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Business Profile

Retail Florist

The Bouqs Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Reviews

Customer Review Ratings

4.71

Average of 377 Customer Reviews

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Review Details

  • Brian F

    Date: 06/08/2022

    Brian F

    Date: 06/08/2022

    My first shipment from Bouqs was wilted when I received it. They were very quick to ship out a replacement with very little hassle. The replacement was delayed by FedEx for a day (so the flowers were sitting in a truck for an extra day) so I chatted with customer service and they immediately offered a full refund. I was impressed with how they handled themselves particularly when the issue was out of their control (the second time).

    The Bouqs Co.

    Date: 06/09/2022

    Hi Brian!

    Oh no! We're so sorry to hear that there was an issue with both your original and replacement orders. This is certainly never the kind of experience we wanted you to have. We're glad to hear that you've reached out to us at customer service and that we were able to provide you with the best resolution for this issue. We hope you can give us another chance in the future.

    Best,
    *****TheBouqsCo.

  • Karen U

    Date: 06/08/2022

    Karen U

    Date: 06/08/2022

    I have always had a very positive experience with Bouqs.com. Their flower arrangements are fresh and unique. They recently sent me a dozen pink roses as a gesture of appreciation for doing business with them. Who does that? THEY DO!

    The Bouqs Co.

    Date: 06/09/2022

    Hi Karen!

    Thank you for sharing your spectacular feedback! This inspires and motivates us to do our best every time. Thank you for the #BouqLove. We hope to continue to exceed your expectations in the future!

    Best,
    Faye@TheBouqsCo.

  • Ina I

    Date: 06/08/2022

    Ina I

    Date: 06/08/2022

    Great customer service! Really appreciated how quick they were to update my order. And super easy to get in touch with them through the chat feature on the homepage of the website!

    The Bouqs Co.

    Date: 06/10/2022

    Hi There,

    We're glad that one of our customer support was able to assist you with updating your order. We appreciate you sharing your experience with us! Thanks for supporting sustainable farming and for being a Bouqs customer. Take care!

    Best,
    Faye@TheBouqsCo.

  • Robin S

    Date: 06/08/2022

    Robin S

    Date: 06/08/2022

    Customer Service is great! Had a concern with a recent plant purchase and Carmela was amazing and Bouqs is sending me a new plant.

    The Bouqs Co.

    Date: 06/09/2022

    Hi Robin!

    We're sorry to hear about the issue that happened with your plant. Thank you for reaching us at our customer service - we're happy to hear that Carmela did a great job helping resolve it promptly. Thank you for your continued trust - we hope to continue to exceed your expectation in the future.

    Best,
    Faye@TheBouqsCo.

  • Aniqa M

    Date: 06/08/2022

    Aniqa M

    Date: 06/08/2022

    I always have a great experience with Bouqs! There was only one time that I had an issue but customer service immediately resolved the problem. I highly recommend.

    The Bouqs Co.

    Date: 06/09/2022

    Hi Aniqa!

    Thank you for sharing your experience! We sincerely apologize that you encountered an issue with your order. We are delighted that you have reached out to our customer service and one of our support did a fantastic job in helping you with your concern. This inspires us to continually improve to provide nothing but the best experience for you!

    Best,
    Faye@TheBouqsCo.

  • Laura H

    Date: 06/03/2022

    Laura H

    Date: 06/03/2022

    I would knock off a half star because my very first order was a birthday gift that arrived after my birthday. However, I must round up to 5 because I was so happy with my birthday flowers that I ended up subscribing and the bouquets have been gorgeous and with proper care last 8 to 14 days. I've had a couple of duds along the way but overall thrilled with the flower quality.

    The Bouqs Co.

    Date: 06/09/2022

    Hi Laura,

    We're filled with happiness upon reading about your experience. Nevertheless, we are sorry that your order arrived after your birthday. However, it's great to know that you've been enjoying and loving the quality of your bouq. Thanks for supporting farm-fresh flowers, sustainable farming practices, and our mission to bring smiles to people's faces. We are so happy to have you as part of the Bouqs fam. A belated happy birthday to you!

    Best,
    Faye@TheBouqsCo.

  • Marty B

    Date: 05/10/2022

    Marty B

    Date: 05/10/2022

    My wife received her flowers 3 days late the flowers was half dead and didn't look good and this place will not do anything about it will not be doing anything business anymore

    The Bouqs Co.

    Date: 05/12/2022

    Hi Marty,

    We appreciate you sharing your experience with us. We're so sorry to hear that you're disappointed with your recent Bouqs order due to the delay. This is not the kind of service we pride ourselves on, especially for mother's day. We'd be happy to investigate this issue to prevent this from happening in the future. We see you've reached out to us at customer service, and we're glad to see that one of our supports was able to help and make it right. We hope we can meet and even exceed your expectation in the future.

    Sincerely,
    Anna@TheBouqsCo.

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