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Business Profile

Heating and Air Conditioning

Bell Brother's Heating and Air, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Bell Brother's Heating and Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Brother's Heating and Air, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    4.34

    Average of 443 Customer Reviews

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    Review Details

    • George M

      Date: 03/03/2025

      Overpriced. Poor communication from their office & poor customer service. What happened to this company?!?!? They are twice as high as anyone around!!

    • Marcia F

      Date: 12/04/2024

      Replaced my furnace and added insulation they worked continuously, neatly and professionally. Very happy with the work they did.

    • Barb W

      Date: 11/25/2024

      Replaced a very old heating system, duct work and air conditioner. Great service and the work was completed in a very timely manner and neatly. Hubby is retired construction and building inspector so he knew what was going on and they did a great job. More work then they had first thought, but they adjusted to make sure everything fit and was properly installed. Definitely will call if more work is needed.

    • Lasttime U

      Date: 09/06/2024

      Owners a two faced ****** who acts like he belongs on a short bus

    • sashi s

      Date: 08/05/2024

      How did it go from 5 star to one star company . Recent stories seems devastating and nightmare to home owners . Wanted to hire them but do not think so. Is it a bait ans switch company..

    • Stanley P

      Date: 07/25/2024

      You started on the 5th and closed up on the 22nd. Not acceptable. You kept stonewalling me about that permit which was issued the 10th "Call us when you get that permit" no explanation as to why you were holding it and what the process was. I finally went down to the City to see what the hold up was. Well it was YOU.As far as the job itself. Yeah, you've got the right front man; smart, knowledgeable, personable, confident. Then you send the rookies. Don't get me wrong. The kids you sent were all hard working, respectful and willing, but they had not clue as to what they were getting into. Can't imagine that no one at ********* knows how ******* got it's name... "Rock Land." ****, we're ******* but basically the same location. The workers were all amazed at how many rocks they had to deal with. Water line should of been exposed in one day. They also should of made a more thoughtful provision to protect plants where possible. Irrigation should of been considered meaning the drip lines and the control cable running through the trench. It was not understood that the irrigation water nor the control cable should of been reconnected. On request they did reconnect the watering drip lines, I supplied the connectors, the control cable was cut. The crew did show me the cable in the trench, it just didn't occur to me that was my control cable. I had to get in there and splice that cable. Not one time did I see a supervisor stop by to see how things were going. Overall the job just took too long. The thing that irritates me the most is why that permit was held up, I called four times about that. I have to say that you have made up my mind about any future work that I might need done. I have an HVAC system ready for replacement that will not go out to *********,,, and I have a Hot Water Heater I've been told should be replaced, and that as well will not go out to the *********.Respectfully *************************

    • elizabeth c

      Date: 07/13/2024

      Their telephone service is awful. I was hung up twice. They quote the most expensive prices for very common services such as hot water heaters. I would go to ********** first.

    • Sue C

      Date: 07/02/2024

      I am only writing this review because Bell Brothers will not respond to my requests for a return phone call regarding damages done during a plumbing repair. Last week they came out and replaced some plumbing under my house. The crew did a great job and were very professional, I have no issues with the plumbing repair. What I do have issues with is the fact that with going in and out under my house so many times they damaged the insulation to my AC duct. I asked them to please repair it and they said they would have to contact the office someone for office to come out and do that. I never heard from the office so I called them 2 days after the work was done. I left a message to speak with a supervisor and finally **** did call me and said he would follow-up.. A week later I've not heard a word from **** Or anyone else . I have called the office multiple times this last week asking for a supervisor to contact me and describing to the receptionist what the issue is. Every time I call, the supervisors are in a meeting, not available or have gone home. The receptionist then tells me she will send them an email regarding the issue and have them call me. Those calls and all conversations are documented . Again a week later no one has called. Once they have your money they do not want anything to do with you. There has been no follow-up and their customer service is terrible. I guess ***** and ***** just like to blow smoke about their company. I will be going to the office tomorrow to speak to someone in person. Do not use Bell Brothers

    • Chester V

      Date: 05/10/2024

      I bought my HVAC system from them 5 years ago. Price and installing was excellent. However after then the service appointments requiring phone call as they were on the way never happened. Some times I got a call stating technician was running late but they had not even made an appointment. They just sending someone without contacting me. I had an appointment for a morning plumbing inspection (8-noon). I called at 12:15 and they said they changed it to an afternoon appointment. I said NO. You have to call first. You do not just change it without notice. Cancel this appointment. The technicians they send out have ALL been excellent, but the scheduling/dispatch area is horrible. I have had an annual contract ever since the warranty expired. However I will not due any business with them after this contract is over.

    • Chris W

      Date: 04/20/2024

      My water heater needed replacing and they came out and gave me quote ranging from 5.5k to over $14,000 for a top of the line system. This is predatory salesmanship for a system that ended up being less than 2k at a big box store. I know people who have even done it for cheaper but I was completely satisfied with the equipment and installation priced at 2k. Someone needs to rain ********* in for preying on people in troubled times.

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