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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Im a long time customer of this company. Ive changed my address and deleted it from their website theee times and keep sending my products to old address. Ive emailed them multiple times and they will not respond back. I just want my money back for orders I didnt receive because their system keeps defaulting to my old address.. Im paying but not receiving my orders. Please help.Business response
11/16/2023
Sorry to hear that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond back to that email and our team would be happy to help.Customer response
11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I do not have an active account with them and have not received any product from them as I have moved and yet they charged me for services and a subscription I no longer have.Business response
11/13/2023
Sorry about that. If you are getting billed and shipped by us, it means there is an active subscription somewhere. Please contact our team and we would be happy to find that account for you.Customer response
11/13/2023
Complaint: 20846889
I am rejecting this response because: I have sent an email last week (week of 11/6/2023) and there has still not been a response from this company on this matter. I have searched on their website for any active emails where I always receive no active subscription. Please respond to my email or respond and refund me for payments for products I don't have because I've since moved as well.
Sincerely,
**************************************Business response
11/13/2023
Got it. We didn't see an email using the email address this request was submitted using. We did find the email under an @yahoo email and responded to your email today asking for some more info to find the account. Please respond to that email and we'd be happy to help.Customer response
11/14/2023
Complaint: 20846889
I am rejecting this response because: there's no information because I do not have an account. I can give the last #'s of the card being charged. This should be resolved this week. Can't stand this scam company.
Sincerely,
**************************************Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 4th I visited the Dollar Shave Club website. I found razor handles that, according to the web site would fit my razors that I purchased from them in the past. I ordered four of the handles (to have extras on hand) and when they arrived, they did not fit the razors as advertised. I reached out to the company inquiring anbout a refund or replacement handles and their email response was very unclear and somewhat confusing on what my options were. The email did say that they would not refund my money. I have reached out several times and have not received any further reaponse back.Business response
11/13/2023
Sorry about that. We've responded to your request via email and have refunded you for those handles. If you have any other questions or concerns, feel free to respond to that email.Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They really came around and helped me out.
Sincerely,
***********************Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Dollar Shave Club has not sent product for over 3 years and refuses to send any invoicing of any kind to validate that product was sent. When told to reactive my account I pulled up the last 3 transactions and all 3 transactions are untraceable through the **** shipping system. The company has refunded the last 3 orders and canceled my account (which I am certain I cancelled years ago) however will not claim ownership to fraudulently charging me for over 3 year. In the past 2 years and 8 months we have lived at another address than that is on file, however prior to moving we werent receiving orders so I assumed my cancellation had gone through. Every single company and correspondence has been delivered to our new home, all accept DSC product which is proof that they were not sending product but they were charging me for it. I have requested a full refund of $127 however they are stating that this is all my fault and courtesy refunded the last 3 orders for a total of $31.98. This company is responding to my requests but unable to provide me with proof that I did or didnt cancel and they can not provide proof that they shipped and I received anything as well as I have proof that the last 3 shipments were untraceable and the last one shows undelivered.Business response
11/07/2023
Our Director of Member Engagement has followed up on your email this morning. As mentioned in the email we do have a 30 day money back guarantee. All the orders you were billed for were shipped to the address we had on file at the time, since the subscription was still active. If you have any other questions or concerns, feel free to respond to that email and we'd be happy to help further.Initial Complaint
11/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
have not received orders but have been chargedBusiness response
11/06/2023
Sorry to hear you didn't get your order. We've responded to your request via email today asking to confirm your address. Please respond to that email and we'd be happy to help you out.Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered razors from Dollar Shave Club. I waited patiently for their delivery only to find they never arrived. I contacted the business to ask for a full refund and have yet to find my refund. No apology letter either from this business! I would like assistance in to this regard!Thanks,***************************** ****************Business response
10/31/2023
Sorry about that. We've responded to your request via email today asking a follow up question. Feel free to respond to that email and our team would be happy to help.Customer response
10/31/2023
Complaint: 20806426
I am rejecting this response because:
Sincerely,
***********************************Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had an ongoing auto ship (every 4 months) with Dollar Shave Club. They changed their product this year, and the new product doesnt work as well. The blade falls off the razor while shaving. I sent an email in July to cancel my membership and auto ship. I didnt get a reply. This month (October), I got an email saying ************ ship would be sent. I sent another email reiterating that I wanted to cancel auto ship and membership because Im not satisfied with the product and letting them know I had already done so previously via email. I got an email back saying they were experiencing high contact volume and would get back to me. I tried to go in to my account, but the system didnt recognize my email address even though they were sending me emails to that same address. I sent them another email which included the relevant information and asked them to issue a refund to my credit card and send a prepaid label to return the product. I got another email saying they were experiencing a high contact volume and would get back to me. Thats been 5 days and they havent responded to me yet. I again tried to go into my online account and received the same message that my email address was not found. I went to their website to try to contact them. It had an option for an online chat so I tried that. I got a message back that online chat isnt available. It said to email them. I clicked the link to send a Messanger via ********* I received a message back to email them. I called my bank to dispute the transaction. They had a phone number on file for dollar shave club so I called it. An automated message came on saying that you had to contact them via email and provided the email address. Then the call disconnected. Since they wont respond to my emails, and I cant get into my online account, and they no longer accept online chats or ******** Messenger, I have no way to prevent this auto ship and credit card charges from recurring in the future. I am very dissatisfied!!!Business response
10/26/2023
Sorry about that. We're not seeing an email from July from your email address. We've responded to your recent request via email today and cancelled the subscription. If you have any other questions/concerns, please feel free to respond to that email and we'd be happy to help.Initial Complaint
10/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a subscription a long time ago using an email address I no longer have access to. Since I don't have access to this email address anymore, I have not been able to activate my account on the new website. I assumed that my subscription would have been automatically canceled due to the fact that I no longer had an active account, but I was just charged $13.00 on October 8, 2023 (I have yet to receive whatever I was charged for as well). I tried contacting the ************************************ email address to get my account deleted on October 9th, but still no response. I want my subscription to be canceled before I get unaccurately charged again.Business response
10/19/2023
Sorry about that. We responded to your request via email today asking for some more info to locate the account. Please respond to that email and out team would be happy to help you out.Initial Complaint
10/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I updated my mailing address in their portal for my account 6 times in the last 6 months. Every time I order from this company, they ship to my old address which is magically restored in my account even though I have removed it every single time. I have contacted the company every time and they refuse to respond.Business response
10/18/2023
Sorry about that. We've responded to your request via email today asking for some more info on the account. Feel free to respond to that email and our Club Pros would be happy to help.Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
There is no way to contact or get in touch with Dollar shave club to cancel the subscription I've had for 5 years and they don't answer emailsBusiness response
10/10/2023
Sorry about that. We emailed you today asking for more info to locate the account you want to cancel. Please respond to that email with that info and our team would be happy to help.
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Customer Complaints Summary
270 total complaints in the last 3 years.
47 complaints closed in the last 12 months.