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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have tried many times to access my account but have been unable to do so because the company has updated its website. Each time that I requested a temporary password, I received nothing. I contacted the Dollar Shave Club's representatives via their chat feature, and they were unable to gain me access. After this failure, I sent the company an email directing that my subscription be terminated. I have received no reply after two weeks.Business response
06/24/2024
Sorry for the trouble. It looks like our colleague **** responded to your request via email back on 6/12. She did cancel the subscription and informed you of the cancelation in that email. If you would like to have your subscription reactivated let us know and we can help with that, and help with getting your account activated on the new site so you can login.
In the meantime, you mentioned in one of the emails, that you were looking to get a new handle. We've sent a handle out to you today. It should reach you in a few business days.
Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have canceled my subscription several times to no avail. They repeatedly ship products I do not want. I have sent email with no response or automated response. They need to stop charging my card!Business response
05/28/2024
We're not seeing any support tickets from your email ***************. We do see you were able to login to the account on Saturday and cancel the subscription. We're sad to see you go. You will no longer be billed or shipped from that account going forward.Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On April 1s we were billed $9.45 by Dollar Shave Club. On April 24th I received a pack of razor blade heads. Previously I had emailed DSC and asked them to stop charging my wife's viza card for this purchase. Both my wife and I have tried going onto their website but our passwords are no longer valid and after going through the actions of ******* for new passwords none are received. I have tried emailing the company and the email is acknowledged with an automated response but with no assurance of stopping the billing or shipment.Business response
04/24/2024
Sorry for the trouble. It looks like our colleague ****** responded to your email today and cancelled the subscription effective today. If you have any othe questions or concerns feel free to respond to that email and ****** would be happy to help.
Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have tried to cancel my subscription with Dollar Shave Club off and on for over a year. They say that sign-in information is no longer accepted. I did as they asked, but nothing worked. I don't need them anymore. 80 years old and at the lower end of Social Security with no other income. Can you help me cancel my Dollar Shave Club membership?Business response
02/20/2024
Sorry about that. I do see we responded to your request via ******** yesterday asking for more info to find your account. We did find it under an @att.com email address and have cancelled the subscription today. We're sad to see you go.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have cancelled my subscription with dollar shave club. They continued to send me razors. I sent an email and they said that my account was cancelled and the razors should stop. I continued to get charged and receive razors. I went onto their site but you have to sign in and I could not sign in since my account was cancelled. I sent another email and asked them to cancel my subscription and stop sending me razors. They said my account was cancelled. I lost track how many months this has been going on, more that six months and I am still getting razors and they are still charging me. Can you please assist me getting them to stop charging me and stop sending me razors. There is no phone number call and they do not accept returns. They are charging me $12.72 a month. Thank you!Business response
01/29/2024
Sorry about that. I just responded to your email you sent us yesterday explaining why you were still getting billed and shipped orders. There was a second subscription created under an email that looks to be a typo. If you have any other questions/concerns please respond to that email and we would be happy to help further.Initial Complaint
01/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried to cancel this account. The phone number on their website goes to *************************** Other number rings and get hung up. On line apparently my account cannot be found. However, I keep getting billed. Do not want this product, have not been successful trying to cancel over past several monthsBusiness response
01/25/2024
Sorry about that. We see you contacted us back on 12/26 about having trouble logging into your account. We responded the same day with instructions to login and never heard back. We've gone ahead and cancelled the subscription today. We're sad to see you go.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Canceling a subscription is not possible directly from your account page. They purposefully make it difficult to cancel subscriptions or make any changes to your account. This is done on purpose and maliciously to keep charging you. This should be illegal.Business response
01/19/2024
Sorry for the trouble. You can usually cancel your subscription or take actions on your subscriptions from the My Subscriptions tab on the account page. The My Subscriptions page is currently down at the moment though and we are working to get it back up and running. In the meantime, we have cancelled your subscription effective today. We're sad to see you go.Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am retired military and so I don't shave nearly as much as I used to . I now have around ****** blades . The problem is that DSC changed their blades and handles. I contacted them though my account and tried to get them to send me 4 of the old type handles . I was told to take a picture of the handle and send it to them . What is wrong with looking at my account and seeing what handle I have been ordering all along . Is this an education problem showing an inability to work within a number based system ?Business response
01/17/2024
Sorry about that. It looks like the Club Pro just wanted to confirm the handle you needed so we didn't charge you for the wrong one. If you don't want to send the photo of the handle, just respond to the email and let them know its the handle for the heritage 4 blade razors and they can get the order set up for you.Customer response
01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was prompted to deactivate my account at DSC as they were changing their website. I tried to do so and it could not find my account. Somehow I dont exist in their system but they keep charging me every month. I want to cancel but the phone number available just hangs up and they do not respond to messaging. I literally cannot cancel. I would like them to cancel my subscription and delete any information they have of me. Plus, their new product is terrible and causes me lacerations since they come flying off the handle when in use. They dont ever stay on and are dangerous to try to put on since you have to press hard. One slip and you have a severe cut.Business response
01/03/2024
Sorry about that. It looks like our colleague ***** responded to your request via email yesterday and cancelled the subscription. If you need more assistance feel free to respond to that email and they would be happy to help.Customer response
01/11/2024
Complaint: 21073596
I am rejecting this response because:
I was not notified that my account had been deleted only that the subscription was cancelled. I would like my account deleted.
Sincerely,
*********************Business response
01/12/2024
If you would like to have your info remover and account deleted. Please contact our data privacy team at *************************************** and they would be happy to help.Customer response
01/17/2024
Complaint: 21073596
I am rejecting this response because:I have sent an email to the given email address to request my account be deleted and personal information removed. I would like to make sure this happens before I accept this as resolved.
Sincerely,
*********************Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have tried multiple time to activate the new account and also contact the company. I have been billed but received no product and i also need to change my address. We recently moved but have had all our mail forwarded but no product received. Email to customer service, phone number and website chat button all don't work.Business response
01/03/2024
Sorry about that. It looks like you were able to chat with our colleague ***** yesterday and they were able to help you out. If you need any other assistance, don't hesitate to reach back out.Customer response
01/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Customer Complaints Summary
270 total complaints in the last 3 years.
47 complaints closed in the last 12 months.