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Business Profile

Auto Repairs

Specialty Foreign Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/31/2022 we took our 2007 ***** Pilot in for a timing belt replacement. Parts were $700, and labor was $712.Within 100 miles of replacement the car engine failed. After towing the disabled vehicle to the shop for inspection they said that the engine failure is consistent with timing belt failure. I was informed that there is no compression in any of the cylinders, and the motor is destroyed. The shop said that this was a coincidence. I asked for either a refund or a replacement motor to be installed at no cost to me. They declined and offered to replace the motor for $4,765 ($2,100 for the motor and $2,665 for labor). They also offered to reimburse me $1,412 (cost of the original job) if I replaced the motor with them. When I countered by asking for an outright refund of the $1,412, I was met with a second offer. The second offer was I can receive a $1,412 refund, but I must sign a waiver saying I will not pursue further damages. When I refused this offer the shop manager told me to bring a small claims case if I wanted further resolution. I do not recommend this shop.

    Business Response

    Date: 01/25/2023

    Please see attached

Specialty Foreign Auto is NOT a BBB Accredited Business.

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