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Business Profile

Computer Software Developers

Quicken Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Quicken Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 17, 2022 I paid Quicken $63.47 for an annual subscription. On January 2, 2023 or before essential functions of Quicken stopped working. When I try to update accounts to manage my finances it freezes the entire program. **************** will answer no questions, only commenting that it is a known issue. The company offers no help, no fix, no suggestions, nothing. And it is now in a monopoly position with no viable commercial competition. The internet is full of thousands of complaints about the fact that this monopoly product is not working.

      Business Response

      Date: 01/12/2023

      We have a scheduled call with **************** on Friday, 01/13/2023 to address his concerns. 

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company, after a long argument, agreed to compensate me by extending my 1 year subscription by 1 month for free.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quicken a few years back informed me that quicken **************************************************************************** a offline capacity since I purchased the program. This week The ** it is on I am preparing it to be wiped for a new Windows 11 installation. I installed Quicken 2017 on my other ** and the software is trying to connect to the quicken servers to validate to run. It gets a blank screen. I sent a message to the office of the president that they cannot block my paid in full program and they had someone from ********** call and is completely ignorant on what a purchased software is and that Quicken needs to update there system to allow reinstallation of the software. Currently my workaround is to install the program then go to the old ** and copy all the files over to the new computer to get it to work. I should not be doing this since I paid for the program. I also acknowledge the online portion has been removed from the paid program version and can do everything manually.

      Business Response

      Date: 01/06/2023

      We've reached out to this customer. He self-resolved.

    • Initial Complaint

      Date:12/27/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to install a aversion prior to my subscription was expired and it's supposed to be available, but the process explained on the Quicken website is not working.

      Business Response

      Date: 01/02/2023

      This inquiry has been addressed. 

      Customer Answer

      Date: 01/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They just need to better trained their customer service staff

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/12/2023, I processed a cancellation over the phone with a quicken representative because I no longer wanted to renew the software. I explained that I do not use the software. Today, there is a pending charge on my card for the software. The representative informed me that she removed my credit card information so that no charge would occur and the charge still occurred. I did not authorize Quicken to charge my account.

      Business Response

      Date: 01/02/2023

      This inquiry has been addressed.

    • Initial Complaint

      Date:12/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2017 I bought a new laptop and a new Quicken 2017 at ******* I did not like the laptop, so I decided to use my old PC and use my version of Quicken 2010 until I bought a new PC. Life throws you curves and I did not buy a new PC until 2022. When I loaded my Quicken 2017 to the new PC it would not allow me to use it. Quicken is telling me I have to buy a subscription. I do not want a subscription. I have been disabled for 12 years and I only use Quicken to keep records of my checking and credit cards since ****. I do not use the ability to download these. I enter them myself. I did not buy it to end up buying a subscription that is useless to me.

      Business Response

      Date: 01/02/2023

      We've addressed this inquiry.

      Customer Answer

      Date: 01/03/2023

       
      Complaint: 18599450

      I am rejecting this response because: I still cannot use my Quicken **************************** January 2017. They are trying to stiff me with a subscription. When I bought this program there was no such requirement.

      Sincerely,

      *************************

      Business Response

      Date: 01/12/2023

      Product unsupported. We've attempted to reach this customer by phone and opened communication via email to answer all of his questions. 

    • Initial Complaint

      Date:12/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an older version of Quicken and a box popped up for me to update my Quicken. Once I updated the Quicken, it wanted me to buy a newer version. Called Quicken and they told me that they can't do anything and that I shouldn't clicked on the update button, it locked me out of my files. Quicken is tricking people into buying newer versions of their software at a new yearly price. Quicken should be letting people know that the updates are for newer version of their software, and they will be a price for the new version.

      Business Response

      Date: 12/16/2022

      Issue addressed

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I was promised that I would not have any problems with the Quicken software. Thank you for your help in solving this issue.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2022 I subscribed to the Quicken ****************** in ******* and after configuring my accounts, I headed out to Europe on business and for the duration of my trip I was locked out of my quicken account and all my data which is critical to my work. All the calls I made to support since then resulted in their saying it does not work outside North America. I called them when I got back and the agent said you should have asked the question (of whether its works outside North America) before subscribing! There was no mention of this on any of their terms.

      Business Response

      Date: 12/16/2022

      Customer request has been fulfilled and we've opened communication with him.

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My computer systems crashed 10.24.22. The issue was with the Windows 10 boot file which could not be repaired so I had to go back to Windows 7 to reinstall some of my accounting software. After installing Quicken 2017 I was prompted to register it with Quicken, which I did years ago. Then I got an error with a registry problem. Told me to call quicken where I was told I had to purchase a new subscription in order to get to my accounting. I explained that I didn't use any of their online service and my accounting was all put in manually. Had not problems before why wouldn't it open now. Again I would have to pay to open the program I own. This is ransomware they are holding my accounting until I pay them to reopen it. I've already paid for the program once why do I have to keep paying for it?

      Business Response

      Date: 11/28/2022

      We've addressed this inquiry.

    • Initial Complaint

      Date:11/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Quicken software in order to pay all of my bills online. I then paid the extra subscription fee in order to enable the feature to pay the bills online. As soon as I went to pay my first bill the app closed without any message or error. I attempted to pay different accounts and the app closed each time. I then reached out to the customer service through their chat feature, who stopped responding. I then had to start a new chat and the agent told me that he could not refund a product that never worked at all, that he could only stop the current subscription.

      Business Response

      Date: 11/21/2022

      Inquiry addressed.

    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a Quicken subscription and I started having a problem with the software. I contacted Quicken and over the course of a few months I spent a lot of time on the phone with Quicken trying to troubleshoot the problem. Even after all this, Quicken could not resolve the problem and then they asked me to spend more time troubleshooting the problem including repeating some of the same steps I had already done before to resolve this issue. I escalated this issue up to the Director of customer service, and he told me that ********************** could not resolve this issue unless I was willing to spend even more time resolving this issue which I agreed to to do. In my conversations with the Director of customer service, he told me that I was unwilling to help Quicken resolve the issue which was completely not true given all of the time I already spent trying to help Quicken resolve this issue. This Director of **************** also put me down, made negative comments about me and was very unprofessional in his conversations with me and this is certainly not what anyone would expect from the Director of customer service for **********************. In the end, the Director of **************** of ********************** told me to go find another accounting software. No one deserves to be treated this way by a company especially when they can't fix a technical problem with their own software and when I didn't cause this technical problem to begin with.

      Business Response

      Date: 11/11/2022

      Response attached. 

      Customer Answer

      Date: 11/12/2022

       
      Complaint: 18388826

      I am rejecting this response because Quicken has not agreed to the resolution of my complaint that I am seeking.  Please see the attached letter for further explanation.

      Sincerely,

      *************************


      Customer Answer

      Date: 11/14/2022


      1.  In the end, the Direct or **************** of ********************** told me to go find another accounting software and hung up on me.

      2. Please add to the resolution that I would like Quicken to fix the technical problem with their software and let me know when it has been fixed so that I have the option to continue to use this software.  

      Thanks,

      Customer Answer

      Date: 11/23/2022

      I received your email yesterday informing me that Quicken never responded to my 11-11-22 letter in response to their 11-11-22 letter regarding my complaint.  In light of the way that Quicken has handled their inability to fix their own software and the way that I was treated by Quicken over this, it is hard to believe that Quicken would not even apologize for this.  However, now that I know that numerous other consumers have filed complaints about Quicken with the BBB and Quicken has an F rating with the BBB, Im not surprised at the way that they have handled this matter and that they didnt apologize or respond to my 11-11-22 letter.  BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers.  Given that Quicken has an F rating with the BBB, this rating should tell other consumers about how poorly Quicken treats its customers.  BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business.  I hope that by the BBB posting my complaint about Quicken on their website, that other consumers will think twice about purchasing Quickens products since Quicken clearly has technical problems with their software that they cant seem to fix, their management and customer service staff treat their customers so poorly, and Quicken doesnt even have the decency to apologize for any of this.

       

      Very truly yours,

    Quicken Inc. is NOT a BBB Accredited Business.

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