Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered March 4, 2025. I believe this could be a Professional Scam. First off, they give you conflicting instructions on how to use the molds. The written instruction in package is different then the video. The molds seems to be a defective product. So they keep sending you more defective molds and keep charging you with out you really knowing they gonna charge you more in the end. Then they told me to mail the defective molds in that they looked good, in my believe they do this because now they can steal more money from you and charge you more. Now, they can charge you 20% refund charge and tell you, your molds are no good and need to send more money. They wouldn't give me a 100% refund and told me to "Dispute it with my card company". BUT they tell you to dispute because then the dispute goes over 60 days since purchase price and they say their policy states "After 60 days since purchase date, we don't owe you a refund at all". So they basically tricking you in to a trap where they get to keep all your money and you get nothing. I canceled my dispute and sent proof, and asked for the refund where they basicialy steal estimate $80 from me (Since its better then loosing the whole amount around $400) NOW they won't respond to any email. I feel like they have tricked and scammed me this whole way. I'm still not past ******************************************************************************* Feels likes a BIG SCAM from a powerful company.

  Business Response

  Date: 04/30/2025

  To whom it may concern,
  Thank you for allowing us to formally respond to Mr. ****** complaint. Mr. ***** placed a custom grillz order on March 4, 2025, through our website. As with all custom orders, production is based entirely on dental impressions provided by the customer. Our team worked closely with Mr. ***** over several weeks to assist with mold submission, offering instructional videos, complimentary mold kits, and lab reviews when the first two sets of impressions were not suitable for production.
  
  Despite our continued efforts to help him move forward with the order, Mr. ***** doesn't want to proceed with his order and is demanding a full refund, which contradicts our refunds policies that apply after certain points in the production process, He later filed a chargeback with his bank, which halted our ability to process a refund. That dispute is still ongoing and we cannot proceed with either a refund or the order until the chargeback is resolved.
  
  As a final resolution, we offered Mr. ***** a partial refund of $317, which deducts non-refundable shipping and mold kit costs and downgrade of our 20% cancellation fee that should've applied. The offer was extended well within the 60-day refund window and remains the fairest possible resolution under our terms.
  
  We regret that Mr. ***** is dissatisfied, but weve been transparent, professional, and policy-compliant throughout. We remain open to issuing the agreed-upon refund and closing this matter amicably, provided no further chargeback action is taken.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company on February 7th, 2025. *** paid $311.16 so far and *** received nothing from the company. Theyve given me the run around for months, including completely lying about when Id receive me order and completely ignored me anytime Ive attempted to contact them. Im at a complete loss and Id like a complete refund from the company.

  Business Response

  Date: 04/24/2025

  Thank you for bringing this matter to our attention. We truly understand Mr. ************ concerns and appreciate his patience throughout this custom order process. His order involved a fully custom silver grill that requires dental molds and handcrafted production work, which can at times involve extended timelines. While the process took longer than expected, weve been in direct contact with Mr. *********** to provide updates and a clear resolution moving forward.
  
  Weve since escalated his case to a supervisor, who reached out personally to fast-track his order and ensure it will be completed and delivered before his requested date. Additionally, we offered to upgrade him to a higher-value diamond dusted grill normally retailing for over $2,000 at no additional cost, as a goodwill gesture for the delay. Hes opted to proceed with his original plain silver design, which were currently prioritizing to ensure timely delivery.

  
  We remain committed to delivering the final product to Mr. *********** and have maintained open communication with him throughout this process. Our team will continue monitoring the order to ensure everything is completed to the highest standards and delivered on time.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Color is not the same. The top is new and pink. The bottom was my 1st order and red. The slab has nothing to do with me. The color should be the exact same

  Business Response

  Date: 04/01/2025

  Thanks for the opportunity to respond to ******* concern.

  
  He placed two separate custom orders with us using the same opal color code (OP45 Ruby). While both orders were made accurately using the same materials, the color in the second piece came out slightly different. This is due to the nature of opalit's a gradient material, and depending on where it's cut from the slab, the tones can vary. That variation is normal and part of what makes each piece unique, though we understand it can be surprising if youre expecting a perfect match.

  
  Since both grillz were custom-made to his specs and within material expectations, were not able to offer a refund or remake. That said, we do appreciate his business and offered a $100 store credit as a goodwill gesture. That offer still stands.

  
  We hope this clears things up and were happy to assist with anything else moving forward.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23142511
  
  I am rejecting this response because: i NEED A CREDIT FOR HALF OF WHAT I PAID FOR THIS TO BE SOLVED.  We as the customers wouldn't know about slabs, this should be stated on your website.  how can a red slap show PINK?  I do not wear anything pink and spent over 300 for this just to be the incorrect color. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/03/2025

  As previously mentioned, both pieces were made using the same OP45 Ruby opal, as requested. While we understand that the lighter tones in the second grill may not align with his personal style preferences, it's important to note that opal is a naturally gradient material, and color variation is both normal and expectedeven within the same color code. The variation in tone comes from how and where the slab is cut, and while this may not be obvious to customers, its a standard and well-understood aspect of working with this material in the jewelry industry. No two pieces will ever be exactly the same, and this is not considered a defect.

  Since the grill was custom-made to specification and delivered using the correct materials, we are unable to offer a refund. However, our current offer of a $100 store credit toward a future order still stands should ****** choose to continue working with us.

  We appreciate his feedback and hope to resolve this respectfully.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23142511
  
  I am rejecting this response because: 150 will do and also show us  the red opal slab, to confirm what you  speak
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/06/2025

  Hi again,
  
  We appreciate you getting back to us. We definitely hear your concerns, and weve done our best to explain how the materials work and why there was a color difference between the two pieces.
  
  As mentioned before, both grills were made using OP45 Ruby opal, which can vary slightly in tone depending on where its cut from the slab. That variation is just part of how opals areno two cuts are ever exactly the same. Unfortunately, the slab used for your second piece has already been fully used in production, so were not able to provide a photo of it at this point.
  
  We understand youre asking for more, but the $100 store credit we offered was a goodwill gesture and is already beyond whats required given the product was made to spec. That offer still stands, but we wont be able to increase it.
  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/11/2025

  Thry didn't apply the credit 

  Business Response

  Date: 04/14/2025

  Response to BBB Complaint ****** Griggs 

  
  Wed like to clarify that this matter was already fully addressed and resolved through a prior BBB case, in which Mr. ****** accepted our resolution and confirmed that it was satisfactory to him.
  As part of that resolution, we extended a $100 store credit as a goodwill gesture, which was issued and acknowledged by the customer. We have attached a screenshot of his message confirming satisfaction with the previous resolution.
  Given that the original concern has already been resolved and closed with agreement on both sides, we consider this matter settled and respectfully request that the case be marked accordingly.
  We remain available to assist Mr. ****** with any new, unrelated concerns moving forward.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send the 100 credit. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a custom grill (for teeth) from Custom Gold Grillz. They send you two molds to mold your teeth. They ask that you take a picture or said molds for approval before mailing them back. They approved that the molds were good and had me send them in. I get my grills back and the top do not fit. They give me tips and tricks on how to fix it. It doesnt work so they send more molds to be refit. They once again approve the new molds I took of my teeth and say to send it with the grill to be remade. They receive the grill then tell me I have to pay $1950 to have them remade because they were made improperly the first time. What?? Please help!

  Business Response

  Date: 11/06/2024

  Hi there,

  We sent the piece to Cx in great condition and was sitting on the stone mold when we sent it out but we got the piece back for the initial refitting and it was bent in a way that it might snap if we were to refit it and it looks like it no longer sits on the customers teeth well. We used the CXs molds to make the grill which were taken by the customer. Since the piece was no longer in the same condition of when we sent it out. We offered to remake it at a highly discounted rate from our retail cost to address the fitting issues they're having by remaking the piece.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22519274
  
  I am rejecting this response because:

   

  The piece in no way was manipulated. The piece fits exactly into the mold made and sent with the grills. I was even told to try to manipulate the molds to make them fit before sending back. This is fraud. I cant believe it this. See attached images. They make you take your own molds then send them pics to approve. They said all molds were good and could be sent. Now theyre saying the grill was bent out of shape. Impossible because they told me how to try to reshape them myself to make them fit. I could not make them budge. Thats when they said to send back to be remade. I just want to make them right. They have never fit from day one, why am I being made to pay for them again??
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 11/10/2024

  Hello again,

  We understand where CX is coming from and we wanted to rectify this issue as best we can. As a resolution for this issue, We'll remake the top set free of charge to address the fitting issues and as compensation for the issue, We'll also work on remaking the bottom grill for free as well. 

• Initial Complaint

  Date:07/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered from their site on May 28th, 2024 and only received the "order" from the post office this afternoon and when I opened up the package their was only one of the 5 items I had ordered, ive tried to go through their live chat and calling them but had no success with them what so ever and they don't seem concerned that they completely messed up my order, I ordered a 14kt 30" Rope chain with a custom pendant but I only got the pendant with a 24" stainless steel chain and that's it, out of the 5 items I ordered I received one of them and a fake chain.

  Business Response

  Date: 08/12/2024

  Hi There, 

  We've corresponded with the customer externally and have provided compensation in the form of a giftcard that's usable on our website and a reshipment of the solid gold chain missing from the initial package. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22062781
  
  I am rejecting this response because: I have received the replacement package and they sent me the wrong item once again !! 

  Now they want me to send the item they sent me back to them before they send me what I paid for, not once but twice they have sent me the wrong item and they want me to send back their mistake before sending what I ordered. 

  How does a company manage to do this twice I'm a row. 

  I feel disrespected as a customer 

  
  Sincerely,
  
  ************************************************

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 3, 2024 was ordered no.CCG-107085 2 double caps Top left and right side White **** Diamond Dust 2 double caps Bottom Left and Right Side White **** Diamond Dust Item stated delivered on May 13, 2024 in a parcel box with the wrong zip code. I've yet have not received my purchased item. My building rental management helped looked for item in ALL parcel boxes. Nothing was put in as investigated.I've went to postal office that delivered in zip code area and stated it can't be found in mail drop delivery station. On numerous occasions I've sent text and emails stating the issue at hand. They responded by they have not heard anything from **** almost 3 weeks now. I've request to send another one, but at different address if possible. And they still have not responded back. I've been very patient and a lot of round around and calling to check if anything available come in. I get NO response from Company. I feel as they've taking my hard earn money and no being honest or at least help resent item to a different location. It's very bad as I read reviews similar to what I'm going through now. Taking people money when they trust a company to do the job and having it done professionally and not being carefully responsible.

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for product and services never received. I request a refund on website because now these scammers aren't answering the phone or responding to my emails.

  Business Response

  Date: 05/22/2024

  Hi there,

  We've addressed this concern with the customer by speaking to him over the phone. We've agreed to continue with the order provided that we ship out the finished item w/ a signature confirmation. 

   

   

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21741853
  
  I am rejecting this response because:

  I was told that another mold kit would be shipped expedited and require a signature like I paid for, as the mold kit that was shipped is currently saying delivered but not to me. I was also told that the finished product would be shipped with a signature requirement. Once I receive this replacement mold kit with signature I'll be satisfied with the outcome unless things change. As of this moment, I have no idea when a replacement mold kit will be provided to me. 
  
  Sincerely,
  
  ***************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/28/2024

  Hi there, We've sent the molding kits with signature confirmation. The molds has been tagged as delivered and was signed for by the customer today. We'll have the finished piece shipped out the same way to cx which will also require signature confirmation.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The mold kit should arrive Friday May 31, 2024 for the final product to be made. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 2/27/2024 I paid $2350 to the company I was manipulated by a person I know to buy custom gold grills. After a month had passed I regret doing this. I contacted the business and they have poor communication and sent me the grills and told me I can not get a refund of any kind. The business has not tried to resolve the problem at all.

  Business Response

  Date: 03/07/2024

  Thank you for bringing your concerns to our attention. We're sorry to hear about what happened with the customer but we are currently in contact with ************** and we are working towards a proper resolution.
  While our standard policy does not allow for refunds, we recognize the unique circumstances of your situation and have made an exception by offering to accept the return of your piece for scrap value which will be put towards a store credit wherein you can use to purchase from our website.
  We're currently waiting on the return shipment of the grillz and we're remaining in contact with ************** to assist her in this concern as best we can.
  At Custom Gold Grillz, we strive to provide exceptional customer service, and we strive to accomplish this for each customer at the best of our abilities. We value your feedback and will use it to improve our communication and processes moving forward.
  

  Customer Answer

  Date: 03/11/2024

  Being that the website is for male jewelry and the amount of money I spent on the grillz, I would rather a refund to my original payment method. I looked through all the jewelry you sell and there is nothing I would wear. 
  

   

  Complaint: 21387013
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/17/2024

  We understand your desire for a refund and we sincerely apologize for any inconvenience this situation may have caused.

  
  Upon reviewing your case, we would like to reiterate that our company policy clearly states that we do not accept returns on completed custom grillz. These pieces are crafted specifically to your individual specifications and cannot be resold or reused once they have been made. It's typically industry standard for custom jewelry that there are no refunds once a piece is made, especially for customized jewelry pieces made to someone else's molds and specifications.

  
  In consideration of your request, we went above and beyond our standard policy by offering you the option of returning the piece for scrap value, which would be applied towards a store credit that you can use for future purchases on our website. This offer was made in an effort to find a mutually acceptable resolution to the situation.

  
  While we understand your desire for a full refund, we hope you can appreciate that we have already made an exception to our policy in offering the store credit option. Unfortunately, we are unable to accommodate your request for a full refund at this time.

  
  We remain committed to providing exceptional customer service and we value your business. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 13 2023 I made a purchase of a grill. I was told it would take 3 weeks for me to receive my product. I had my wedding and my birthday that I ordered it for and it still is not here. I message and I get a response like you will receive it soon. I will let my team know. Just ridiculous. I paid 384$ for my product. I don't like being screwed around and just told whatever they think I want to hear. When I pay this much money I expect the date of production to be the date of production. I still have not received my grill and I either want my money back or my product. Thank you

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19, I reached out to this business to create a grill for me. I was presented with a mock up of the grill and confirmed the design I wanted. I merchant then asked me if wanted I front or back bar. I asked what the difference and was not properly explained what it was. I made my decision based on the information they gave me and their knowledge. I did not receive another mock up of the design and the invoice stated the correct 6 solid golds. Once I received the item, it was not correct. I reach out to them and even the representative was confused about my order as well. They told me they will not refund me and I had to pay an extra ****** fix fix their mistake. Im being punished because I was not clearly told what I was ordering. I trusted them to provide with the correct information. Return the item because its not what I wanted. At this time, I have not been refunded nor have I heard anything from the merchant. They basically stole my money and they have prouduct with no resolution

  Business Response

  Date: 06/14/2023

  This customer placed an order with us and did a last minute change for the style. The style was confirmed and explained to them, we have screenshots of our conversations to prove this. It is also well displayed on the website with photo references just in case. The customer did not request a secondary mockup as they wanted to get their last minute request in without delays. Per our refund policy, any custom items made are non-refundable. We are understanding of this situation but we have very clear policies in place regarding buyers remorse. We offered this customer a significant discount to redo their order made to their new specifications. The customer declined this as they feel they are not wrong, however they did double check and pay the original invoice. We've been in conversation up until this customer did a chargeback, in which we are now letting the banks handle this. In conclusion, we have made every effort to ensure transparent communication and confirmation at each step of the customer's order. We are always willing to work with our customers to address their concerns and find an agreeable solution.

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20171327
  
  I am rejecting this response because: I did not do a last minute change on what I wanted. We were discussing this in real time. So there was no last minute changes. I dont know why you would lie. You even tried to charge me more . Next you said I didnt request a 2nd mock up. You sent to this first one to me without me asking. This appeared to be appart of you business practice. Again, the customer is being punished for your poor customer service and you act as if you. Cant recrify the situation.Again, your policies and how you treat your customers is not transparent. I order was based on me asking you questions which obviously were no clear and concise. Again I have screenshots as well. You made the incorrect product and have the final. I have nothing. But Im out ******. On my form I says 6 golds with hearts. I did not receive that. I just ask you to refund or correct it he produce. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/16/2023

  The change was from front bar to back bar, this was the last request the customer put in before we started production. This is the main issue here. It seems we sent a mockup even without the customer asking, proving that we are in the best interest of the customer and try to be as helpful and visual as possible. Anyone can easily and quickly view our policies on our website, there's a dedicated section for this. We also have clearly labeled pictures showing the difference between back and front bars on the website as well. To re-iterate, the customer has inittiad a chargeback, and the funds are frozen from the bank. We cannot offer a refund per the chargeback, let alone our policies. 

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20171327
  
  I am rejecting this response because: again you are lying. I did not make a last minute change. We were discussing the details of the items in real time throughout Instagram before anything went into production and an invoice was sent. Again the information that I asked for was not clear and I made a based your expertise of what I wanted. I asked the difference. Is that the back bar was invisible! Again to me, that does not say I would only have The photos that you have were not of the same item so again as the customer how would I have known that is why I asked for clarification. I have never told I would get the two end caps and not a full bar. I have even reached out to other companies showed them photos and was never asked that question. I asked for the item to be remade correctly and I was told I had to pay ******. The original grill was sent back so Im out of money and no product. Per the complaints Ive seen this company are a bunch of scammers 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/22/2023

  The bank has sided in our favor. We will be sending the customer their returned items back at no cost to the customer as a courtesy for this situation. We've tried to come to a solution that both parties are happy with, however with the steps the customer has taken, we are left with just having them accept it as is. We apologize for the inconvenience but hope the customer is understanding of the situation, our policies, and the decision of the bank. 

  Customer Answer

  Date: 06/22/2023

  
  Complaint: 20171327
  
  I am rejecting this response because:
  
  Affim only agreed because iI decided to drop it and go through my actual bank who is neutral. So once thats paid I will actually take it up with personal bank about the charges. You all are scammers and liars. As you lied about what i was receiving and you lied on this platform about what you did to refecity the situation. You arent doing me any favors send me back the incorrect item you sent me. Now Im left with the incorrect product and out of  380 for two golf caps. Again, once Affim is paid, I will follow up with my personal bank. This company is horrible and obviously Im not the only who feels that way. 
  
  

  Sincerely,
  
  ***************************