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Business Profile

Health Products

American Botanical Pharmacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for American Botanical Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Botanical Pharmacy has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no way to cancel orders. This business will not let customers cancel orders. I placed a order online at 9:35 pm on last night. There is no way to cancel on the website. I called this morning at 9:44 am & spoke to Bladdie. He said that the order can't be cancelled since it is already packaged but he couldn't give me a shipping confirmation number. He said that I could return the order once it had been received. The order can't be cancelled since it is packaged even though it has not shipped.

      Business Response

      Date: 12/15/2023

      This is a response to your letter dated December 7, 2023, regarding the complaint from our customer *********************. Unfortunately, there was confusion on the timeframe we have the function to cancel an order once placed. We can report that her request for a refund has been accommodated. We successfully refunded the customer on December 15, 2023, in the total amount of $140.75 to Apply Pay for order #******* placed on 11/27/2023.We have also contacted the customer and provided them with a confirmation of the refund and the details related to her payment method. We prioritize our customers' requests and the best resolution possible.
      Please let us know if we can provide any additional information. Thank you!..

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from American botanical pharmacy ( aka Dr. ************************ I have been a regular customer for years ( with a different product). I hesitated , but noticed complete satisfaction guarantee if FOR ANY REASON you are not satisfied, just contact us for return authorization. I placed my order, and was not satisfied after 2 weeks of use. I contacted ABP and requested the steps for a refund. Ultimately I was told if you used more than 1/2 of the product, you cant return it = no refund. That was part of the problem, the item only contained 2 fluid oz, and following the directions it only lasted two weeks. I called again later , after I re read the warranty on line and asked that the issue be forwarded to a supervisor. I added that ********** Business and Profession code requires all limitations for a warranty to be clearly stated. I found no such limits on the website. I later sent an email to ABP and stated i was making my formal demand for a refund for the above stated reasons. I can only assume someone at this business lacks training or they are too busy to reply. I will be interested if the company responds to you, as they have not responded to me.

      Business Response

      Date: 06/30/2023

      Hello,

      In response to your letter dated June 20, 2023, we are happy to let you know the issue has been resolved. We successfully refunded the customer on June 30, 2023, in the total amount of order # *******.

      We have also contacted the customer and provided them with a confirmation of the refund and the details related to funds going back to his original payment method. We give our customers' requests a high priority and the best resolution possible. Below is a detailed breakdown of the process of the refund. Please let us know if we can provide any additional information.


      Thank you.

      ********************;| Director of Customer Care
      Dr. **********************
      ********************** *********************************************
      ----------------------------------------
      ****************************
      **************************************;
      office: ************

    American Botanical Pharmacy is NOT a BBB Accredited Business.

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