnosed the problem got the repair approved through the warranty provider. and ordered the parts. The parts arrived five weeks later, but no work has progressed on my vehicle in the three weeks. since the parts arrived. The staff are always very pleasant but my repair is.not being completed in a timely manner, and I cant get a straight answer from cabral, or the warranty company on when it will be completed.

  Business Response

  Date: 08/31/2022

  As the customer indicated parts did take some time to get. once the parts arrived the vehicle was put back in line for the tech that performed the diagnoses. There has also been parts that arrived for other vehicles that were here also waiting for parts. We try to get to every vehicle in the order they came in, but sometimes parts puts us in a situation that don't allow that and we get started working on vehicles that we have parts for then parts arrive for other vehicle that end up being put on hold till the vehicle we had parts for  is done. We are very sorry for the situation and Mr. ****** vehicle is coming into the shop 9/1 and hoping to have it done by 9/1.       

   

  Customer Answer

  Date: 09/06/2022

  I am rejecting this response because: As of today 9/6 I do not have my vehicle back and nobody from the dealership has contacted me to let me know it has been repaired or given any estimation of when it will be repaired.